Watercity Waterpark Excursion Heraklion in Chania, Greece
Chania, Greece

Watercity Waterpark Excursion Heraklion

Outty Ranking 57 3.8 · 66 traveler reviews24 hoursFrom $49
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Outty Ranking

57/100

Worth a Look. Our proprietary evaluation. How we score

Traveler rating

3.8/5

Based on 66 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.

Quick answer

Is Watercity Waterpark Excursion Heraklion worth booking?

Watercity Waterpark Excursion Heraklion is a 24-hour experience in Chania, Greece, from $49 per person. It scores 57 out of 100 on the Outty Ranking, which we label “Worth a Look”, based on a 3.8/5 rating across 66 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing.

Outty Ranking
57 / 100
Rating
3.8/5 (66)
Duration
24 hours
From
$49 per person

Watercity provides people of all ages with the chance to enjoy their holidays, explore the beautiful park, relax by the pools, spend hours and hours on our exciting and thrilling games and rides, enjoy the sunshine, have a snack or a drink in our many restaurants and bars and shop for souvenirs for their loved ones. Our main aim is to make your day as pleasurable as possible! This is the best amusement park on the island, don’t miss it!

What you get

    About this experience

    Watercity provides people of all ages with the chance to enjoy their holidays, explore the beautiful park, relax by the pools, spend hours and hours on our exciting and thrilling games and rides, enjoy the sunshine, have a snack or a drink in our many restaurants and bars and shop for souvenirs for their loved ones. Our main aim is to make your day as pleasurable as possible! This is the best amusement park on the island, don’t miss it!

    What's included

    Included

    • On-board WiFi
    • On-board restrooms

    Not included

    • Food and drinks

    What you'll see and do

    1. Watercity Waterpark Themed Park

      A humid, aquatic world unfold in front of you ... It is the unique WaterCity. The most entertainer and wild aquatic park in Europe, which offers pure amusement, with 34 water games of adrenaline, that will make you gasp incredibly. At Watercity the safety of our visitors is of utmost importance. For that reason we have fully trained lifeguards and staff. The park operates according to all international rules and specifications for the safety of its visitors. The park includes: 1. Wave Pool 2. Tarzan's Game 3. Children's Pool 4. Children's Pool 5. Jacuzzi, Whirlpool 6. Children's Slides 7. Wave Bar 8. Coffee Place 9. Hydro Tubes & Free Fall 10. Body Slide Cyclone The Park is open from 10:00am.

    Where it starts and ends

    Meeting point

    Watercity Waterpark Themed Park

    Anopolis, Greece

    Hotel pickup

    Pickup is available for selected locations. Pickup begins about 10 minutes before departure.

    Ends at

    Watercity Waterpark Themed Park · Anopolis, Greece

    Before you book

    Cancellation
    For a full refund, cancel at least 24 hours before the scheduled departure time.
    Languages
    de, en, it, fr
    Ticket
    Mobile Only
    Runs on
    Every day
    Group size
    Up to 15 travelers per booking
    Operated by
    Watercity

    Know before you go

    • Wheelchair accessible
    • Infants and small children can ride in a pram or stroller
    • Service animals allowed
    • Public transportation options are available nearby
    • Infants are required to sit on an adult’s lap
    • Transportation options are wheelchair accessible
    • All areas and surfaces are wheelchair accessible
    • Not recommended for travelers with poor cardiovascular health
    • Suitable for all physical fitness levels
    • No pets allowed.
    • Suitable swimwear is recommended for all the rides, e.g. no zips, no thick material, no ripped clothing.
    • There is a Mini Market from where you can get whatever you may be missing (swimwear, towel, flip flops etc)
    • You may get snacks and drinks from our Bars.
    • You are not permitted to bring alcohol or glass bottles to the park.
    • Parents with babies are requested to have the essential plastic equipment needed.
    • We kindly request that you follow the safety rules of the park throughout your stay. Running and diving are not allowed in all areas.
    • For hygiene reason children who wear nappies should use waterproof ones.
    • Back - neck or bone injury
    • High blood pressure
    • Recent surgury or illness

    Photos

    WaterCity Waterpark, Watercity Waterpark Excursion Heraklion in ChaniaWatercity Waterpark Excursion Heraklion in Chania, photo 3Watercity Waterpark Excursion Heraklion in Chania, photo 4Watercity Waterpark Excursion Heraklion in Chania, photo 5Watercity Waterpark Excursion Heraklion in Chania, photo 6Watercity Waterpark Excursion Heraklion in Chania, photo 7

    What travelers are saying

    Outty’s summary of the themes that recur across 66 traveler reviews. Written by us, not quoted from reviewers.

