Blue Lagoon Entry Ticket with Optional Private or Shared Transfer

Great experience but some issues

Our driver, Palli, was super! The Blue Lagoon was also a great experience. The instructions from Marina Travel were extremely confusing. You need to do better at explaining what private transfer means as well as bus transfer. My sister also had the same opinion. I did private transfer and Palli picked us up at the hotel and texted just before. My sister did bus transfer but got two different emails with conflicting instructions. As it was, my emails were also hard to understand unless you actually knew how things worked. First timers do not. Premium means only that you have premium masks at Blue Lagoon; it doesn't have anything to do with private transfer as Palli kindly explained. We both thought that Premium meant pick up at the hotel; my sister thought the same and barely made the bus. Again, more thorough and clear instructions would have been helpful.

via Tripadvisor

Overpriced! Marina Travel is a scam!

Overpriced! Several other SAME options available for $200 less. Marina Travel “says” their tour is different than others offered but it is NOT. I had friends on the less-priced tour and it was exactly the same as mine with Marina Travel. I have Marina Travel an opportunity to improve their situation and they refused to budge in their position of being overpriced. Buyer beware. Marina Travel is scamming folks in Reykjavik!

Response from the operator: Dear Rhonda, Thank you for sharing your feedback. We are sorry to hear that you felt this way about your experience. We would like to clarify that our prices and the specific services provided are clearly detailed in the tour description before a booking is confirmed. This information is available to every client so that they can compare options and make an informed decision before proceeding with their purchase. We fully respect that travelers may choose a different provider if they find another tour that better suits their budget or preferences. However, once a booking has been made and the agreed services have been provided, we cannot be responsible for the client's decision to book with us or for comparisons made with other companies afterwards. Similarly, we cannot issue refunds for services that were provided as agreed simply because another provider may have offered a lower price. We take our work, our time, and our commitment to our clients very seriously. Our goal is always to provide a transparent service and the best possible experience. We are particularly disappointed by the accusation that Marina Travel is “scamming” customers. We have been operating our business honestly and professionally for many years and have built an excellent rating based on the experiences and trust of our clients over that time. We value this reputation greatly and would never intentionally mislead our customers. For these reasons, we believe this review does not accurately reflect our company or the service provided, but rather your frustration regarding the refund requested after the tour, despite having received and enjoyed the services as booked. We take such accusations seriously, but cannot accept statements that are unfounded and do not reflect the reality of the service provided or the way we operate our business. Best regards, Marina Travel Team

via Viator

Perfect day at The Blue Lagoon

Our trip included transportation from the cruise ship terminal in Reykjavik to and from The Blue Lagoon. We had no issues and enjoyed our time in the Lagoon. We went early (left Reykjavik at 9:00 and was at the Blue Lagoon before 10:00). I would highly suggest that as it got more and more crowded. We were able to do the face masks and get our drinks before the long lines and crowds, so go early! The facilities at the Blue Lagoon are really nice. They provide everything you need, including bathing suit dryers so you aren’t schlepping soaking suits back. Great experience.

Response from the operator: Dear Theresa, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your Blue Lagoon experience and that you make the most of your visit. We truly appreciate your recommendation and hope to welcome you back to Iceland again in the future!

via Viator

Relaxing experience

The Blue Lagoon is an enjoyable experience. It is a LONG walk uphill from parking lot to entrance, wheelchairs are available at the luggage storage at the parking lot. Locker rooms can be quite crowded. All the staff were extremely helpful, and the lagoon is beautiful, warm, and relaxing. I loved the face mask experience and the blue lagoon seltzer is a refreshing drink. The ride to the location included a bus change after hotel pickup.

Response from the operator: Dear Guest, Thank you for sharing your experience! We’re delighted to hear you enjoyed the Blue Lagoon, and appreciate your kind words about the staff. We hope you had a wonderful time in Iceland. It was a pleasure having you with us!

via Tripadvisor

Wonderful Experience!

Going to the Blue Lagoon was a special experience! We booked this trip because our flight landed very early AM and we couldn't check into our hotel until the afternoon. We got dropped off and then picked back up for the ride to town and our hotel. It was fun getting all the mud masks and sipping a cocktail in the warm water while snow was falling from above. Highly recommend you check out the Blue Lagoon in Iceland, you'll love it! Oh, we also got the option with robes and towels which was an excellent choice. The changing areas and shower facilities were also very accommodating and offered lockers for your stuff.

Response from the operator: Dear Guest, Thank you for your wonderful feedback! We're delighted to hear that everything went smoothly and that you enjoyed your time at the Blue Lagoon. We hope to welcome you back to Iceland again soon!

via Viator