
Chichen Itza Exclusive Tour, Cenote, Magical Town & Buffet
Traveler rating
4.5/5
Based on 71 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.
Quick answer
Is Chichen Itza Exclusive Tour, Cenote, Magical Town & Buffet worth booking?
Chichen Itza Exclusive Tour, Cenote, Magical Town & Buffet is a 12-hour experience in Playa del Carmen, Mexico, from $41 per person. It scores 72 out of 100 on the Outty Ranking, which we label “Strongly Recommended”, based on a 4.5/5 rating across 71 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing.
- Outty Ranking
- 72 / 100
- Rating
- 4.5/5 (71)
- Duration
- 12 hours
- From
- $41 per person
Immerse yourself in one of the Wonders of the World and Yucatan's cultural heritage on a day trip with convenient round-trip transportation from your hotel in Cancun, Costa Mujeres, Playa del Carmen, and Riviera Maya up to Tulum. The day's itinerary includes: swimming in the beautiful sacred Maya Saamal cenote, tour of Chichén Itzá with a certified guide (admission not included) and free time to discover the Mayan city on your own, a brief visit to the magical town of Valladolid and regional lunch buffet. • Swim in the beautiful sacred cenote • Visit to Chcihén Itza with a certified guide and free time • Regional buffet lunch • Comfortable round trip transfer from your hotel
What you get
About this experience
Immerse yourself in one of the Wonders of the World and Yucatan's cultural heritage on a day trip with convenient round-trip transportation from your hotel in Cancun, Costa Mujeres, Playa del Carmen, and Riviera Maya up to Tulum. The day's itinerary includes: swimming in the beautiful sacred Maya Saamal cenote, tour of Chichén Itzá with a certified guide (admission not included) and free time to discover the Mayan city on your own, a brief visit to the magical town of Valladolid and regional lunch buffet. • Swim in the beautiful sacred cenote • Visit to Chcihén Itza with a certified guide and free time • Regional buffet lunch • Comfortable round trip transfer from your hotel
What's included
Included
- Brief visit to the main square of Valladolid
- Free time in Chichen Itza
- Pick up at your hotel from Cancun and Riviera Maya or meeting point near your location
- Swim in the incredible sacred Maya cenote
- Certified bilingual guide
- Typical regional buffet lunch
Not included
- Drinks
- Access fee to Chichen Itza (30 usd x adult / 5 usd x child) to be paid in cash on the tour day
- Lockers and life jackets
What you'll see and do
You can swim, if you wish, in this beautiful sacred cenote of the Mayan Culture and immerse yourself in its crystal clear and refreshing waters. The cenotes, also known as "ojos de agua" were very important to the Mayans, from a ceremonial point of view to survival.
60 minutes here · Admission included
Chichen Itza
Here you will have a guided tour of the Mayan Chichén Itzá ceremonial center accompanied by one of our certified guides, later you will have free time to explore the Mayan city on your own.
120 minutes here · Admission not included
Temple of the Warriors
The Temple of the Warriors is one of the most impressive and important structures at Chichén Itzá. It may be the only known Late Classic Maya building large enough to accommodate truly large gatherings.
10 minutes here · Admission not included
El Caracol
The so-called Caracol or Observatory is a structure built in the form of a larger circular tower set on a platform with a central staircase. The base sits on another rectangular platform, decorated with a cornice with rounded corners at the top. El Caracol is actually built with three superimposed buildings.
10 minutes here · Admission included
El Castillo
The Castillo or Pyramid of Kukulcan is a four-sided pyramid, with a rectangular temple on top. The phenomenon of light and shadow, worthy testimony of the amazing progress of the Maya in architecture and astronomy is the phenomenon of "light and shadow" that takes place on the north staircase of the Castle during the Spring Equinox where you can see descending a snake down the stairs The sun casts seven triangles of light on the balustrade on the northeast side of the Castle. These begin to move up and down along the balustrade to form the silhouette of a descending serpent.
30 minutes here · Admission included
Valladolid
We will make a brief visit to the main square of the beautiful picturesque town of Valladolid named as Pueblo Mágico for preserving the architecture and traditions of the locals. *If the local health authorities do not allow the descent, a brief stop will be made only on top of the transport.
