Big 5 Tour from Port Elizabeth

The biggest disappointment of our South African holiday!

This safari through Addo Elephant National Park, booked months earlier and discussed with the organizer in advance, was to be the highlight of our cruise. Only about a day before the start we were informed by the booking platform that Nama Tours had cancelled the tour. We did not receive a personal message. When asked by Jonathan, he wrote to us that the company had financial problems, but he would still try to do the tour anyway. He begged for patience, but we never heard from him again. Although we received our payment back from the booking platform, this of course does not compensate in any way for the lost experience and stress or even the communication costs to find a solution at night on the ocean. Therefore, we can currently be contacted before the provider "Nama Tours (pty) ltd" or "Nama Tours tours" in South Africa only warn.

Response from the operator: Hi I'm sorry to hear about this First you did not book via this platform We have a right to cancel a tour in advance as we did in order to give you a chance to book with someone else We try to find alternative company to take over from us but they were all more expensive then us

via Tripadvisor (translated)

The guide was overwhelmed with his task

The park was beautiful to look at. Animals allowed beautiful souvenir photos. The snacks and drinks listed in the program - misrepresentation. The guide has drinks and snacks for himself. Lions unfortunately not seen. But many other animals in the extensive park. Was thus still a pleasant tour

Response from the operator: Hi Vielen Dank für die Bewertung. Wir freuen uns zu hören, dass es angenehm war Können Sie bitte das Datum angeben, um zu sehen, warum es seitdem keine Snacks und Getränke mehr gab? Auf unseren Touren gibt es immer Getränke und Snacks

via Tripadvisor (translated)

Jonathon was fantastic...

Jonathon was fantastic and I would recommend him highly. He always answered my question promptly when I communicated with him before the trip. He was prompt on time waiting for us at the cruise ship dock. Before going into the park we stopped and got drinks and food for lunch and he picked up that tab. Once in the Addo park he never rushed us and has an eye for spotting the animals. We saw many Elephants, zebras, Kudu’s, a lion and warthogs. He had us back to the ship on time as promised by him! I can’t say enough nice things about Jonathon not knowing what to expect he was a 5 star!!

Response from the operator: Thank you very much I'm very happy to hear this our aim is to give you the most memorable experience

via Viator

Top tier

We highly recommend Namatours. Their customer service is second to none. The guided tour was outstanding, exceeding our expectations. We were completely impressed with their professionalism and care for us all. Thank you to Jonathan, our driver guide. We really appreciate your hard work and effort giving us insight about the animals and the conservation itself. May you go from strength to strength.

via Tripadvisor

Nama Tours 👌

Once again, many thanks for making such a trip possible. The organisation, the effectiveness, the planning and on top the driver you Jonathan were just perfect. We felt so comfortable although being so far and deep in the wild. Everything worked out in time and perfectly; the driver never had to look long for the animals as he knows where and at what time to go there. We felt very safe and were treated like royals or VIPs. The car was very clean, washed and the fresh water that was placed under our seats was very much appreciated from our side. We will definitely recommend your Nama Tours as well as you our driver to our friends who are also planning trips to Addo and surroundings. Once more, many thanks for all of the above mentioned but also for the gifts and the perfect service at the arrival point. Kind regards From a very happy April family.

via Tripadvisor