Balloon adventure: transfer+breakfast in the cave+guided pyramids

21 peoples in balloon, even no space to take photo, 0 star.

All of other balloons carried 4-6 people, our balloon carried 20 people excluding the pilot. Each section of the balloon had 5 people, it was extremely crowded and difficult to take photos, and even though we bought the drone package, the videos turned out badly because it was so crowded.

Response from the operator: Thank you for sharing your experience. We're sorry to hear that the flight wasn't what you expected in terms of comfort and space for taking photos. We fully understand how this may affect the experience. We'd like to point out that the capacity of each balloon is not determined by a fixed number of people, but rather by the total weight, for safety reasons. Occasionally, this may result in balloons with more passengers, always within safe limits. We appreciate your feedback regarding space and visibility, especially in relation to the drone package. We will take it into account to continue improving and provide a more comfortable experience for all our passengers.

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The food got me sick

My fiancé and I went to Mexico and purchased the entire experience, including the breakfast buffet. The fly experience was great, but the food made us very sick. The health conditions at the breakfast buffet were not good. They placed a plastic liner between the chafer's tray and the food so the heat of the sternos reacted with the plastic, contaminating the food. I contacted them to let them know about this experience. They contacted me and offered to cover the medical bill or compensate the cost of the video and photo package. I agreed, and they did not contact me again after all. I hope they will take my bad experience and fix all the issues I commented on for future visitors!

Response from the operator: We are sorry to hear about your experience. It is unfortunate that the quality and safety of the food was not up to standard and that your subsequent communication did not result in a resolution. We will take your feedback to improve the service for future guests. Thank you for sharing your experience.

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no recomiendo esta experiencia / I do not recommend this experience.

Quiero expresar mi insatisfacción con la experiencia del 1 de enero con Sky Balloons. Reservamos tres entradas para un paseo en globo, pero mi mamá, de 67 años, se enfermó y no pudo asistir. A pesar de avisar en la madrugada, nos cobraron las tres entradas. El servicio al cliente fue deficiente. La última persona que nos llamó al teléfono +525580972716 fue grosera y se justificó con mentiras, sin ofrecernos ninguna solución. Aunque entendemos que hubo cambios logísticos, notamos que en todas las canastas iban cuatro personas, por lo que no vemos cómo hubieran acomodado a una más. Además, en el carro que nos recogió tras el aterrizaje, tuvimos que ajustarnos e irnos con el capitan y los chicos de logistica, y no entiendo cómo hubieran incluido a mi mamá. Lo más frustrante fue que, después del globo, una persona ocupó el lugar tanto en el bus, como en el resto del tour (entrada a las piramides), lo que prueba que no incurrieron en costos adicionales significativos. Esto es inaceptable y una gran decepción. No recomendaría esta experiencia a nadie. I want to express my deep dissatisfaction with the experience on January 1st with Sky Balloons. We booked three tickets for a hot air balloon ride, but my mother, who is 67 years old, fell ill and could not attend. Despite notifying them early in the morning, we were charged for all three tickets. The customer service was inadequate. The last person who called us at the phone number +525580972716 was rude and justified themselves with lies, offering us no solutions. While we understand that there were logistical changes, we noticed that all the baskets accommodated four people, so we don’t see how they would have fitted one more. Additionally, in the vehicle that picked us up after landing, we had to squeeze in, and I don’t understand how they would have included my mother. The most frustrating part was that, after the balloon ride, one person took up the spot both on the bus and for the rest of the tour (entrance to the pyramids), which proves that they did not incur any significant additional costs. This is unacceptable and a huge disappointment. I would not recommend this experience to anyone.

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Good Tour

Took this tour today and had a good time. First time in a hot air balloon. Breakfast was good along with tour and access to the pyramids.

Response from the operator: Thank you for your feedback. We're thrilled to hear that you had a great time on your first hot air balloon experience. It's wonderful that you enjoyed the breakfast and the tour of the pyramids. We hope to see you again for more adventures.

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A Truly Mexican Experience

It started off as a very cool experience, but then the pilot and drivers completely abandoned their jobs to seduce a young girl wearing a skirt. The pilot, Oscar, had her sit on the propane tanks (safety hazard) so that he could take pictures of her on his personal phone, and she kept flashing everybody her bright green underwear (there were children present). The last 20 minutes of the ride were just her own personal photo shoot and you could feel the sexual tension between them. And then, to top it off, she ended up joining our van with some other girl that wasn't originally a part of our group, and they reclined their seats so far back that the row behind them almost couldn't sit there (the row behind them was comprised of very skinny men just fyi). On the drive back to the hotel, the driver was literally inviting them out to eat after the tour. Also, the restaurant that they have you eat at, El Cielo, isn't that good to begin with.

via Tripadvisor