Basic Diver course for beginners with 1 dive in the Ocean

Amazing experience

Roberta is an amazing, professional, extremely patient instructor! She was teaching the basics of scuba diving to my teenage daughter and made it an unforgetable experience for her!

Response from the operator: Thank you so much for this glowing feedback. We look forward to diving again together next time with Alexa

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Serious safety issue during my Discovery Dive — and disappointing response afterward

My mother and partner had a wonderful snorkelling experience with a kind and professional instructor, so I know GooDiving can offer good care. But what happened during my own Discovery Dive on 19 November was not a small issue — it was frightening, and in my view, dangerously unsafe for a beginner. Halfway through the dive, I suddenly felt extremely sick and on the verge of vomiting underwater. I used the thumb-up ascent signal — the universal diver distress signal — again and again. For a beginner, this signal means one thing: I need to go up now. But nothing happened. The instructor looked at my air gauge, signalled “OK,” and continued the dive. When I involuntarily rose a little because I felt sick, she even pulled me back down. At this point, I could barely move without feeling like I would vomit. And then something I never expected happened: the instructor swam away with the other diver, leaving me completely alone underwater while I was in distress and unable to swim properly. To anyone who has never dived: If you vomit underwater and cannot ascend, you can choke — because divers must breathe through their mouths at all times. This is why instructors must never ignore an ascent signal, and must never leave a sick beginner alone. I eventually surfaced on my own, because I was very sick. The instructor, instead of offering support, she chose to raised her voice at me at the surface for not staying under the water. I vomited twice after leaving the water. What made this worse was the response afterward. When I raised my concerns later, the instructor publicly suggested I misunderstood signals that I was not taught, and I created confusion. Instead of acknowledging what happened, the blame was shifted onto me, a beginner who signalled distress multiple times. For me, this was a deeply frightening experience. For any beginner, it could have been far worse. I have reported this incident to SSI (the authority) because this was not a misunderstanding — it was a serious breakdown of fundamental safety procedures. My family’s good snorkelling experience shows that the shop is capable of excellent care, but what happened during my dive should never happen to any beginner under any circumstances.

Response from the operator: Dear Yu Cao, Thank you very much for taking the time to share your feedback with us. I would like to clarify a few important points regarding your dive, as our instructor’s main priority at all times was your safety. Throughout the experience, she showed great patience, especially considering that you required additional assistance due to difficulties in coordinating your movements underwater. She remained fully focused on ensuring that you were comfortable and safe during every step of the activity. The misunderstanding underwater occurred because the “out of air” hand signal was used incorrectly, which naturally required the instructor to immediately verify the situation, as she did, before taking action. Furthermore, you were not brought to the surface at the exact moment you indicated because the sea state in that specific area was too rough to guarantee your safety during an immediate ascent. The instructor therefore made the safest decision based on the conditions and her professional judgment. Once at the surface, it was essential for you to follow the instructor’s directions as also written in the paper you sign before to start the experience. Because you were not responding to her instructions, she unfortunately had to raise her voice to ensure you could hear her clearly and exit the water safely and without incident. We are grateful for your feedback, and we also want to highlight that you personally thanked the instructor several times at the end of the dive, acknowledging her patience, dedication, and that you fully understood the situation once everything was explained. As the instructor already suggested, and considering how easily you experienced seasickness, we strongly recommend taking a preventive seasickness medication before your next ocean activity. This usually makes the experience far more comfortable and enjoyable. Thank you again for reaching out. Your safety and satisfaction are extremely important to us, and we hope to welcome you back to GooDiving Tenerife for a smoother and more enjoyable adventure in the future. Warm regards

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Don’t miss out. One of the best activities on the island.

A brilliant experience for the first time diving. Roberta and Sven are such welcoming people who are clearly so knowledgeable in their field. I’d recommend this activity to anyone staying in Tenerife. The marine life you see while diving is amazing, you are trained in an extensive after demonstration so you know what you are doing and once again Roberta and Sven are the best instructors you could ask for. Thanks for having us!! Sean

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Great new experience

We had a great experience, super friendly staff who explained everything well. My 15 year old didn’t like the sensation of breathing under water so didn’t do the sea dive but that was not a problem

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Amazing experience

I could not recommend Andrea enough for a dive at any skill level. We were all first time divers and had an amazing experience, made super fun and friendly by Andrea. We will definitely be returning when in Tenerife again.

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