Best Island tour (dowtown, Beach, mayan Park & tastings)

Reyes was the best guide

Reyes was an excellent driver and guide. He made sure we learned history, saw beautiful landmarks, and took lots of pictures.

via Viator

Disappointing--Lunch not as advertised and wasted time

We took this tour in July 2026, and it was our first disappointing excursion booked through Viator. Our tour guide was very friendly, but I felt that the "tour" part was lacking because he provided little information along the way, unless we asked questions. Even then, it was hard to hear his answers as the van had no speaker system. Worse, though, was that our tour did not really follow the itinerary/description outlined on Viator. Here's what we did and how it differed from the advertised itinerary (pic included in case this itinerary changes in the future), including positives and negatives of each stop: * San Miguel de Cozumel: This was a nice relatively short stop at a small park where we took pictures and then visited a fruit stand. Definitely try the mango, coconut, and other fruit! It was fresh, delicious and very fairly priced. Wish we would have had more time to explore (and eat at) this stop. * Otoch Mayan Experience: Our next stop on the tour took up the majority of our day. To start, we were entertained with a Mayan cultural ceremony/dance that was moving and entertaining to watch. The dancers played music and did an excellent job. No complaints. Then we had a tequila tasting, which was also a very good experience. The person presenting and helping us taste the tequila was fun and friendly and we never felt pressured to buy anything that we didn't want. However, that is where this part of the tour started to go wrong and ruined the rest of our day. We should have moved on next to the honey and chocolate tasting but, for some reason, another group moved ahead of us so we had to sit around waiting: First for lunch and then to finally do the tasting, which was very short and certainly should not have held us up. Again here, the gal running it was friendly and didn't push sales too hard but there weren't that many samples and it felt like this part could have been better. My biggest complaint about this tour was the lunch provided, which we received at this location and was not what was described in the itinerary. After waiting around doing nothing for a half hour, when lunch was finally served, we were told there was only pork--no fish, chicken or vegetarian option as advertised in the listing. This was a big disappointment for my group, as half of us do not eat pork and I myself would have preferred the fish option. Also, we did not receive a tortilla making "lesson," but you could watch the older woman in a hut making the tortillas. * 45 min @ Playa Publica San Martin w/lunch: We did not stop at this beach club. To be fair, the driver asked but, due to the delay we experienced at Otoch, we were already running so far behind schedule that we didn't have time and the other people in our group voted for no stop. Lunch was advertised as being at this stop and maybe if it had been, we would have been given the advertised food options. * 1.5 hr @ Palm Beach: We did end up at a beach and were told we would have 40 minutes there, instead of the advertised 1.5 hour. Some in my group felt that this wasn't enough time, so they didn't even bother getting in the water. The service at this beach was friendly, though, offering drinks and food for sale, and the beach itself was small but adequate for a quick swim. It also had a blow up in the water for kids to jump on or off of. To summarize, mainly because of the wasted time and misrepresented lunch, I feel that this tour is misadvertised and we did not get what we paid for. I specifically chose this tour over others because it included lunch and the lunch we received was not what was promised. I am not sure why our plans went awry but, given that this might be my only visit to Cozumel, I was sorry to be disappointed at the end of the day.

via Viator

Great Tour

Friendly and knowledgeable tour guide.Very patient and understanding Will recommend to everyone that takes a tour in Cozumel.

Response from the operator: Dear guest, It is so encouraging to read such nice comments. Thank you for being so nice and easy going. We love to have guests like you around who enjoy and appreciate the beauty of our Island. We hope to see you back soon Sincerely Ivan Sanchez

via Viator

was unable to find the meeting place

I have written before....conformation #1737490499 Ref.# 1354405053 Date tour was to be done was Feb 17th. Cruise ship was Princess Regal. My husband and I could not find the meeting place. We had left the ship without our directions and I thought we were to meet at the 7-11 and to look for a tour guide in a red shirt. Went to 7-11 and no one was there. went back to the ship to get the paper work and the room steward already disposed of your trash..Went back to area and looked for about an hour for the tour company. Had two days in Cozumel and tried again the next day. I know we were at fault for not understanding the directions for the meeting place. Cruise director even tired to help us get in contact with you, When I wrote you about this after returning home, I was told the tour would be honored on our next trip to Cozumel. Our children have gifted us a cruise for our 50th wedding anniversary and will be in Cozumel on June 2nd. Is your kind offer still available? This was the only tour we wanted to do in Cozumel.

Response from the operator: Hello Cheryl, We send emails with detailed directions with a link tho see through google maps and a picture of the place to meet. We talked and offered you a free tour if you ever come back. Leaving a 2 star review after trying to help you and as you said it was your fault as we were waiting for you. Please contact me directly if you want to come back for your free tour. YOu can find my phone number on the previous conversations we had Sincerely Alejandra

via Tripadvisor

A great excursion! Loved...

A great excursion! Loved the historical stops, ruins, food and beach and tequila tasting!! Really enjoyed the couple, Tiffany & Gill from NY, our fellow tourists!

Response from the operator: Dear guest, It is so encouraging to read such nice comments. Thank you for being so nice and easy going. We love to have guests like you around who enjoy and appreciate the beauty of our Island. We hope to see you back soon Alejandra

via Viator