From Florence: Private Ferrari Museums Tour: Italy's motoring art excellence

Great experience - anyone...

Great experience - anyone wanting to see and learn about Ferrari it’s worth the trip! The best guides

Response from the operator: Thank you very much for your kind review. We are delighted to hear that you had a great experience and enjoyed discovering the Ferrari world with our guides. It is always our goal to provide engaging and memorable experiences. We hope to welcome you again soon in Italy.

via Viator

Save your money

I'll be honest: I have rarely felt compelled to give a bad review because I’m usually very diligent about combing through reviews of a company before I book anything. So although the comments about this tour (which was a day trip from Florence to two Ferrari museums, lunch in Modena, with a driver and tour guide all included) are very positive, our excursion was extremely disappointing, especially with how much we paid for it. Our driver today was mentioned by other reviewers as being ‘excellent’ and a ‘great guide’ and perhaps she was having an off day with us. But unfortunately our experience was much of the opposite with her. And when you’re at the mercy of a driver for an entire day who’s not very pleasant, it really makes the whole day extremely uncomfortable and stressful. We are a group of five so the tour operator arranged an eight passenger van for us to be transported in. Perhaps our driver was uncomfortable driving a larger vehicle because throughout the day (which was raining and cold) we were being dropped off at further spots even though other vehicles of the same size were able to pick up and transport their passengers at closer locations. For instance, when we went to the front of our hotel for the initial pick up, I could not locate our driver. When I texted her, she wanted us to walk to her, which was at the top of a long driveway by the street. (We’ve been in 4 other same sized vans at this point on our stay in Florence and all of the drivers seamlessly picked us up at the front of our hotel). For lunch, we walked 5 blocks to get to the restaurant but honestly it was unclear why we couldn’t be dropped off closer. Similar scenario at the Ferrari museum. If our driver would have just expressed to us that she’s unable or simply uncomfortable with dropping us off closer for one reason or another, that would have been fine. But she wasn’t very communicative nor very pleasant with us in any way throughout our entire day with her. And this wasn't just my own perception, as I tried to keep a positive mood throughout the day but I came to find out later that our entire group felt this way as well. Our tour guide that met us at each of the museums did a good job of explaining the story and background of Enzo Ferrari. She also did a good job of walking us through the development of the Ferrari enterprise in the second museum. Our guide wasn’t in the vehicle with us when going from one destination to the next but would ask if our driver pointed out certain interesting landmarks along the way. Our driver did not so we didn’t know what our guide was referring to several times during our tour. When eating lunch in Modena, some reviews mentioned getting a quick tour or at least some conversation about the city. And one would think that walking 10 blocks to and from the restaurant you could illicit some interesting facts about where you’re walking through but we got nothing but silence. At least the van we rode in was clean and comfortable with bottled water provided. Is this tour worth the money? Absolutely not. We enjoyed the Ferrari museums themselves but I think we would have been better off just hiring a private driver for the day and going to the museums to buy the tickets there ourselves. The museums have their own guides as an option as well. You’ll save some money and most likely enjoy your day much more than going through this tour operator.