30 minutes here
Where it starts and ends
Meeting point
Playa del Carmen
We do not offer hotel or Airbnb pickup service. The only pickup point is at Super Aki Tulum, regardless of the tour option you choose.
Meeting point
Playa del Carmen
We will pick you up at your hotel in Playa del Carmen, if we do not have availability at your hotel, the meeting point is at Plaza Antigua Playa del Carmen. You will receive the pick-up time one day before the tour.
Meeting point
Playa del Carmen
We will pick you up at your hotel in Cancun and Costa Mujeres. If we do not have availability at your hotel, the meeting point is at the Smart Cancun by Oasis Hotel. You will receive the pick-up time one day before the tour.
Hotel pickup
Pickup is available for selected locations. Pickup begins about 120 minutes before departure.
Ends at
We do not offer hotel or Airbnb pickup service. The only pickup point is at Super Aki Tulum, regardless of the tour option you choose.
Ends at
We will pick you up at your hotel in Playa del Carmen, if we do not have availability at your hotel, the meeting point is at Plaza Antigua Playa del Carmen. You will receive the pick-up time one day before the tour.
Ends at
We will pick you up at your hotel in Cancun and Costa Mujeres. If we do not have availability at your hotel, the meeting point is at the Smart Cancun by Oasis Hotel. You will receive the pick-up time one day before the tour.
Options you can book
Classic
Basic inclusions: All inclusions, WITHOUT drinks or open bar Pickup included
Plus
Drinks included: Drinks on board: water, soda, beer. During lunch (2): water, soda, beer Pickup included
Meeting point
NO hotel pick up: When making your reservation, choose Cancun, Playa del Carmen or Tulum meeting point.
Premiere
Box lunch & Open Bar: Box lunch on board & Drinks: water, soda, beer, whiskey, vodka, rum, tequila. During lunch (4): water, soda, beer Pickup included
Before you book
- Cancellation
- For a full refund, cancel at least 24 hours before the scheduled departure time.
- Languages
- en, es
- Ticket
- Mobile Only
- Runs on
- Every day
- Group size
- Up to 15 travelers per booking
- Operated by
- Nichupte.com
Know before you go
- Public transportation options are available nearby
- Infants are required to sit on an adult’s lap
- Not recommended for travelers with spinal injuries
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- Suitable for all physical fitness levels
- You will receive the pick-up time 1 day before the tour, please check your email include the spam folder
- It is suggested to wear comfortable clothes for walking
- If you will swim in the cenote you must wear a bathing suit
- It is suggested to bring an extra change of clothes
- We recommend bringing an umbrella, hat and sunscreen as it is a completely open area
- Reservations with less than 14 hours in advance will be subject to availability
- The pick-up times at the hotels, itinerary and return time may be affected by issues beyond our control, such as weather or traffic.
- The times and places mentioned in the itinerary are suggested visits and the times are estimates.
- If you are late or don't show up, no refund is offered.
- Subject to availability, changes or rescheduling made less than 24 hours in advance will have an extra charge of USD 15 per person
- We are not responsible for forgotten or lost objects
- We do not offer pick up service at any airbnb or private addresses
- Extra charges for the purchase of souvenirs, photos, or any extra purchase could have an additional amount of 16% VAT. Any extra charge during the experience is completely unrelated to our company
- Our company is not responsible for guarantees or charges for inclusions not mentioned in the contracted package, such as souvenirs, photos and any extra purchases during the tour inside and outside our facilities.
- The visit to the cenote will depend on the availability of the day, being able to visit the NOOLHA cenote or the CHICHIKAN cenote.
Photos






What travelers are saying
Outty’s summary of the themes that recur across 71 traveler reviews. Written by us, not quoted from reviewers.
The guide
8 mentionsTravelers single out the guide as the reason the experience works.
Knowledge and storytelling
5 mentionsReviewers describe the commentary as informative rather than scripted.
Value for money
2 mentionsTravelers feel they got more than they paid for.
Good for families
2 mentionsReviewers traveling with kids report it landed well with their group.
Pace and timing
2 mentionsSeveral reviewers found the schedule tight or the day long.
