Discover Chichen Itza from Cancun or Maya Riviera

I knew we were in for a...

I knew we were in for a long day, but we were in for an even longer day than we thought. Every activity was in a different location so we were constantly on the move. It was really beautiful and authentic experience, the cenote we went to was incredible. The food at buffet depends on your taste, I liked it, my husband didn't. Chichen Itza is incredible however if there's countless vendors . I don't understand why the vendors are allowed within the ruin site. It would be one thing to deal with them on the way in and out, but while we're trying to take in the sights and history they are trying to sell things. Elias is very knowledgeable and we enjoyed learning from him. Our driver was very hospitable. The van we were in was very uncomfortable but at least the air conditioner worked good. Unfortunately we got a flat on the way back back to hotels. The driver and their team worked hard to get us back on the road to the best they could. We were told no back packs could be brought in but there were people everywhere with them. There are restrooms and drinks available at the site inside and out. Theres alot of conflicting info about what is allowed or not. They ran out of umbrellas right when we decided we were going to, definitely would be worth the $5. So, bring water shoes for cenote, theres lots of steps to get down there. Hats and or umbrella for ruins. I really enjoyed seeing Valladolid short visit there but enjoyed the sights and coconut sorbet 🫶 So in conclusion, we had an amazing day, but its alot of moving due to logistics. All the guides and drivers were fantastic. Overall great day🙌

via Viator

Chichen Itza

I got exactly what I booked. No more, but no less. Probably not again. The trip was booked in English, was also done as far as Chichén Itza, but then there was a guide who admitted after about 30 minutes the English language was not so powerful. No matter how , standing in the blazing sun for 40 minutes was a challenge. The whole lap kept pulling out. The plan was one hour of free time, but unfortunately the hour was only 30 minutes. Of course, this is not much time to visit the whole area, so man runs around the pyramid in walking distance to see all 4 sides. The sun does the rest.

Response from the operator: Hallo Manfred, Vielen Dank, dass Sie Ihre Erfahrung geteilt haben. Es tut uns leid, dass die Zeit in Chichén Itzá und die Sprachbarriere Ihren Ausflug beeinträchtigt haben. Wir nehmen Ihr Feedback sehr ernst und werden mit unserem Team daran arbeiten, die Zeitplanung und die englischsprachige Betreuung der Guides zu verbessern. Wir hoffen, Sie geben uns in Zukunft eine weitere Chance, Ihnen ein angenehmeres und vollständigeres Erlebnis zu bieten.

via Viator (translated)

Could Have Been Much Better

The trip started well, on time. About an hour into our 3 hour drive the back of the bus got very warm. Turns out the air conditioning broke during our drive. We continued the drive, then they ordered a new bus. The bus did not arrive in time for us to leave so we had to drive another half hour in the bus. Everyone was sweating and getting dehydrated even before we got to the Chichen Itza which was 110 degrees. Someone asked the guide if they had water and she said no which was not true as we saw a cooler filled with water under the bus. One of our family members got sick that night from dehydration. I truly believe that would not have happened if the bus would have had air. We brought 10 bottles of water and bought an additional 3. Had the air not broke, the excursion would have been much better. I wish the company would have tried to make it better by giving us water or refunding part of the cost.

via Viator

Chitchen Itza

Our tour guide Simon was really welcoming and friendly. He explained everything we needed to know and more. I recommend this tour for anyone that wants to know about the history of the Miyans and take a few swims in Cenotes and eat authentic Mexican food. Great Job Simon!

Response from the operator: Thank you very much for your recommendation, we are glad to know that you enjoyed your activities with Simon your guide (we will send him your comments), but above all it is nice to see that you enjoyed the Mayan culture. Thank you very much for your preference

via Viator