Cozumel Playa Palancar VIP All Inclusive Day Pass

You need this experience.

I cannot recommend this place enough. Excellent service and food, we were beyond impressed with everything. I would highly recommend.

via Tripadvisor

Perfection

All inclusive day at the beach with my family. It was a very quiet and private beach area. Food and drinks all freshly prepared. Service was very fast too.

via Viator

Great place not sure if cost is worth it

Great place to swim in the beach but it seems too expensive on what you get. To be charged almost 100 usd to be on the beach and have some free drinks and some food 😏

via Viator

Absolutely beautiful,...

Absolutely beautiful, staff and owner are very helpful, kind and attentive. If you are looking for a peaceful day definitely the place to visit. I purchase the all inclusive with included food and drinks 10/10. Thank you for such an amazing experience!

via Viator

Do yourself a favor and pass on this false oasis.

You may want to pass on this "beach club" if you are in Cozumel. The photos are not reflective of the property - they are definitely enhanced with filters. We came for the day and deeply regretted this decision. If you do not pay for the all inclusive day pass, expect to be ignored during your stay. And when I say ignored, I mean they will not approach you regarding drink/food orders. When we received our bill for the day (two mixed drinks and three plates of food) the total was $180! When we asked to clarify, the waiter recalculated and said it was $96. Had we not questioned it, we would have paid nearly $100 more for mediocre drinks and food coupled with bad service. If you are in Cozumel, choose a different spot if you truly want a nice beach experience. This is so-called beach club is located right next door to the very loud and crowded Kuza Beach and Adventure Park which definitely takes away from the tranquil beachfront that was promised. Additionally, Playa Palancar looks like a run down version of Giligan's Island with no Skipper or Ginger in sight! The beach/sand was not soft as promised - you had to brave over large rocks before you could get to the soft part of the ocean floor. My daughter cut her feet on multiple rocks. Also a lot of debris/seaweed despite the website stating no seaweed on their beach. Do yourself a favor and pass on this falsity oasis. We sure wish we had!

Response from the operator: Thank you for taking the time to share your detailed feedback about your visit to Playa Palancar. We are genuinely sorry that your experience fell so far short of your expectations, and we want to offer a sincere apology for the frustrations you encountered. Every review helps us grow, and we take your comments very seriously. We'd like to respond to each of your points with transparency and honesty. About our photos and the beach appearance: Our images are taken in real conditions without deceptive filters, though we understand that lighting, weather, and seasonality can affect how the beach looks on any given day. Regarding the sand and ocean floor, Playa Palancar is a natural beach with rocky formations typical of this area of Cozumel. However, we are very concerned about your daughter cutting her feet, and we are already reviewing our entry points to better mark the safest areas for swimming and to ensure the shoreline is as clear as possible. About seaweed and debris: As we've mentioned in other responses, during May and June we experienced unusual southeast winds that brought a significant amount of sargassum to our shores—a natural phenomenon affecting the entire Caribbean. We clean our beach daily, but we acknowledge that during peak seasons it can be challenging to keep it pristine. We want to assure you that conditions have now returned to normal, with clear waters and clean sand. We regret that your visit coincided with that difficult period. About service and being ignored: We are very troubled to hear that you felt ignored because you did not purchase the all-inclusive day pass. Our policy is to provide warm, attentive service to every guest, regardless of their consumption type. We will investigate internally why our staff did not approach you proactively, as this is not the standard we teach our team. Please accept our sincere apologies for that lack of attention. About the billing issue: We deeply appreciate you bringing the billing error to our attention. It is completely unacceptable that a guest has to question their check to receive the correct amount. We are reviewing our procedures to ensure that all waitstaff are more careful and transparent with pricing and itemized bills. Had we known, we would have corrected it immediately. We are grateful you caught the mistake. About noise from the neighboring Kuza Beach: We understand that proximity to other entertainment venues can sometimes create noise. While we have no control over our neighbors' activities, we do offer a spacious property where guests can find quieter areas. We will take your comment into consideration and improve how we guide our visitors to more tranquil spots within our club. About the overall atmosphere: We are truly sorry that the experience was not what you envisioned. Playa Palancar has been enjoyed by thousands of travelers who appreciate its natural setting and relaxed vibe. We respect your perspective, and your honest feedback helps us continue improving every single day. If you would allow us, we would like to invite you to contact us directly through our email or social media channels so we can follow up on your case personally. We would also be happy to offer you a complimentary visit in the future, under much better conditions, so we can show you that our beach and service truly reflect the quality we promise. Once again, we offer our sincerest apologies and wish you and your family all the best in your future travels. We hope to have the opportunity to welcome you again and provide the experience you deserved from the start. Sincerely, The Playa Palancar Cozumel Beach Club Team

via Tripadvisor