    Food and drink

    2 mentions

    The tastings and food stops are a highlight for most reviewers.

    Good for families

    2 mentions

    Reviewers traveling with kids report it landed well with their group.

    Pace and timing

    2 mentions

    Several reviewers found the schedule tight or the day long.

    Traveler reviews

    66 verified traveler reviews for Watercity Waterpark Excursion Heraklion. Ratings and reviews provided by Viator and Tripadvisor.

    5 star
    27
    4 star
    18
    3 star
    10
    2 star
    4
    1 star
    7
    Sort
    E6922SHdanielf · September 2026

    Good waterpark but needs some work to improve the overall rating

    The waterpark in particular was a bit of a disappointment from the off. The park boasts about having approximately 45 slides whilst this is true I'm not sure a multi lane side should count as several slides opposed to one slide / ride. There were several rides needing desperate attention. Namely the lazy river had zero currant so it was anything but lazy as you needed momentum to get around. There were missing tiles some of which with jagged edges which needs addressing. Non slip mats need to be added at the bottom of some of the slides as we saw a few slip at these points. A wet floor sign simply does not suffice. On the positive points the payment system for food and drink and the lockers works well and should be commended. The food and drink were good quality and well priced. Having a few clocks with the time would help when around the park to easily know the time for departure.

    via Tripadvisor

    S6238ZGalexandrak · August 2026

    Serious Safety Concerns – A Distressing Experience

    Two weeks ago, my family and I visited Watercity Waterpark. Unfortunately, our visit resulted in a serious and distressing incident that raises significant concerns regarding the safety procedures and supervision at the park. Despite following the safety instructions provided to us, my 6-year-old daughter and I became stuck inside the Turbo Cyclone slide. We remained trapped inside the slide for approximately 15 minutes. During this time, my daughter became extremely frightened and started crying. I expected a lifeguard or another member of staff to notice the situation and provide immediate assistance. Unfortunately, no one came to help us. Eventually, my husband and another visitor were forced to intervene themselves in order to get us out, putting their own safety at risk in the process. As a result of this incident, my husband sustained a partial ligament tear in his shoulder and is still suffering from the injury. I find it extremely concerning that a mother and a 6-year-old child could remain stuck inside a water slide for such a significant amount of time without any intervention from the staff responsible for supervising the attraction. Based on our experience, I strongly urge parents of young children to exercise extreme caution before allowing them to use the Turbo Cyclone, even if staff or lifeguards advise that it is suitable for them. An incident involving a young child should have resulted in an immediate response. In our case, the absence of timely assistance not only caused considerable distress but also resulted in a serious injury to a family member who had to intervene when no help arrived.

    via Tripadvisor

    Kristy_R · August 2026

    Diabolical service.

    Don’t trust this excursion. They told us pick up would be 10:20am and to arrive 10 mins earlier, we went to location for 10;05 as this was a surprise for my little girl - so didn’t want to risk losing out. At 10:20 I text to see where the bus was, at 10:23am they stated they’d be 5 mins. But they never came. Leaving my daughter heartbroken and us waiting for an hour in the heat wondering what was going on. They ignored all messages/calls - we still have no explanation as to why they didn’t show. We requested a refund and they have only sent us a “partial” refund of £25 after we paid nearly £90 for x2 adults and 1 child for a activity we didn’t get to do because they did not show. If you book this excursion I advise sorting your own means of travel and be wary of their lack of customer service. This experience has ruined our holiday and any confidence in booking anything that would lead to further disappoint or us out of pocket.

    via Viator

    Go13128039466 · July 2026

    Great day out

    Spent all day here. Loved the park, food was great although quite pricey. Taxi price €45 from Hersonissis ( each way) cashless park which saves the carrying of cards/cash.

    via Tripadvisor

    clairehN7601IK · June 2026

    Pretty decent

    The water was OK, I’ve been to better, but there were plenty of facilities and I loved the cashless wristbands. However the signage at the entrance isn’t great, we had to ask where you could pick up a rubber ring after walking around for about 10 minutes as it’s wasn’t clear.

    via Tripadvisor

    Good to know

    Duration
    24 hours
    Free cancellation
    Up to 24h before
    Minimum age to book
    All ages
    Availability
    Bookable today
    Runs on
    Every day
    Hotel pickup
    Available for selected locations
    Booked in 30 days
    23
    Verdict
    Worth a Look

    Who runs this experience

    Operated by Watercity, who run 3 experiences we rank across 1 city, with an average Outty Ranking of 60.6.

