3 Days Morocco Desert Marzouga Tour from Marrakech To Fès

Tomem muito cuidado com essa empresa!! Eles cancelam encima da hora com desculpa de mal tempo apenas pq não conseguiram

Be very careful with Marrakech City Travel. I booked the 3-day, 2-night desert tour from Marrakech to Fes one month in advance. Because this tour involves traveling between cities, I had already arranged hotels and flights in Fes based on the scheduled arrival date. One day before departure (which was scheduled for 7:00 AM), I sent them a message to confirm that everything was on track. They confirmed that it was. At around 11:00 PM that same night — just hours before the tour — I received a simple message saying the tour was canceled due to “weather conditions.” There was no phone call, no proper explanation, just a short message sent late at night. Fortunately, I was still awake and saw it. Otherwise, I would have woken up at 6:00 AM with no tour, no hotel booked for that night, and no immediate alternative. The issue is not just the cancellation itself, but the timing and lack of responsibility. I no longer had accommodation in Marrakech for an extra night, and I already had confirmed hotels and flights in Fes based on the original plan. Rebooking another tour at that hour was extremely difficult, since most alternatives depart early in the morning and require advance coordination regarding meeting points and logistics. Luckily, I managed to secure another tour last minute with a different agency. This alone contradicts the explanation given. The following day, everything operated normally. Multiple tour groups were on the road. There were no dangerous weather conditions, no road closures, and no unusual circumstances. I even confirmed with others that no routes were blocked. Based on the sequence of events, my impression is that they likely did not have enough participants and waited until the last minute hoping to fill the group. When that did not happen, they canceled and justified it as a weather issue. Of course, this is my interpretation, but the facts strongly suggest it. Yes, the platform allows cancellation with a refund. However, a refund does not compensate for the additional costs, logistical disruption, and stress caused by canceling a multi-day intercity tour just hours before departure. If the issue had been communicated earlier — even the morning before — it would have allowed time to reorganize responsibly. They will likely respond by saying they prioritize safety. However, the reality is that all other certified tour companies operated normally that day. This was a serious lack of respect for the traveler’s planning and time. I strongly recommend thinking carefully before booking with them.

Response from the operator: Dear Traveler, The tour was canceled for safety reasons due to flooding and road closures. We informed you the day before, and your full refund was processed. We understand the disappointment when plans change, but this situation was beyond our control. Our priority is always traveler safety. Thank you for your understanding.

via Tripadvisor

Disorganised! They wasted our time and money

Can’t recommend this tour! If you want to ride camels then just get to Merzouga somehow and book a camel ride, but don’t do a tour with any of the companies, it’s a rip off. The best thing about this tour was the camel ride in the Sahara. The worst thing was that it was so disorganised, the days were extremely long, there was no information or communication, we paid a lot of money, and we arrived late in the desert and had to ride camels in the dark. We arrived late because the drivers and guides take you to sites for far too long and pressure you into buying things from the locals, so it’s kind of facilitating the scams in a way. Three girls on our bus of about 15 got very sick as well, which was because the driving was crazy and the food may not have been safe. The food at the restaurants is often covered with flies and you should avoid the meat, just stick with vegetarian tagines or couscous. All of us really just wanted to ride camels and see the Sahara, but because the other sites took way too long we got to the desert in the dark and then arrived at our camp 1.5 hours after schedule. It was so disappointing and we were so sad and frustrated by this. We flew 24 hours from Australia and feel very ripped off. We were promised sand boarding as well, but that never happened and wouldn’t have been possible in the dark anyway. If we had arrived on schedule then this review would have been a lot more positive, but it was just such a let down. The hotels you stay in are very questionable and for some reason the tour company drops the entire bus load off at all different hotels, so we didn’t stay with the rest of our group, it was bizarre and again we were not given any information as to why. Our driver on day one didn’t really introduce himself to the group and really only spent time with two Italian girls who were very inconsiderate of everyone else, constantly blasting their loud music even after several people had asked them to turn it down. Our driver on the second day was a different person and he was amazing, he was so kind and helpful, and he really took care of us. He showed us monkeys and dropped us at our hotel.