via Tripadvisor

Save Your Money

I’ll be honest: I have rarely felt compelled to give a bad review, especially when TripAdvisor and Viator reviewers are extremely reliable in their assessments. But our excursion was extremely disappointing, especially with how much we paid for it. Our driver today was mentioned by reviewers as being ‘excellent’ and a ‘great guide’ and perhaps she was having an off day with us. But unfortunately our experience was much of the opposite with her. We are a group of five so the tour operator arranged an eight passenger van for us to be transported in. Perhaps our driver was uncomfortable driving a larger vehicle because throughout the day (which was raining and cold) we were being dropped off at further spots even though other vehicles of the same size were able to pick up and transport their passengers at closer locations. For instance, when we went to the front of our hotel for the initial pick up, I could not locate our driver. When I texted her, she wanted us to walk to her, which was at the top of a long driveway by the street. (We’ve been in 4 other same sized vans at this point on our stay in Florence and all of the drivers seamlessly picked us up at the front of our hotel). For lunch, we walked 5 blocks to get to the restaurant but honestly it was unclear why we couldn’t be dropped off closer. Similar scenario at the Ferrari museum. If our driver would have just expressed to us that she’s uncomfortable with dropping us off closer for one reason or another, that would have been fine. But she wasn’t very communicative with us in any way throughout our entire day with her. Our tour guide that met us at each of the museums did a good job of explaining the story and background of Enzo Ferrari. She also did a good job of walking us through the development of the Ferrari enterprise in the second museum. Our guide wasn’t in the vehicle with us when going from one destination to the next but would ask if our driver pointed out certain interesting landmarks along the way. Our driver did not so we didn’t know what our guide was referring to several times during our tour. When eating lunch in Modena, some reviews mentioned getting a quick tour or at least some conversation about the city. And one would think that walking 10 blocks to and from the restaurant you could illicit some interesting facts about where you’re walking through but we got nothing but silence. At least the van we rode in was clean and comfortable with bottled water provided. Is this tour worth the money? Absolutely not. We enjoyed the Ferrari museums themselves but I think we would have been better off just hiring a private driver for the day and going to the museums to buy the tickets there ourselves. The museums have their own guides as an option as well. You’ll save some money and most likely enjoy your day much more than going through this tour operator.

Response from the operator: Thank you for taking the time to share such detailed feedback. We are truly sorry to hear that your experience did not meet your expectations, especially considering the importance of comfort and communication during a full-day tour. We would like to clarify a few points regarding the situations you mentioned. Before the initial pick-up, our driver contacted your hotel directly, as it is located on a very narrow street that is not easily accessible by larger vehicles. The hotel staff advised her to wait at the nearby parking area, which is why she asked you to meet her there. This was done to ensure safety and to comply with local access limitations, not due to any reluctance to pick you up closer. Similarly, with regard to lunch in Modena, it was unfortunately not possible to drop you off any closer to the restaurant. The historic city center of Modena has strict traffic restrictions (ZTL), and vehicles such as vans are not permitted to enter or stop in certain areas. For this reason, a short walk was necessary, and the same applies to other central locations, including areas near the museums. That said, we sincerely regret that these logistical constraints were not communicated more clearly during the day and that you felt a lack of interaction and explanation from the driver. Clear communication and a welcoming attitude are fundamental to the quality of our service, and we are sorry that this was not your perception. We are pleased to hear that you appreciated the Ferrari museums, the work of the local guide, and the comfort and cleanliness of the vehicle. However, we take your comments very seriously and will use them to further improve both communication and overall guest experience. Thank you again for your honest review. We truly value all feedback, as it helps us grow and provide a better service to future guests.

via Viator

Nice and informative visit to FERARI museum.

It was a visit to Ferari museum marlan where the history if Ferari is depicted in all models their engine and major parts and a history of ferari car models from 1960 till date. It takes you to many floor with live models their wins and trophies. You can have first hand experience of driving or selfies with payment. A quite and interesting and knowledgeable place for those who has intrest in formula racing in particular and automobiles in general.

Response from the operator: Thank you so much for sharing your detailed experience at the Ferrari Museum Maranello! We’re thrilled to hear you enjoyed exploring the history of Ferrari, from the classic models to the latest innovations. It’s great that you found the live models, trophies, and interactive experiences both interesting and informative. We hope your visit inspired even more passion for Formula racing and automobiles. Looking forward to welcoming you back for another exciting visit soon!

via Tripadvisor

Very nice day off for you...

Very nice day off for you for experiences. Jump all lines and very nice restaurant in Modena, Simona was a great guide/driver. Very interesting to talk with and very safe driver. Was hoping to see the factory but no luck. Was expensive for what it was, but isn’t everything anymore

Response from the operator: Thank you very much for you feedback, hearing your appreciation makes us very happy and proud of what we're doing, sharing the love for our beautiful country! Hope to see you in the future in any of our Italian destination! Regards

via Viator