Central Park Bike Rental New York City

Bad experience-Rent City bike for $10 just outside and save your money and get a better experience!

Booked a Hybrid bike using my Go Pass and showed only the Hybrid bikes available the morning we wanted to book it. Booking said to arrive 15-20 minutes before our 8 am reservation. Got there 15 minutes before and doors were locked, no lights. 10 minutes before 8, a guy showed up and said to wait 10 minutes. Got a coffee and around 8:05, the person arrived that handles the computer. My daughter wanted an electric bike, but he said Central Park was flat and didn’t need an electric bike. I said, ok and was surprised when he said a helmet was optional. My daughter, then was not wanting to wear it, which annoyed me that I had to argue with making her wear it. No instructions on how to use the bike or made sure the height was adjusted. We were given a map and told where to go. It has just rained in the morning and soon after riding the bike in Central Park, me and my daughter both were getting super wet on our back, all the way in our hair! There was no splash guard over the back wheel. To top it off, Central Park is not flat and was hard for my daughter and she hated every minute of it and we never stopped to take pictures or enjoy the park because of the bad experience. I have rented many bikes through different companies while traveling and this was the worse one yet. When we brought he bikes back, a lot more employees which were nice but surprised we got so muddy. Maybe none of them have actually been on a bike before.

via Tripadvisor

Great experience all round

We were concerned having read a number of negative reviews, but want to reassure people that our experience was completely fine. Great price going through tripadvisor. Loads of bikes including smaller one for our 10 yr old. All hassle free. My bike was a bit squeaky but they all worked fine - no issues with gears, brakes or tyres. My 17 year old was delighted to be able to upgrade to an electric which he loved. This was our children’s top experience in New York. We hired for 2 hrs which gave us plenty enough time to do the whole circuit round the park.

via Tripadvisor

Make sure you really look at the bike before you rent

Bikes are well worn Might be better to rent a citi bike and tour Central Park with that then bikes that have gear issues. Worn tires and seats that can’t stay locked in

via Tripadvisor

Poor bikes

Rented 5 bikes to bike through Central Park with our kids. I needed 3 bike exchanges and the bike I got was clicking, the gears didn’t work well and the tires squeezed and it felt like it was going to fall apart. The workers were rude and didn’t try to help me. I ended up riding a terrible bike through the park. Would not recommend but not sure what other options there are if you have a child under 16.

Response from the operator: We’re truly sorry to hear about your experience. Having to exchange your bike multiple times, only to end up with a bike that wasn’t working properly, is frustrating enough—and we’re especially sorry that our team didn’t provide the helpful, courteous service you deserved. We take both the bike condition and your comments about our staff seriously, and we’d appreciate the opportunity to make this right and provide you with a much better experience next time.

via Tripadvisor

Nice!

Very kind and accommodating staff. The bikes worked well and the price was right. We would definitely do it again.

Response from the operator: Thank you! We’re so glad you had a great experience with our team and enjoyed the bikes in Central Park. We really appreciate your kind words and would love to have you back again!

via Viator