Amsterdam Light Festival: Canal Cruise + Bite & Unlimited Drinks

Excellent

Veronica, Anna and Omri made the night extra special! It was absolutely incredible - the hostesses were knowledgeable, kind and warm! The story of the theme LEGACY and the meaningful, powerful art work were such a highlight that added to our trip. Thank you - truly a memorable experience

via Tripadvisor

Not a Light Festival Tour if you can't see the Lights!

I was incredibly disappointed in this tour, it was a waste of time and money. We were packed onto a long saloon boat with close to 60 people when I specifically chose the tour that said "luxury" for a more intimate experience and the website said it would be around 30-40 max. While we were waiting in line for our time slot, we overhead the staff talking about how they were cancelling boats and not all would be going out at and after our time slot 21:30, rather they were combining everyone on to less boats. This made the seating and ride incredibly uncomfortable and hot, as we were cramped in and all of the plastic coverings and windows were closed, despite it being a nice winter night and it said to dress warm so I was bundled up. When we got on the boat, we were asked to walk to the back of the long saloon boat, the biggest one I saw on the water, which had a plastic covering over the sides instead of clear glass, like the front had. The plastic did not lift up, so the view of the light show was foggy and completely unseeable. At one point I even tried to unzip part of the plastic so that I could get some air and take a photo of some of the lights. The "snacks" they provided, which on the site showed a picture of a nice laid out charcuterie board, was a small plastic container with some Chexmix. It also said that it would be a 75 minute tour and it was exactly 60 minutes from when we got loaded onto the boat to when I got off. There was no stopping or slowing down to let us even try to get a glimpse of the lights. Complete waste of money and time. Find a better tour that has more transparency in how they operate, what the "snacks" will be, and how many people will be on. I will not be booking a tour through this company again.

Response from the operator: Dear guest, Thank you for sharing your experience. We are deeply sorry that your tour did not meet expectations and left you disappointed. Your feedback is invaluable, and we sincerely apologize for the overcrowding, lack of communication, and the discrepancies between what was advertised and what you experienced. We regret that the plastic coverings obstructed your view of the light show, the snacks did not match the description, and the tour duration was shorter than promised. This was not the luxury, intimate experience we strive to deliver, and we understand your frustration. We would like to make this right for you. Could you please email us at info@amsterdamboat experience.com so we can discuss a solution? Your feedback will help us address these issues and improve for future guests. Thank you again for bringing this to our attention, and we hope to restore your trust in us. Kind regards, Jessie - Front Office Management

via Tripadvisor

Tour not cancelled despite rainy weather

The weather conditions were clearly not suitable for the event, hours before the time of the event, yet it was not cancelled. The plastic windows on the boat were completely fogged up for the entire duration of the canal cruise, so you could not see the light installations at all!

Response from the operator: Dear Georgina, Thank you for your review. We are very sorry to hear that your recent cruise with us did not meet your expectations. We sincerely apologize that operating the tour despite the weather had such an impact on your experience. We understand that it is crucial to have good visibility to fully enjoy the tour and truly regret that this was not possible for you. Thank you for bringing this matter to our attention. Your feedback is invaluable as it will help us to improve our services. If there is anything else you wish to discuss or bring to our attention, please feel free to reach out to us directly. Once again, we are very sorry for the inconvenience we have caused and hope to have the opportunity to welcome you on board with us again, under better conditions. Warm regards, Jessie Front Office Management

via Viator

Adam by boat, lying in the sun with drinks and funny stories

It was a great experience to see Adam by boat. Lying in the sun on one of the amazing boots of flagships. The service of Lotte was great, nice drinks for a good price. The captain Jan told us funny stories about Adam, we had a good laugh. Definitely a recommendation and very nice experience! I think also great for families to see Adam without the rush on the streets!

via Tripadvisor

Amazing z totally worth it

ABSOLUTELY AMAZING SO GLAD, such a relaxing trip, amazing cocktails, intelligence, and lovely lads xxx

via Tripadvisor