Beach Sunset Horseback Ride in Punta Cana

Had a mixup with the booking but they made it right!!!

Was supposed to do the excursion on the 29 on our 20th anniversary . The ticket says 4pm. So we wait at the lobby at 3:30. So as it gets close to 4pm nobody comes . I go thru the app to get in touch with the provider. He tells me that something happen and he didn’t have my booking. But he said he could do it tomorrow. We was a lil upset cause we wanted to do it to cap off a great day we had . But besides that the actually horseback ride and the people at the ranch were great!!! Well trained horses and easy to ride for beginners. All in all it was a great experience and well worth the money. Would definitely recommend maybe read the fine print and contact the provider yourself . That’s the only negative thing about 3rd party booking. But like I said the staff and the horses were great!!!

via Viator

It's an unforgettable experience and I will definitely be back soon

It's a really great experience, a very interesting excursion you can't miss. If you're going to book, don't hesitate because it really is a great experience.

via Tripadvisor

Beach sunset horseback ride Punta Cana

Driver never came. Customer service person said we had enough time and would be picked up at our hotel. We talked to her before 3 pm for the 4 pm ride.

Response from the operator: We’re very sorry to hear about your experience. According to our records, our customer service team confirmed before 3:00 PM that there was still enough time for your 4:00 PM pickup and that the driver would arrive at your inhotel. We sincerely apologize that the pickup did not happen as expected. This is not the level of service we strive to provide. Please contact us directly with your booking details so we can investigate what happened and work toward a fair resolution.

via Viator

Disorganized, Misleading, and Uncomfortable Experience

This was not a good introduction to the Dominican Republic. Unfortunately, it ended up being one of the most unorganized excursions I’ve ever been on. From the start, things felt off. We were essentially handed over to someone described as a worker’s friend who helped look after the horses, rather than a clear, professional guide. There was a significant language barrier, and while I tried to communicate in Spanish, we were never given a clear explanation of where we were going or how the trail worked. For most of the excursion, we wandered through what appeared to be a construction area and then an open field, unsure of what to expect. We stopped for what was called a “break” for the horses at a small market. While I understand and appreciate supporting local vendors, it felt less like a break and more like being positioned so we could be sold items. During this stop, I asked about the horses and was told they didn’t have names, which aligned with their overall unkempt appearance and added to my concern about their care. As we continued, another individual, also described as a friend of the worker, followed us and repeatedly insisted on taking photos. We declined multiple times, as we simply wanted to enjoy the ride, but he continued to follow us anyway. When we finally reached the beach, we only rode the horses for about three minutes before being asked to dismount for yet another “break.” We then sat in the sun for approximately 45 minutes, which ended up being the majority of the excursion. During this time, we were persistently pressured to purchase the unsolicited photos, which were low quality. The same individual continued to follow us around the beach, approaching us at different spots and repeatedly asking for payment. At one point, I asked our guide when we would be leaving, but he ignored me. His friend offered to translate only if we agreed to buy a photo. After speaking with the guide in Spanish, they laughed and made an offensive gesture that made the situation even more uncomfortable. We later learned that they are not actually permitted to ride horses on the beach, which explains why we were asked to get off almost immediately. This made the entire experience feel misleading, as the beach ride was a major reason we booked this excursion for my spouse's birthday. Overall, we spent far more time sitting and being pressured to spend money than actually riding horses. The experience felt disorganized, misleading, and at times uncomfortable. I left feeling disappointed and, honestly, uneasy. I would strongly recommend booking through a different excursion company.

Response from the operator: Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet expectations, especially as it was such a meaningful occasion for you and your partner. What you describe is not the level of service we aim to provide, and we take your comments very seriously. We sincerely apologize for the lack of organization, unclear communication, and any situation that made you feel uncomfortable during your excursion are particularly concerned about the issues you mentioned regarding the guide, the language barrier, and the presence of individuals not acting in a professional manner. This is not aligned with our standards, and we are currently reviewing this internally to ensure it does not happen again. Regarding the photo situation, we want to be clear that we do not tolerate any form of pressure or harassment toward our guests. Your experience in this regard is unacceptable, and it will be addressed with urgency. We also understand your disappointment concerning the limited riding time on the beach. Local regulations can affect certain activities, but this should always be clearly communicated in advance. We regret that this was not properly explained, which led to a misleading impression of the experience. Additionally, we appreciate you raising concerns about the horses' condition. Their care and well-being are extremely important to us, and we will be conducting a thorough review to ensure all standards are being met. We would truly appreciate the opportunity to follow up with you directly and make this right. Please contact us privately with your booking details so we can assist you further. Once again, we sincerely apologize for your experience and thank you for your valuable feedback.

via Tripadvisor

This is a great activity...

This is a great activity for kids or inexperienced riders. The horses know what to do on their own. It's a nice relaxing walk on the beach. If you want to do advanced riding than book the private ride.

Response from the operator: Thank you so much

via Viator