From Nice 1/2 day Tour Gourdon, St-Paul , Tourrettes & Grasse

Compounding errors

My ticket said 8am at the meeting point. At 8.15am, the receptionist phoned to check on the driver and was told he had already departed without me. After a chat with Viator, I was told to return and be picked up which did happen. We then went to West End Hotel where,after nearly 30 minutes, 3 more clients joined. Now 9.30am to begin the tour. Further delayed at Fragonard when 2 lots of clients had to return, consecutively, to get tax refund statement. Maybe should be mentioned before the tour. Further delays when 3 clients were 10 minutes late returning to van at St Paul - meaning our return was at 3pm. The driver remained amiable which was to his credit and the tour progressed as per the itinerary. It should also be noted that the phones for foreign clients do not always have ‘international roaming’ and, therefore can not be contacted.

Response from the operator: Thank you for your detailed feedback. Regarding the initial departure, however, we would like to clarify that the time indicated on your ticket was **8:00 a.m. at the meeting point**. As the driver had already left when the reception desk called at 8:15 a.m., it was unfortunately no longer possible to consider that the meeting time had been met. Nevertheless, in coordination with Viator, we made the necessary arrangements to ensure that you could return and be picked up, allowing you to join the tour. The other delays mentioned during the day were mainly due to requests or waiting for other participants, including administrative procedures at Fragonard and late arrivals at the meeting point in Saint-Paul-de-Vence. These situations, which were beyond our control, unfortunately affected the overall schedule of the tour. The driver nevertheless remained helpful and courteous throughout the day and completed the tour according to the planned itinerary. Finally, regarding telephone communication, you raise a valid point: international visitors do not necessarily have roaming enabled and may therefore be unable to receive calls. This is precisely why it is essential for participants to strictly follow the meeting time and location indicated on their ticket, in order to avoid any difficulties with pick-up. We are therefore sorry that your day was affected by several periods of waiting. However, we would also like to clarify that several of these delays were caused by other participants' late arrival or personal administrative procedures and were not directly related to our organisation. Despite this, we did everything possible to ensure that the tour could go ahead and that the planned itinerary was completed.

via Viator

Lovely countryside views

Lovely experience to see so much of the countryside from a M-B van. If you get carsick you might want to take a pass, however, as the roads are extremely twisty and hilly. Plenty of time for shopping.

via Viator

Interesting Sites, Fun Driver

The places we visited were great, but this really isn't enough time to see them. I'd book an all day trip if I had it to do over. The air conditioning in the van was, either not working, or not being used sufficiently by the driver as all 8 passengers were suffering in discomfort from the heat. The driver was good natured and fun to be with, but rather disorganized. He did not give clear instructions for time frames at each location saying that we were flexible. Well, what's flexible for me isn't for another guest so that didn't work. I also didn't appreciate the strong pressure to purchase at the perfume factory. The mountain driving was a bit scary also. However, all that being said, I really wanted to see St Paul de Vence and it was all worth it to see this place.

Response from the operator: Thank you for your informative comment, regarding the heat please note that we are currently in heat wave orange alert so even with our Mercedes luxury vehicles the heat remains terrifying for everyone, it is important to note that our excursions allow you to discover several places in the same day and that if one place pleases you more than another you have to devote a whole day to it and therefore come back to it yourself another day. I am happy to see that the driver has agreed with you even if his too cool side on the visit times did not like you, I would make sure that the visit times of 45 minutes maximum are respected to allow the visits to be well framed. the visit of the perfume factory is not an obligation if you are not interested please let the driver know and you can go to the old town instead.

via Viator

Wonderful tour of mountains and villages

Fantastic trip with my husband into the mountains to see several adorable towns perched on the hillsides. We were driven by Nathalie who was very professional and helpful. Keep in mind that on this tour we stopped for between 60-30 minutes per stop, enough time for a restroom trip and light shopping or a quick tour. It was perfect for us as we wanted to see as much as we could of different places. We also enjoyed the drive through the mountains and the spectacular views. I would absolutely book with this company again!

via Tripadvisor

So much in five hours

It’s almost too much to try to see in five hours , really just touched on a couple spots. Also if you are inclined to get queasy in the back of a car , be warned the road is bett re twisty turbo and our driver sped right along!! Everywhere was beautiful and the guides were very nice .

via Viator