Traveler reviews
71 verified traveler reviews for Chichen Itza Exclusive Tour, Cenote, Magical Town & Buffet. Ratings and reviews provided by Viator and Tripadvisor.
Avoid this company! They cancelled at last minute with no explanation.
Terrible! They cancelled my trip half day before the tour without any explanation and notification. I’ve booked the tour of Dec31 one month in advance. I asked the tour company what time to meet on Dec29 and they told me to wait until Dec 30. On Dec 30, like 1pm, i was relaxing on the beach on Isla Mujeres, i checked my email box and saw Tripadvisor’s email saying the tour was cancelled. So shocked! I contacted the company and got no response. Then i was picnic for whole day and looked for another company for Chichen Itza. They really ruined my relaxing day on Isla Mujeres. How come can they just cancel the tour not more than 24 hours before the trip and just refund with no reason and no compensation? They stated if customers cancel the trip within 24 hours before the tour, they will not refund. But they can cancel it anytime? They already confirmed the tour before. They should have compensation for cancellation. We have been waiting for the tour for Chichen Itza so much. Terrible tour operator!!
Response from the operator: You didn't even take a tour with us, so your review doesn't comply with the review policies and will be removed shortly.
via Tripadvisor
Great experience
We had a great experience overall! Though it was long (about 13h from pickup to drop off, which we were prepared for) the tour guides Alfredo and Saul were friendly, very knowledgeable, and made sure everything ran smoothly throughout the day. Would definitely recommend for the price.
Response from the operator: Thanks for sharing! We're glad the experience was smooth and enjoyable from start to finish. Alfredo and Saul will be happy to know they made your tour memorable. We’d love to welcome you back for another great adventure!
via Tripadvisor
Cenote water was mazing!
Went to the cenote first, had an amazing swim, the water was amazing.. we had a guided tour at Chichén itza. The buffet at the maya market was delicious plus the Mayan shop had amazing things you could buy. All purchases go towards the Mayan kids education…. Had the best churros at Valladolid. Loved this tour
Response from the operator: Thanks for sharing your experience! We're glad you loved the cenote swim and enjoyed every stop along the way—from the guided tour to the buffet and the artisan market. Knowing that purchases support Mayan children's education makes it even more meaningful. We’d be thrilled to welcome you back for more unforgettable moments!
via Tripadvisor
great experience
It's a delight to be in front of one of the wonders of the world, a very well-preserved site surrounded by archaeological sites that aren't often mentioned but enrich the visit. The staff was very friendly and knowledgeable about the Mayans, making this day a great experience.
Response from the operator: Thank you for sharing! We're glad the visit was meaningful and that the lesser-known sites added value to your experience. We’d love to welcome you again for more discoveries and cultural moments!
via Tripadvisor
Amazing experience. Affordable Price. Can't miss Attractions.
We just went back from the excursion today - a full 11 hours. Our tour guide was absolutely amazing and very personable. This hit all of the cultural attractions that our family loved to explore: The pyramid, the (huge) cenote, and the ancient church. And the price here is very affordable compared to other tours out there. Muchas Gracias!
Response from the operator: Thank you for sharing! We're glad the experience lived up to your expectations and that your family enjoyed exploring these incredible cultural sites. It’s great to hear the tour felt personal and well-rounded. We’d love to welcome you back for more unforgettable moments—¡hasta pronto!
via Tripadvisor
Good to know
- Duration
- 12 hours
- Free cancellation
- Up to 24h before
- Minimum age to book
- All ages
- Availability
- Bookable today
- Runs on
- Every day
- Price range
- $41 to $69
- Hotel pickup
- Available for selected locations
- Booked in 30 days
- 25
- Verdict
- Strongly Recommended
Who runs this experience
Operated by Nichupte.com, who run 3 experiences we rank across 1 city, with an average Outty Ranking of 75.5.
See everything Nichupte.com runsWhy this scores 72
The Outty Ranking is a weighted composite. Here is how this experience performed on each component.
Chichen Itza Exclusive Tour, Cenote, Magical Town & Buffet: questions travelers ask
Practical detail on this experience, plus the wider planning questions for Playa del Carmen.
How much does Chichen Itza Exclusive Tour, Cenote, Magical Town & Buffet cost?
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Prices start at $41 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in Playa del Carmen usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.
