Cancun ATV Wild Pass Zipline, Cenote & Tequila Tasting

Not what you think

The tour was great and team is very fun. My issue is we feel tricked into buying this tour at a competitive price on Viator, but when we arrive they upsell you another $50 each to give you the better experience like being in a "smaller group of 20 vs the regular booking is for 129 + kids". Basically they tell you your experience is tougher bc too many people in the group to manage for ATV or cenote or ziplining. We were not told the group would be 120+ people in original booking bc i would not have booked it. It was upsetting bc we felt forced to upgrade just to have a decent experience. So they lure you in with competitive rate online then switch it around. It ended up costing 260 USD for 2, which is outrageous.

via Viator

Fun adventure park

The activities and guides were the best part of the experience. They really encourage you to try the adventures and give advice if you are nervous. The negative side is you are not allowed to take pictures or bring your phone. They do this because they take your pictures throughout and then offer you costly picture packages at the end. The pictures are great, so if you want the memories, you will purchase. Everything is for sale here so as long as you are prepared with your own towel, glasses or face mask(for atv's) your cost will be lower. Read the website and reviews before going. I had a great time otherwise and I do recommend.

Response from the operator: > Thank you for your detailed feedback! We're glad to hear you enjoyed the activities and that our guides helped make you feel comfortable throughout the adventure. We also appreciate your comments regarding the photo policy and additional costs, and we'll share them with our team as we continue improving the guest experience. Thank you for your recommendation, and we hope to welcome you back soon! What To Do In Cancun Customer service team

via Tripadvisor

— Very Disappointing & Misleading Experience

I would NOT recommend this excursion. The pictures and descriptions make the experience look much better than what you actually receive. The ATVs were in terrible condition. Ours ran out of gas, the seats were coming off, and the motors get extremely hot and burn your legs. Before riding, they hand you a waiver to sign with little to no explanation. This was not what I would consider an ATV tour. We basically drove up and down a horrible dirt road filled with potholes. The equipment was so raggedy that a woman actually flipped off her ATV right in front of me. When we first arrived, we were immediately encouraged to pay an additional $60 PER PERSON to upgrade to the “VIP” experience because it was supposed to be more private, intimate and exclusive. In reality, everything is simply smaller. The “private cenote” was basically a small hole large enough to accommodate the small group. It looked nothing like the experience portrayed in the promotional pictures. The so-called safari/jungle portion was equally disappointing. There was nothing resembling a safari. We did not see one animal, and the transportation vehicle itself felt like it was about to fall apart. Between the rough ATVs and the extremely rickety transportation to the cenote, members of my family were left with significant stomach, back and hip discomfort afterward. Customer service made the experience even worse. We waited forever for the excursion to actually begin. Once they collected our upgrade money, we were basically pointed toward lockers with no explanation of what to do next, and there was no one available who could communicate with us in English to assist. Our tour guide, Chile, was also extremely rude and condescending. He began by telling us what we should and should not say so that we wouldn’t offend Mexican culture, yet his own behavior toward us was offensive and disrespectful. While he was speaking to the group, I was seated facing a different direction but had turned my body toward him, was completely quiet and was clearly paying attention. He stopped speaking and motioned for me to physically turn around and sit the way he wanted, as if I were a child being corrected in a classroom. It was unnecessary, embarrassing and disrespectful. And the upselling doesn’t stop with the VIP package. After paying the additional $60 per person, you’re sent to another area where they try to sell you a face mask and water shoes. When we declined, the person simply walked away. Overall, this excursion felt poorly maintained, disorganized, misleading and focused heavily on getting additional money from guests rather than providing the experience being advertised. The photos create an expectation that simply does not match the reality. This was something my entire family could have done without. Save your money and choose another excursion company in Cancun. I would absolutely not do this again.

Response from the operator: > Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations. We take comments regarding equipment, communication, customer service, and optional upgrades very seriously, and your feedback will be shared with our operations team for review. While many of the additional services offered are optional, we understand your concerns and regret that they affected your overall experience. We appreciate your honest comments and will use them to continue improving our service. What To Do In Cancun Customer service team

via Tripadvisor

Worth every penny! Read first!

This was an absolutely amazing experience! A couple takeaways now that we've gone and looking at previous reviews prior. They make it really clear what you can and cannot do as well as what to bring and not to bring. They do try to upsale of course but what place doesn't? Also, if you say no once MAYBE twice they WILL leave you alone. They do not push push push you into a sale. You can bring your phone to the tequila tasting and cenote, but everything else your phone will need to be left behind which was understandable. We stayed with the lowest package and had an absolutely AMAZING time. We didn't feel rushed and each guide we had from the van to the end was top tier! The food is 2 soft tacos with either pork, fish, or veggie option. Drinks were good and decently priced (about $4-$15) I would absolutely do this again definitely worth the money.

Response from the operator: Thank you for your feedback. We are glad to hear you had an amazing experience. We appreciate your comments and hope to see you again soon. What To Do In Cancun Customer service team

via Viator

Beautiful views and paradise

Awesome and beautiful beach and view

Response from the operator: Thank you for your lovely review! We’re so happy you enjoyed the beautiful beach and the amazing views. It truly makes the experience even more special. We appreciate you sharing your feedback and hope to welcome you again soon. What To Do In Cancun Customer service team

via Tripadvisor