City Sightseeing Malaga Hop-On Hop-Off Bus + Entry to Museums

This is an excellent way...

This is an excellent way to get your bearings around the city on your first day. I travelled the whole route and then walked back to the things I wanted to spend longer at.

Response from the operator: Thank you so much Kim for your wonderful review! We’re delighted to hear that our City Sightseeing Málaga Hop-On Hop-Off bus tour was a great way to get your bearings and discover the city on your first day. Travelling the full route before returning to explore your favourite places in more detail is one of the best ways to make the most of a visit to Málaga. We’re pleased that you enjoyed this flexible and convenient way to experience the city’s main attractions and museums. We hope to welcome you back soon for more unforgettable sightseeing experiences in Málaga!

via Viator

Malaga city sightseeing

Terrible experience with city sightseeing Malaga ! I purchased the 48 hour bus ,boat, museum’s & cave tickets online for myself & my daughter at a cost of £87.42 what a big mistake that was ! We got on the bus & validated our tick for our 1st & only journey at botanic gardens, it took us to the bus station where we were told to get off the bus no other information given only the driver yelling 3 at us I had to lift an information leaflet myself on the way off the bus hadn’t a clue what was happening ! We tried to find our way to the stop for the red service couldn’t find it so made our own way to the information kiosk at the marina to get help & book our tickets for the cave trip. The lady there was very helpful but told us that the boat was not fixed & would not be operational the next day for these trips, city sightseeing why put on your website that the boat would be operational on the 30th when it clearly wasn’t !! Totally fed up by this stage so tickets were used other that that one journey from the botanic gardens to the station. I phoned, emailed & messaged got replies asking for information which was given & eventually they agreed to give a partial refund of £13.74 which is just an insult they may as well not have bothered. I will never use again & don’t usually give bad reviews but was so disappointed as I have used their services before & not had any problems.

Response from the operator: Thank you for taking the time to share such detailed feedback. We are truly sorry that your experience with City Sightseeing Málaga did not meet your expectations, especially as you had used our services previously and had a positive experience. We understand your frustration regarding the information provided during your first journey, the difficulty locating the Red Route, and particularly the boat service not operating as expected. We also appreciate your comments about the communication and assistance you received while trying to organise your visit. We will share this feedback with the local Málaga team, as clear information and a smooth Hop-On Hop-Off sightseeing experience are extremely important to us. We are pleased, however, that the member of our team at the Marina was able to assist you, and we are sorry that the partial refund offered did not leave you feeling that your concerns had been adequately addressed. We genuinely value your previous support of City Sightseeing Málaga and regret that this visit left you disappointed. Your feedback helps us identify areas where we need to improve our service and communication for future visitors. We hope that, despite this experience, we may have the opportunity to restore your confidence in City Sightseeing in the future.

via Tripadvisor

Hop On Hop Off - best way to get acquainted

Always a great way to get a lay of the land in a new country. We took the red line for this tour and loved every minute of it. They provide you with earphones to plug in and listen to the sights you’re seeing in your language. The schedule was a bit inconsistent but it didn’t negatively impact us. This tour included two museum passes and two other routes (blue and green). Definitely great value for the money and gives a great photo vantage point of some beautiful sights.

Response from the operator: Thank you so much Lisa for your detailed review! We’re delighted to hear that you enjoyed exploring Málaga with City Sightseeing and that the Red Route gave you a great introduction to the city. It’s wonderful to know you appreciated the multilingual audio commentary and the different perspectives of Málaga’s beautiful sights from our Hop-On Hop-Off sightseeing bus. We’re also pleased that you found the combination of the Red, Blue and Green Routes together with the two museum admissions to be great value for money. This is a fantastic way to discover Málaga’s highlights while adding some cultural visits to your sightseeing experience. Thank you as well for your feedback regarding the schedule. We’re always working to improve the service and provide a smooth experience for our visitors. We hope to welcome you back to Málaga on your next trip!

via Tripadvisor

Good Consistent Reliable

The usual citysightseeing experience round the city covering all the important facts and locations. The Malaga one offered another route out to the botanical gardens. The place is stunning and as reliable as always the sightseeing bus had buses go past stops at 20min intervals

via Tripadvisor

Avoid

Having used this company for several other open top tours in other cities we were looking forward to a tour of Malaga and booked direct. We were incredibly disappointed. We waited for around half an hour at the stop by the station and nothing came. The time given on the bus stop suggested we might have a bit of a wait so we went into the station. In the station the member of staff told us that they were not running until 1pm on that day which wouldn’t have left us much time and was not as advertised. We were told to have a coffee in the station and then come back for 1pm. We sat in the station for 1.5 hours and headed back outside for 12.30, just missing a bus. We asked a member of staff about this who was rude and unhelpful. We asked when the next would be and was told “30 minutes, or it could be 20, who knows?” We got on the next bus to arrive. The audio commentary worked, but was not synced with the route - for example, being told to look to the right when there was nothing there, or being told to prepare to go through a tunnel that we had gone through five minutes before. We would absolutely not recommend this due to: - poor attitude and communication of staff - buses that run whenever they want, rather than to a schedule - poor commentary - changes to routes without warning or info.

Response from the operator: We’re very sorry to hear that your experience in Malaga did not meet your expectations. We sincerely apologize for the confusion regarding the service times, the information provided by our staff, and the issues with the audio commentary. We understand how frustrating this must have been, especially after waiting for the bus and planning your day around the tour. We appreciate you sharing these detailed comments. We will forward your feedback to the local team so that the points raised can be reviewed and addressed.

via Tripadvisor