Catamaran Cruise, Open Bar, Food and Snorkeling

This trip was nice the...

This trip was nice the water is beautiful the waves was not too nice I got seasick but the tour it self is worth

via Viator

Super Fun

Great experience, the crew was awesome. Took excellent care of us. I would highly recommend if visiting Roatan

via Viator

A fun boat ride with snorkeling.

The catamaran never used the sail, but the trip was still pleasant. Good food. The snorkeling was interesting for a newbie. I might look for a private sail next time, but this delivered what was promised.

Response from the operator: Hi Jim, Thank you for taking the time to write the review. It makes me happy that you enjoyed it. Regarding the use of the sail, we want you to know that we normally use it when we have good weather for it and because of the unprecedented wind we have been having all through January and still now at the beginning of February, we are not able to pull it up. On your tour date, we had a 180 degree shift in wind. Anyways, you wouldn’t know because we focus on smooth cruising and excellent customer service, and we let the captain make those safety decisions based on his experience and knowledge. Safety is indeed our priority and we’d rather not risk, be safe and not sorry. We hope you understand. Thanks again for booking with us and we hope to see you again on Roatan soon!

via Tripadvisor

I booked online and...

I booked online and followed up via text to confirm availability and the exact pickup location. The owner initially mentioned that there might not be enough people for the tour and that it could be canceled. I asked about alternative options, but they were very limited. Later, I was reassured that the tour would still happen because the previous day’s trip had been canceled and he was switching to a sunset cruise, which would allow him to accommodate us. However, less than an hour before the scheduled pickup time, the tour was canceled anyway. The weather was perfect, so it’s unclear why the trip didn’t go forward. Save your money and book directly with the same company on the beach or through your hotel for a cheaper and more reliable option

