Alberobello Self-Guided Tour Departing from Bari by GT Bus

They abandoned us in Alberobello and left

Absolute disaster – avoid this agency at all costs! This was the worst travel experience I have ever had. We paid €50 for two people to go from Bari to Alberobello. For the return trip, we were told to be at the meeting point at 18:15. To be safe, we arrived at 18:05, but the bus was already gone. We even called the office at 18:12 to ask where the bus was, and they shamelessly lied, claiming it left at 18:15 and that they knew two people were missing. Our call logs prove we were there before the scheduled time, yet they abandoned us anyway. Instead of helping, they tell us go to another location, wait an hour, and forced us to pay for new tickets! This second bus wasn't even direct. Because of their incompetence, we missed our connecting train to another city and arrived at our destination late at night, exhausted and having spent a lot of extra money. They showed zero professionalism and didn't even offer an apology. Unreliable and dishonest – stay away

via Tripadvisor

We just want tickets for 5euro and we been forced to buy tour for 75 without knowing the price in advance. DO NOT USE!!!

We went to bus station and our mistake was we ask for tickets in Apulia tour stand instead of regular bus tickets office - next stand. Apulia tour staff told us right away the bus is full and the next bus is full also, it just sold out, but they can squeeze us in leaving bus, but you have to hurry, and pay in cash. They charge us 75 euro for the tour we never ask for. They just make the atmosphere like - this is your “last” chance to go to alberobello - bus is waiting for you. We stop it for you, and it is true, they stop leaving bus. When I pay I was quite surprised how expensive bus tickets are and ask twice if the price is right. They send us to bus without any physical tickets or paper. When I refuse leave without return ticket, i find out they sold us a tour, we have 4 hours and some museum tickets that costs 3euro on site. So total cost per person is about 13 euro and we paid 75 for 3peron only because we ask wrong person in right office and they catch opportunity how to to scame tourists. Definitely not for the first time.

via Tripadvisor

Bad experience

Too expensive for what is included. The worker did not offer us the opportunity to reimburse the tickets that simply for the outward journey and the museum already cost too much. He tricked us and then the staff was very rude.

Response from the operator: Gentile cliente, ci dispiace leggere che la sua esperienza non abbia soddisfatto le aspettative. Tuttavia, desideriamo precisare che il servizio prenotato è un tour self-guided con trasporto GT da Bari ad Alberobello, come chiaramente indicato nella descrizione dell’attività. Il prezzo include il trasporto andata e ritorno, il posto garantito a bordo, assistenza e materiale informativo dedicato al tour. Gli ingressi ai musei e alle attrazioni non sono inclusi nel pacchetto prenotato. Nonostante ciò, durante la giornata è stato comunque offerto supporto anche per la visita al museo, pur non essendo un servizio previsto nell’opzione acquistata. Prima della prenotazione, tutti i dettagli relativi ai servizi inclusi ed esclusi sono indicati nella pagina del prodotto, per permettere a ogni cliente di scegliere consapevolmente l’esperienza più adatta alle proprie esigenze.

via Tripadvisor (translated)

Alberobello - short trip

We chose this excursion offer because it was actually only a transport to the Alberobello and back to Bari and took only about 6 hours with a ride, so not strenuous. We could visit everything alone, had about 3 hours free time. That was perfect for us. Bus was on time.

via Tripadvisor (translated)

While an audio tour works...

While an audio tour works well in museums and similar venues, I don’t think it worked here. The multitude of shops, cafes and conversations with the locals draw your attention away from a structured tour. Better to read the history before arriving and just enjoy the many features of Alberobello while strolling its inviting streets. Also: this was billed as a half day tour. We received notice the day before of a time change. So, we left the bus station at 9:45 and returned at 4. That occupied the mayor the day leaving little time left to enjoy other sites in Bari.

via Viator