How long does Chichen Itza Exclusive Tour, Cenote, Magical Town & Buffet take?
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Plan for about 12 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in Playa del Carmen is not rushed.
Is Chichen Itza Exclusive Tour, Cenote, Magical Town & Buffet worth it?
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It holds an Outty Ranking of 72 out of 100, which we label "Strongly Recommended". That score blends traveler sentiment (4.5/5 across 71 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable last minute in Playa del Carmen, and how flexible the cancellation terms are.
Can I cancel or reschedule Chichen Itza Exclusive Tour, Cenote, Magical Town & Buffet?
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Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.
Is Chichen Itza Exclusive Tour, Cenote, Magical Town & Buffet suitable for kids and families?
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Yes, all ages are welcome. Families should still weigh the 12-hour running time, and strollers are easier on the earlier, quieter departures.
How far in advance should I book Chichen Itza Exclusive Tour, Cenote, Magical Town & Buffet?
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Around 25 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in Playa del Carmen can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.
What should I bring or wear?
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Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in Playa del Carmen and add a light layer if any part of the 12-hour experience runs outdoors or after sunset.
Where does Chichen Itza Exclusive Tour, Cenote, Magical Town & Buffet start and how do I get there?
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The exact meeting point and directions are on your voucher once you book, and they sit in central Playa del Carmen within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.
What are the best things to do in Playa del Carmen?
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On Outty we rank every Playa del Carmen experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include Ride to a life changing cenotes tour, Chichén Itzá, Cenote and Valladolid with Lunch and transportation, From Playa del Carmen ATV Adventure with Ziplines, Cenote. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.
When is the best time to visit Playa del Carmen?
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Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.
How many days do you need in Playa del Carmen?
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Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.
Do I book through Outty or through the operator?
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Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.
What is included in Chichen Itza Exclusive Tour, Cenote, Magical Town & Buffet?
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Included: Brief visit to the main square of Valladolid; Free time in Chichen Itza; Pick up at your hotel from Cancun and Riviera Maya or meeting point near your location; Swim in the incredible sacred Maya cenote; and Certified bilingual guide. Not included: Drinks; Access fee to Chichen Itza (30 usd x adult / 5 usd x child) to be paid in cash on the tour; and Lockers and life jackets. Always check the voucher for the final list before you travel.
Does Chichen Itza Exclusive Tour, Cenote, Magical Town & Buffet include hotel pickup?
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Yes, pickup is offered, or you can meet at the start point instead from 669 listed pickup locations in and around Playa del Carmen. Be ready about 120 minutes before the start time. You can also enter a custom pickup address when booking.
What languages is Chichen Itza Exclusive Tour, Cenote, Magical Town & Buffet offered in?
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It is offered in English and Spanish. Pick your language when choosing a date and time, as not every departure runs in every language.
Will I get instant confirmation and a mobile ticket for Chichen Itza Exclusive Tour, Cenote, Magical Town & Buffet?
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Confirmation is sent by the operator after booking, usually within 48 hours; if it is not confirmed you are not charged. Mobile tickets are accepted, so you can show the voucher on your phone.
Is Chichen Itza Exclusive Tour, Cenote, Magical Town & Buffet wheelchair or stroller accessible?
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The operator notes: Infants are required to sit on an adult’s lap; and Not recommended for pregnant travelers. If accessibility is critical, contact the operator after booking to confirm arrangements for your date.
What happens to Chichen Itza Exclusive Tour, Cenote, Magical Town & Buffet if the weather is bad?
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It generally runs rain or shine, so dress for the forecast in Playa del Carmen. Standard cancellation terms apply: free cancellation up to 24 hours before the start.
What do travelers say about Chichen Itza Exclusive Tour, Cenote, Magical Town & Buffet?
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Across 71 reviews averaging 4.5 out of 5, recurring themes include the guide, knowledge and storytelling, value for money. Travelers single out the guide as the reason the experience works. One thing to know: Several reviewers found the schedule tight or the day long.
What booking options are available for Chichen Itza Exclusive Tour, Cenote, Magical Town & Buffet?
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There are 4 options to choose from, including Classic, Plus, Meeting point, Premiere. Prices and start times differ by option, so compare them on the booking screen.
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