Response from the operator: To everyone reading this uncalled for review, I will write this reply to inform everyone who potentially wants to book our CAT cruise of what happened with this guest. The reviewer and her friend booked this SHARED experience on January 15th to sail on January 17th. Immediately after booking I sent her instructions that included the following information: "Just to give you a heads up, we are still trying to meet the minimum number of participants required to sail on Saturday. As of now, the minimum hasn't been met. Is Saturday the only day you can do the activity?" I also told her that worst case scenario she would get a full refund if the minimum wasn't met. That her money was safe. I then proceeded to inform her that we had met the minimum for Monday in case she could sail then or if she wanted to make sure to sail out on Saturday, we had other options. I gave her a Private Cat option, a smaller/shared CAT option that was perfect for her and her friend, a private, smaller charter option and a fishing tour option. However, she said that if Saturday wasn't possible with the original CAT option, she would just take the refund. I told her that we were going to keep her informed if we met the minimum. As tour operators, not the owners of Catamarans, we work along with other operators to meet the minimum number of participants to have the CAT sail. During rainy days like the ones we have been experiencing between January 7th-to date (Jan 18), many people cancel last minute which puts shared experiences like a Catamaran sail at risk of cancellation. A CAT owner will not sail with 3 people, it's simply not economically feasible to sail. Moreover, Friday, the day before her tour, the minimum number of participants required to sail had not been met yet and I informed her that it didn't look promising. Moments later, I got news from the CAT provider who informed me that their CAT sail for the day got cancelled due to weather and that they were moving everyone to the next day, Saturday, and that they were going to sail after all. I then happily informed the guest that the sail was going to happen after all and that it was going to be a sunset sail (since there were no cruise ships on the island and on days without cruise ships, we do sunset sails. Morning sails meet the minimum required to sail usually only when there are cruise ships on the island). She then said "I thought we had booked a daytime trip". In this moment, I knew she was a problem guest. I have decades of experience dealing with customers and identifying types of guests and at that moment I knew she was a high maintenance. The reviewer is clearly a person who doesn't read instructions, descriptions or even cares. Evidently, just because she wanted to do it in the morning, she asked me rhetorically that she had booked for the morning, when, had she read the description for the tour, she would know that sometimes we sail in the morning and sometimes for sunset, depending on availability. The tour's description clearly says " sometimes we go out in the morning and sometimes for sunset." Anyways, I proceeded to keep her informed as best as I could and told her the tour time was based on availability, sometimes in the morning and sometimes in the afternoon. She then said “So is this the same trip we booked for with the same stops” When she said this I actually had a feeling that I should just refund her, but silly me wanted to help her sail so I still tried my best to help her. I proceeded to send her screen shots of the tour description and the inclusions so she would confirm reading them and understand that it was the same tour, just a different time than what “she” wanted it to be. I also told her that it wasn't multiple “stops” like she was assuming it to be, it was just “1 snorkel stop”. The inclusions of the tour clearly state that. Seeing this back and forth, I thought I should offer her different options so as to avoid any problems arising from a last minute cancellation. I knew that she was the kind of person that if things didn’t happen her way, she was going to give us a bad review. But she wanted to either do the original tour or get a refund. So we proceeded with the reservation. Last thing I told her on Friday before her tour date (Saturday) was “In case anything changes please be sure to check our messages up to 1hr before board time”. I said this because the weather was not the best and in case it got cancelled for any given reason. Unfortunately, the CAT provider called me 1 hour before the CAT tour to inform me that a group of 12 (who were all together) and was coming on board had just cancelled because the ocean was moving a little (Definitely not perfect like the reviewer mentions) and they were not interested in doing the sail in those conditions. At that moment, it was just the reviewer, her friend and two others from a different operator who were on the list for the CAT sail. So, the provider cancelled on me. I regretfully had to cancel the guest’s reservation and as I immediately informed her, I went ahead and applied a full refund for her booking. So, not sure why she says "Save your money" as if we didn't immediately give her a refund. Her words after the cancellation and full refund were “Thanks for letting us know an hour before sailing “. Now, here’s the thing. To all of our potential guests, this is a SHARED experience. If you want to guarantee your sail, book a PRIVATE SAIL. It’s more expensive, but you don’t choose to rely on others to sail. This product relies on meeting the minimum number of participants required to sail. If the minimum is not met it will not sail. If a significant number of people who are on the list of a confirmed sail decide to cancel last minute and the number falls under the minimum number required to sail, it will not sail. This rarely happens, but unfortunately, there is always a chance. Unfortunately for us, it happened with a KAREN this time. To be honest, most people understand things don’t always go as planned and are nice about it, as long as they get a full refund for a tour that didn’t happen and it’s nobody’s fault, they are happy to find something else to do. There is plenty to do on this island. Please don’t book a shared experience or something that is weather dependent, and then just because it gets cancelled, trash the small business who is doing their best to serve you. Not everything and not all the time, will things go as planned. When you travel, you should understand this and realize you need to be more open and tolerant to things going sideways. Also, please read the full description, inclusions and instructions for each tour that you book. Sometimes, the answers to your questions are all there! Don’t be a KAREN. Karens are not welcome in Roatan. Links to proof of refund: https://drive.google.com/file/d/1LC0U0CcyP68Ru1d7L_bYI9flKqT5luXB/view?usp=drivesdk https://drive.google.com/file/d/1dhgBRQA-0l3aWfX6ndFAtkAsipM0ejuo/view?usp=drivesdk

via Viator

Great choice when in Roatan!

Highly recommend this tour if you like being on the water, snorkeling, followed by rum drinks! The snorkeling was great - lots & lots of fish to see. The guides stayed with us to make sure everyone was safe. Drinks & food were excellent (although they did run out of most of the lunch items before all had gone through the line - & they were serving it - it was not buffet. They prob should increase quantity by 10%.) The best part about it was RTGA - & the guide who picked us up at the port & transported us to/from the boat..Jayson. They took very good care of us & Jayson gave us lots of history and information. He even gave us an extra stop during the return at a wonderful small shopping area full of local vendors. Great experience overall!

via Tripadvisor