via Tripadvisor

Satisfied

Friendly People (driver and guides), good first experience for EU traveler. Had to wait sometimes but it is managable. Would recommend when you have some days to travel the local stops and beatifull places

Response from the operator: Thank you so much for your kind review! We’re delighted you enjoyed your experience with Marrakech City Travel. Your feedback means a lot to our team and motivates us to keep providing the best service. We look forward to welcoming you again on another adventure in Morocco!

via Tripadvisor

Fine for the money— but not great

Male, 30s, solo traveller. Overall, I wouldn’t say the tour was well organized and slightly janky. Don’t bother with the luxury pack— the drivers don’t know who has which pack. That was a waste of money. That aside, for 60$ a day, this is pretty good value. That being said, the actual trip was less a tour of Morocco, than a series of pit stops where you are expected to give people money. The kicker was getting off the camels are being forced to awkwardly wait for the guide to unwrap the truck stop tchotchkes and wait for us to buy them. You are constantly accosted by beggars and sellers by the side of the road. Be prepared: some are aggressive and do not take no for an answer. The organisation was not great. As a solo traveller— being paired with couples, tour groups and families was not ideal. Especially when there were other solo travellers on the trip! There was also very little communication. They say that this is a 15 ish person tour but in reality it is 150 people split across 10 small vans. I can’t really tell you what the logic is for the passengers on the vans— it didn’t seem to be linguistically based. The quality of the rooms they got us was decent. Though, I paid 10€ for an upgrade to a room with air conditioning. The beds across Morocco seem to be equally stiff as rocks. The cars were terrible. Very uncomfortable, cramped— the seats are often broken and I assume the shocks are shot…the seatbelts do not work nor the air conditioning. If you get car sick, or have back/neck pain I would strongly advise not going (or stock up On painkillers) The food quality varies: the tourist oriented truck stops seem to have good quality food— but the restaurants in the desert gave my whole tour food poisoning…twice. The drivers are just drivers— not guides. They are professional…ish— and they do not give clear explanations of the itinerary. I would bring a printed copy of the events and ask them to point out what is happening. Do not expect strong English. The experience varies: my first driver was quite religious— which meant we all had to listen to prayer whilst we were driving— which bothered some passengers, but I think elevated the experience. What was odd was that he listened exclusively to loud reggaeton when he wasn’t praying. He also appeared to pick up a friend at the Berber village who slept next to me for the rest of the drive. The experiences varied: the hi-lights for me were some of the smaller experiences. Good experiences: 1. Monkeys on day three. I bought some grapes at a stop and the macaques went ape for them. I was the only one who managed to get one to hop on my shoulder. This was excellent but tooooo short. 2. The gorge. This is spectacular. It was nice to walk along the water. Likewise our stay in the gorges was very nice and a quiet moment to breath on an otherwise restless trip. 3. The Berber village is stunning. It’s clear why it is a filming location. Bring water. Bring a hat. Also note you do not have to eat at the restaurant— they kinda heard us over there but it’s not mandatory. Not great: 1. The tents at Margouza— the most uncomfortable I’ve ever been. The tents obviously do not filter out noise and people party well into the night. 2. The camel rides are only 30 minutes and it’s basically a pony ride through the first 500m of the desert. So yah… good but not great. For 50$ a day— decent quality — but a bit janky overall.

via Viator

Love Morocco.

Amazing! So much more than I expected. It is a beautiful, rugged country and the people I met were very friendly and helpful.

Response from the operator: Thank you very much for your feedback. We are very grateful and delighted that you enjoyed your trip and stay with our agency, MARRAKECHCITYTRAVEL. Thank you again and we look forward to seeing you again soon in Morocco for another adventure-filled trip. Manager, Marrakech City Travel

via Tripadvisor