Buggy Tour Adventure

Ask questions to avoid dissatisfaction

Ask questions so you won’t be disappointed. We thought flavors of Mexico meant a meal or nice snack. We tasted a mini spoonful of guava and honey. We thought air condition transportation did not mean a walking tour. We were unable to reach the guide by phone and had to get a taxi driver to contact her to arrange a meeting place. The guide was friendly and apologized for the misunderstanding, too little, too late.

Response from the operator: I apologize for the misunderstanding. The description doesn't mention snacks or food. We sampled fruit teas prepared by local artisans, a variety of teas, honeys, and sauces, as well as tequilas made with seasonal fruits. The meeting point is at the Hard Rock Cafe across the street from the Cruise Port. The guide waited 30 minutes, and then someone called to inform us that you were downtown at a different location than the one agreed upon in the reservation. The shopping tour is a walking tour downtown, visiting stores recommended by reputable cruise lines. That's why vehicles aren't allowed in the downtown plaza. I apologize for the misunderstanding.

via Viator

Don't do this!

Total misrepresentation. We were told to meet the "tour guide" at Sr. Frogs along the main shopping strip (we arrived by a cruise ship). We were told that our guide would be wearing a white shirt with the company's logo. He identified himself by name (no white shirt or logo). He said he was parked down the street. We walked about 1/2 mile to a beat up car with a broken wind shield in a dark parking garage (right then we should have left). He drove us to the shopping area which turned out to be the main strip of shops along the dock where the cruise ships dock (about 5 mins away). We were met by a young woman who took us into a black coral shop and then literally walked along the shops and said if you want to go in just go in. I told her this was not what was advertised. She called her supervisor who said not to worry I would receive a full refund (which I didn't). The young woman did take us inside of a tea shop (again along the route) which was cool, but that was it. We walked back to the cruise ship. I trust Trip Advisor, but question how this excursion fell through the cracks....

Response from the operator: Good morning! To start, I will tell you that that day the cruise ship arrived next to Downtown, it was not 1/2 mile, it was 1 block and a half at the mega store parking lot because were we met you all that street has a red line, police don't allow people to park there, normally people come from Puerta Maya which is approximately 10 minutes by vehicle, you decided to cancel the excursion when we were halfway there, visited the Black Coral shop and the salsas and tea tasting, we paid a fee to those stores plus the tour guide. It was 5 minutes by car to where we started the excursion, if you say you walked half a mile and it was one block and a half and it was only 1 block and a half, those 5 minutes of driving would have felt like it was more distance. You received a 50% refund because we used the other 50% for the guide's payments and the fee for more stores that you visited. In any case, we appreciate your visit and your review. Have a great day.

via Tripadvisor

Mayra is GREAT!

I rated it 5 because of Mayra, she was great. She even took us to eat at an authentic street taco place. Never have i experienced such flavor, it was amazing. Transportation was not included for us, probably because we were at a resort, not a cruise ship. So we had to get ourselves to and from. The other thing I would suggest is for the tour not to start with tequila tasting, it was way too early for that. And the place where the tequila tasting is done has bad reviews online. They have been marked as a scam on reddit by actual visitors.

Response from the operator: Good morning! If you are staying in a hotel i'm between the Cruise port and the Downtown we pay the taxi, but You were staying in a hotel by playa mía The taxi cost us 2½ more than from Cruise ships ports I talked to mayra because the tequila tasting must be the last stop of the tour. But i really I appreciate your comments so we know how the huides are doing the tour. Have a Great day ! 🙂

via Tripadvisor

Perfect!

This is the 2nd year in a row we did this tour. Adolfo is amazing! There is not one thing we would change! Looking forward to next year.

Response from the operator: We really appreciate your trust in us, we hope to see you back soon.

via Viator

Awesome trip

Great experience and tour guide! We’ve snorkeled a lot but this was a new experience. So easy, anyone can do it.

via Tripadvisor