Commune 13 : Tour Commune 13. Graffiti Tour Medellin (Graffitour)

Worst tour I've ever done

We were so disappointed with our private tour of Comuna 13. It seems very gimmicky, our guide didn't seem to notice that we had kids, and he just talked right over them when they needed us. He was very young and inexperienced. I'm surprised the company gave us this guide for our private tour because we paid more than the "free" tours. We couldn't wait for the tour to end. They also expected tips at many stops, which were kind of weird stops, including stores. We felt we had already paid enough money. We were also not shown a single mural! And, when I reached out to the company to ask for a certificate, they never responded. I then shared our bad experience with them, and they still didn't reach out. What a bummer, seems like others had good experiences but our expensive tour was terrible.

Response from the operator: Hola como estás muy buenos días. Lamentamos su mala experiencia, aunque nos gustaría que nos escribieras al WhatsApp (el de la empresa) y nos confirmaras con quien hisicte el tour. Solo queremos confirmar si la experiencia fue con nuestra agencia, ya que SIEMPRE nos hemos caracterizado por dar la mejor de las mejores expericncias en MEDELLÍN y con los mejores guias. Queremos hacer esto porque en varias ocaciones nos colocan comentarios que NO son de nuestros recorridos. +57 3508776275

via Tripadvisor

Great tour guide. Loved it.

Out tour guide Carlos was great. He was very knowledgeable and entertaining. He was able to answer all of our questions. Highly recommend it.

via Tripadvisor

PLEASE READ THIS BEFORE YOU BOOK WITH THEM!

Like most travelers, I spent a lot of time researching Comuna 13 tours before booking. I compared companies, prices, and reviews and finally chose this one because it was more expensive and their website made it sound professional, transparent, and high quality. That was a mistake. Their website clearly advertises a tour of approximately 3 hours. What we actually got was not even 2 hours. Not close to three. Not “around.” Barely two. For 95,000 COP per person, that alone feels misleading and disrespectful to customers. Instead of a deep or meaningful experience, we were rushed through the most overcrowded, touristy Instagram spots of Comuna 13. There was no sense of discovery, no extra value compared to cheaper street tours. It felt mass-produced and superficial, just at a higher price. Then come the “included” items that suddenly aren’t included. The website says a popsicle is included — it wasn’t. We paid for it ourselves. We also had to pay for the bus from the metro station to the comuna. Yes, it’s a short ride, but when you charge premium prices, nickel-and-diming your guests over basic logistics is embarrassing. Add to that being asked for money during the tour for performances. I understand supporting local artists, but again, when nothing is truly included, the advertised price becomes very misleading. My boyfriend and I are backpacking Colombia on a tight budget and choose tours carefully. This felt less like a cultural experience and more like being upsold at every step while receiving less than what was promised. But the worst part is the company’s response. After the tour, I politely asked for a PARTIAL refund, not a full one, simply because the tour time and inclusions didn’t match what they advertise. Instead of listening, they gaslighted me, denied what’s written on their own website, and tried to rewrite my experience. No accountability. No professionalism. Just defensive behavior and excuses. So now you’re not only paying for a disappointing tour, you’re also risking being ignored or manipulated if something goes wrong. This company relies on marketing and pricing to look premium, but the reality is closer to a cheap street tour with extra costs and poor customer service. Save your money. There are plenty of Comuna 13 tours in Medellín. Don’t get fooled like we did.

via Tripadvisor

Horrible

I can’t recommend to do this tour with them. Our guide Johan was more on the phone than telling us about the place. He was hurrying us all the time, except when we were brought to the local shops and expected to buy something. We didn’t get to picture places, we saw so little of the place that we ended up going there again by ourselves and found out more than with the guide. You also just sit through the cable cart but wheb we did it again, we exited to take pictures and really indulge in the views. So waste of our money, useless tour and I’ve done very many tours around the world. Save your money and go with other company, or just walk around the communa by yourselves, it’s very touristy and safe.

Response from the operator: Hola. Estamos verificando que hicieran el tour con Nosotros, pero NO los hemos visto en nuestros registros de reservas.

via Tripadvisor

Totally recommended

Totally recommended tour, very nice guide from the comuna 13, pertinent and exhaustif, to disco et the histoire of this neighbourhood

via Tripadvisor