    See everything Watercity runs

    Why this scores 57

    The Outty Ranking is a weighted composite. Here is how this experience performed on each component.

    Traveler sentiment (30% weight)28
    Review evidence (18% weight)70
    Booking momentum (14% weight)64
    Value for money (12% weight)100
    Listing quality (10% weight)73
    Local standing (8% weight)0
    Booking flexibility (8% weight)100

    Watercity Waterpark Excursion Heraklion: questions travelers ask

    Practical detail on this experience, plus the wider planning questions for Chania.

    How much does Watercity Waterpark Excursion Heraklion cost?

    +

    Prices start at $49 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in Chania usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.

    How long does Watercity Waterpark Excursion Heraklion take?

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    Plan for about 24 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in Chania is not rushed.

    Is Watercity Waterpark Excursion Heraklion worth it?

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    It holds an Outty Ranking of 57 out of 100, which we label "Worth a Look". That score blends traveler sentiment (3.8/5 across 66 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable last minute in Chania, and how flexible the cancellation terms are.

    Can I cancel or reschedule Watercity Waterpark Excursion Heraklion?

    +

    Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.

    Is Watercity Waterpark Excursion Heraklion suitable for kids and families?

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    Yes, all ages are welcome. Families should still weigh the 24-hour running time, and strollers are easier on the earlier, quieter departures.

    How far in advance should I book Watercity Waterpark Excursion Heraklion?

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    Around 23 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in Chania can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.

    What should I bring or wear?

    +

    Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in Chania and add a light layer if any part of the 24-hour experience runs outdoors or after sunset.

    Where does Watercity Waterpark Excursion Heraklion start and how do I get there?

    +

    The exact meeting point and directions are on your voucher once you book, and they sit in central Chania within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.

    What are the best things to do in Chania?

    +

    On Outty we rank every Chania experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include Cretan Safari – 4x4 Adventure to Preveli Beach with Lunch, Elafonisi & Falasarna Small Group Tour from Chania w/snacks, Half-Day Rethymno Quad Safari. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.

    When is the best time to visit Chania?

    +

    Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.

    How many days do you need in Chania?

    +

    Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.

    Do I book through Outty or through the operator?

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    Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.

    What is included in Watercity Waterpark Excursion Heraklion?

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    Included: On-board WiFi; and On-board restrooms. Not included: Food and drinks. Always check the voucher for the final list before you travel.

    Does Watercity Waterpark Excursion Heraklion include hotel pickup?

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    Yes, pickup is offered, or you can meet at the start point instead from 142 listed pickup locations in and around Chania. Be ready about 10 minutes before the start time.

    What languages is Watercity Waterpark Excursion Heraklion offered in?

    +

    It is offered in German, English, Italian and French. Pick your language when choosing a date and time, as not every departure runs in every language.

    Will I get instant confirmation and a mobile ticket for Watercity Waterpark Excursion Heraklion?

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    Confirmation is sent by the operator after booking, usually within 48 hours; if it is not confirmed you are not charged. Mobile tickets are accepted, so you can show the voucher on your phone.

    Is Watercity Waterpark Excursion Heraklion wheelchair or stroller accessible?

    +

    The operator notes: Wheelchair accessible; Infants and small children can ride in a pram or stroller; Infants are required to sit on an adult’s lap; and Transportation options are wheelchair accessible. If accessibility is critical, contact the operator after booking to confirm arrangements for your date.

    What happens to Watercity Waterpark Excursion Heraklion if the weather is bad?

    +

    It generally runs rain or shine, so dress for the forecast in Chania. Standard cancellation terms apply: free cancellation up to 24 hours before the start.

    What do travelers say about Watercity Waterpark Excursion Heraklion?

    +

    Across 66 reviews averaging 3.8 out of 5, recurring themes include food and drink, good for families. The tastings and food stops are a highlight for most reviewers. One thing to know: Several reviewers found the schedule tight or the day long.

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