3 Days Winter South Coast & Golden Circle with Blue Ice Cave

NOT a small group tour.

I rarely write negative reviews, but my experience with this company was so disappointing that I feel compelled to share it. We booked this tour specifically because it was advertised as a “small group” experience. My wife and I requested a hotel pickup, but were instructed to meet at a nearby bus stop — a 5–10 minute walk away. We had deliberately chosen a hotel outside the downtown exclusion zone expecting convenient pickup, as most other companies provide. Instead, we found ourselves dragging our luggage down an icy road in the dark to reach the stop for a 9:00 a.m. departure. We arrived 10 minutes early and waited nearly an hour in freezing conditions. I called the office during business hours with no answer. I also sent an email, messaged David (the company’s contact) directly on his official WhatsApp number, and contacted our original travel agent — none of our attempts at communication were acknowledged. Even our travel agent later confirmed they received no response to their own messages. After watching passengers from every other company get picked up, our driver finally arrived — just as we were getting ready to leave, assuming no pickup was coming. We were curtly told that they had “45 minutes” to complete the entire pickup route and that we were simply the last guests to be collected. The issues continued once we boarded. Despite the “small group” marketing, we were packed into a Sprinter van with 19 passengers. As the last to be picked up, the only remaining seats were a single aisle seat in the middle of the van and one spot in the center of the rear row of four. No attempt was made to seat my wife and me together for what was supposed to be a three-day trip. Only after I insisted following the first couple of stops was the seating rearranged. To make matters worse, several guests did not speak English. Because of the lack of communication with the Chinese guests, we were routinely left waiting well beyond the designated pickup times for them to arrive. These repeated delays caused us to miss valuable time at subsequent sites and stops. Additionally, a number of them repeatedly crossed barriers in the nature preserves, trampling pristine grasses and plants, in order to get the best Instagram shots. Whatever serenity might have been possible at the stops was completely ruined by the noise and disregard for the rules. This was, without question, the most poorly organized and disappointing group tour we have ever experienced. I would strongly advise others to look elsewhere.

via Tripadvisor

Recommended!

Great tour, guide (Agnes) and group=) Thank you

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Amazing trip and guide

We did a 3-day 2-night tour in Iceland. It was seriously amazing! Every single day we were blown away by the insane scenery. Our guide Erlin was super friendly and awesome. He helped us out whenever we were stuck and even took us to some really good restaurants. Thanks to him, it became a trip we’ll never forget. It was worth way more than what we paid!! Thank you so much! 😊

Response from the operator: Thank you so much for your review of our tour with our guide Erlingur. We are so happy to hear of your experience, this is exactly how we want our tour conducted. We will share your review with him

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Fun time in Iceland!

We had a good time going around all the things on the tour. Elli was a great guide and it was a fun experience with the others here. We were around 17 in total and it did not feel cramped. The weather was windy and cold but wearing the right layers definitely helps a lot! 3 days was a good enough time to visit all places without having to rush much!

via Tripadvisor

10/10 Experience

Our guide Eeli was the greatest. He took us to all the best spots and was very accommodating for bathroom stops and creating a custom experience for us. We found the itinerary to be perfect for the short time we had here. Eeli was highly knowledgeable about the area and was able to provide us with resources and recommendations for after we departed from the tour. The hotel we stayed at in Vik was simple and clean, which is exactly what we needed. The lunch stops and dinner options were also good. I highly recommend traveling with this company. They are reliable and offer a more personable experience compared to some of the larger companies.

Response from the operator: Thank you so much for the detailed, nice review. We thank you for joining us and trusting us with your tour.

via Tripadvisor