Beautiful Saona Island

The natural

The natural pool stop was definitely the highlight of the tour. The water was warm and shallow and everyone had a great time relaxing there

via Tripadvisor

If you're looking for a fun day in

If you're looking for a fun day in Punta Cana, this is the tour to book. Everything went smoothly and the team made sure everyone had a great time

via Tripadvisor

Nuestro traslado

Amazing experience from start to finish. The staff was super welcoming and the atmosphere on the boat was really fun. Great music and drinks too

via Tripadvisor

Viator contract’s “unforgettable tours” which you WANT to forget!

Words cannot even express how disappointing this excursion has been so far. First off, we were told to be ready at 7:30 We weren’t picked up until about 8:10 am Then the person who picked us up from our resort took us to a gas station to swap us to what seems to be an old children’s bus where two adults do not fit on the bench seating but are forced to because there’s no other option. From two people who have back problems and paid $90 US dollars each for an excursion that was painted to be a great experience with “everything” included it has not been up to par with other services I’ve booked with Viator. We were then taken to a souvenir shop instead of going to our excursion. I paid for a 6 hour experience and was told it would be a lot longer. Now I understand why. I wanted to be sure to make it back to our resort in time to shower get ready for our dinner reservations and that didn’t happen. Even who appears to be the guide (because he never introduced himself) just started driving away. Once we were close to the pit stop is when he said we can buy souvenirs at a stop and use the restroom for 10-15 min. I understand everyone wants to get paid with commissions and if we were at least comfortable in a nice air conditioned bus where our spines weren’t being compromised because of the seating area I would not complain. But if you could see photos to get an idea how uncomfortable this ride was you would be shocked. . We are in a tropical country where the AC is at a bare minimum. It was so hot in that bus and no one was offered any water. Never have I taken an excursion where all these unacceptable situations have happened. Not even if I paid $40. Nonetheless $90 that we both paid for this excursion. We are both highly disappointed with the quality of service you provided. I reached out to the point person of this excursion and he basically said that there’s no control over the vehicle that’s sent because we paid for a public excursion and not a private one. I’m sorry, but our bus was the worst one at that rest stop. Our legs and bottoms were out of the seating areas. The only people Comfortably sitting are those with a small Child next to them. I just can’t see myself ever spending $90 for something so uncomfortable. We are all sweating in here. So disappointed. Do NOT book this excursion unless you’re fine being uncomfortable for hours!

Response from the operator: Thank you for your feedback. We’re sorry to hear the transportation did not meet your expectations, as guest comfort is very important to us. We take comments like yours seriously and have shared your feedback with our transportation team to help improve the experience for future travelers. We appreciate you choosing Unforgettable Tours and hope to have the opportunity to provide you with a better experience in the future.

via Viator

Bad experience

Unfortunately, this experience did not meet our expectations. Our driver arrived approximately one hour late for pickup, and a significant portion of the day—around five hours—was spent waiting or transporting other guests between locations. The included refreshments were limited, and we did not receive any snacks. Alcoholic drink options appeared to be restricted to beer and local rum. One of the highlights we were looking forward to was seeing turtles at the natural park, but we were unable to spot any during our visit. By the time we arrived at Saona Island, much of the food had either gone cold or run out. Visitors should also be aware that there are a lot of insects on the island, so bringing insect repellent is highly recommended. Food and snacks available for purchase were quite expensive—for example, a family-sized bag of Lays crisps was being sold for USD $10. We found there was very little to do on the island itself, and guests were encouraged to remain within their designated area. The return speedboat journey to Bayahíbe was also uncomfortable, as I was completely drenched by the spray during the ride. Overall, the excursion involved a lot of waiting and travel time relative to the time spent enjoying the excursion. As a result we missed out on activities and food back at the all inclusive resort.

Response from the operator: Thank you for your feedback. We sincerely apologize for the transportation delay caused by an unexpected vehicle breakdown. While getting wet during the speedboat ride is a normal part of this type of excursion due to sea conditions, we understand it may not be for everyone. We appreciate your comments and are always working to improve our guests’ experience.

via Viator