Aurora Guarantee: Ultimate Northern Lights Experience

Dreamlike experience

We booked directly in the store in Rovaniemi. The advice was great, on bad days, no tour was offered at all and preferred to refer to the following day. Our guide was RICARDO, he was super committed and went to great lengths to make sure we found Northern Lights. We drove to many different spots and got beautiful photos and were able to take them ourselves. The expensive price was worth every cent. It will always remain a special memory. Thanks Ricardo !!!!

via Tripadvisor (translated)

Dreamlike Northern Lights evening

Great organized tour, our guide Ricardo was well prepared and showed us two wonderful spots where we could see the Northern Lights. In addition, he took excellent photos and answered all the questions asked. We felt in very good hands

via Tripadvisor (translated)

Choose Nordic Unique Travel, they are the most

Juan and Ricardo are 10/10. They did everything they could to make us achieve the goal of seeing the Northern Lights. Eternally grateful for the good vibe and patience. Definitely the best! Extra fact: they took some amazing pictures!

via Tripadvisor (translated)

very interesting and fun, with various activities to do in company

a truly fantastic experience, our guides super helpful and kind, always ready to meet our requests with education and patience, especially Valter Prifti who was very welcoming immediately with us

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Northern Lights Guaranteed?... What a con!

None of the tour companies should be able to use the word 'guaranteed' unless they actually mean it. This tour operator offers a free return trip to see the northern lights if the first night is unsuccessful. However, the operator states that if their photographer's camera picks up the northern lights in a photo, then that is considered successful. The problem is, the camera picks up a whole lot more than the human eye. So after about 4 hours travelling and seeing nothing we landed at a spot that had a small hint of green in one part of the sky behind a hill.... this was considered enough to be a successful viewing of the northern lights as their camera showed a whole lot more so the free return trip was therefore no longer valid. My view of the lights as the tourist should count, not a camera.... Vastly underwhelming and completely misleading. If you put photos to advertise the tour showing the aurora flashing all over the sky, then this should be the standard, there or thereabouts. As it was, the tiniest hint of green (I have seen more colour in the sky in my hometown in England) was considered just as valid as a grand aurora. Of course it's not their fault that the aurora didn't come out but it's a complete rip off to say 'guaranteed northern lights' when you barely see anything and then are deprived of the second opportunity which was promised. I think these companies only get good reviews on here because the people are happy about seeing the aurora when it happens and don't see the fact the operators are not really all that great, not this one anyway....

Response from the operator: Dear traveller, Thank you for your feedback. Unfortunately, we have not been able to locate your booking in our system. Could you please provide more details (booking name, date of the tour, or reservation number) so we can investigate this further? Regarding the northern lights guarantee, we understand that aurora visibility can be experienced differently by each guest. However, to ensure fairness and consistency for all participants, we rely on an objective criterion in these cases, which is photographic confirmation from our guide’s camera. This policy, including how a successful sighting is determined, is clearly stated in the tour description on our website as well as in the terms and conditions shared prior to booking and again before the tour departure. We appreciate your understanding and look forward to receiving your booking details so we can review your case more thoroughly.

via Tripadvisor