EzeyTours Quad Bike Adventure @ Atlantis Dunes+Photo Session

Bad experience

Very bad,we were booked for 13:30 only taken for a ride at 14:30.We paid for 35 min ride but we took 20 minutes.i was very disappointed.

via Viator

Horrible service

The team is really unprofessional. Treat clients terribly. The pick and choose who to serve and attend to when you get there. Get us waiting for 2 hours and only provided 2 out of 3 bikes and we had to share although we paid for 3 . They don’t respect clients

via Viator

Very disappointed

We arrived 15 minutes before our slot, and we were told we were late and our group has left. Got moved to the next slot at 3pm only ended up starting at 3:45. We waited so long. Everything was just unprofessional and unorganized. The one staff member is also very unfriendly and unhelpful. The quad biking when it eventually started was only 20 minutes long, and most of the time was spent taking pictures instead of actually riding the quad bikes. Also a heads up that we have to pay and additional R300 entrance per person would be nice.

via Viator

Worse experience

This is the worst company to book with. Expensive for no absolute reason. Mismanaged and unreliable. We got there at 12:30 only to ride at 14:30. They didn’t have enough bikes and just couldn’t get their story straight. My friend and I had to share a bike. They wasted our time and we even missed our appointment we had for 16:00 for a different place. The worst company to book through. I only recommend WildX.

Response from the operator: Dear Maps, Thank you for taking the time to share your feedback. We are genuinely sorry that your experience with Ezey Tours did not meet your expectations. We acknowledge that there was an operational delay on the day of your booking, and we sincerely apologise for the inconvenience this caused. We understand how frustrating delays can be, particularly when guests have other activities planned for the same day. However, we would also like to clarify that the circumstances surrounding the delay and bike allocation were more complex than reflected in this review. Our team worked to accommodate the group and ensure that the booked experience could still take place safely rather than simply cancelling the activity. We take particular concern with the statement that guests had to share a quad bike. Our quad-bike experiences are normally booked and operated according to the number of riders and bikes allocated to the reservation. We will therefore be reviewing the booking and operational records for your particular tour to establish exactly what occurred. Regarding pricing, our rates cover the advertised experience and associated operational requirements, and pricing is presented to guests before a booking is confirmed. We nevertheless accept that the delay and communication on the day could have been handled better. We have taken this feedback seriously and are reviewing our scheduling and communication procedures to reduce the likelihood of a similar situation occurring again. We regret that your experience left you with this impression of Ezey Tours and apologise for the inconvenience caused. Regards Ezey Tours management

via Tripadvisor

Worst experience ever

We arrived 30min ahead of time and was told to wait , we ended up waiting 2+ hours with the guides and managers constantly making excuses while they are helping walk ins and taking them on tours but constantly ignoring all the people who have made bookings. This was the worst experience ever , they kept telling us we’ll go on the next tour but ended up just standing there watching quad bikes come and go , would not recommend this place to anyone we never ended up actually going on the trip it was just a big waste of time.

Response from the operator: Dear Guest, Thank you for your feedback. We sincerely apologise for the experience you had with us. We acknowledge that there were significant operational delays on the day of your booking. Regardless of the circumstances that contributed to those delays, a guest with a confirmed booking should not be left waiting for more than two hours without clear and accurate communication. We are particularly disappointed to hear that you ultimately left without participating in your quad bike experience. We also understand your frustration at seeing other guests departing while you were still waiting. Our team should have communicated clearly why this was happening rather than repeatedly advising you that you would be accommodated on the next tour. We have since reviewed the way pre-booked guests, walk-ins and bike availability are managed, as confirmed bookings must be properly prioritised and operational delays communicated immediately. This is not the level of service we aim to provide at Ezey Tours, and we sincerely apologise for the time you lost and the frustration caused. We appreciate your feedback and will use this incident to improve our operations.

via Viator