Vietnam’s largest natural freshwater lake - Ba Be Lake Adventure

Disaster

What can you say? We have been to Asia 4 times before on long-distance trips, but we have not experienced anything like this. Not only do you drive like you have an extra life you get screwed financially. We realize that tourists have to pay more than locals, but here it gets cheeky. Locals who drove exactly the same route paid the equivalent of 8.45€. We, on the other hand, paid the price offered here. It was also nice that you obviously not only paid too much for the trip, but also took a second break during the trip next to the first 15 minute pee break, during which the minibus was first cleaned by hand in a car wash for 15 minutes. Our time is worth nothing, despite the double money. As if that were not enough, dangerous situations were consistently caused by stopping on the highway and collecting people or packages from the side strip. That would have been half as wild for us if we had not passed a fatal traffic accident on the same day, in which both the accident victim and his brain were spread out on the road. Incidentally, this was acknowledged with a laugh from the driver. A warning about what you would look at there in a minute has been saved entirely. Yes, we have arrived at our destination. But I wouldn't book this tour a second time. There is probably a normal local bus at local prices, but it only leaves Hanoi once a day. No matter how this is, it must definitely be better than what we experienced with this booking.

via Tripadvisor (translated)

Terrible Support

Had to pay double the price than the other tourists who were in the same bus. Also a passenger vomited on our luggage because it was unproperly stored. Contacted support and chatted personally with staffmember Daisy. Our complain was neglected and we were ghosted further on. Terrible support by Daisy and disrespectful communication. Scammed and disappointed

Response from the operator: Hello, This customer is trying everything possible to lie in order to get a refund. We have complete video, photo, and audio evidence for the following information: 1. "We are very unhappy with our bus. AC is not working and one had to sit on the floor. We want our money back." --> We received this message at 16:22 while he was still on the bus. His name is Bastian Abend and he booked 3 bus tickets for 3 people. Immediately, we made a video call to ask the driver and other passengers on the bus. Everyone on the bus confirmed that the air conditioning was working fine and no one was sitting on the floor. We also confirmed with Bastian Abend's companions, and they confirmed that no one was sitting on the floor and the bus's air conditioning was operational. Finally, we requested a video call with Bastian Abend, who pretended not to hear us and said he didn't want to discuss further when we confirmed if the air conditioning was working and who had to sit on the floor. 2. Another passenger vomited, but they vomited into a bag. Unfortunately, it spilled a little onto Bastian Abend's raincoat on his backpack. We believe this was entirely accidental, and Bastian Abend is not a one-year-old child for us to worry about. Bastian Abend is purchasing a budget bus service, not a 6-star service. However, we asked the driver to apologize to Bastian Abend and clean the raincoat, even though another passenger confirmed that only a few drops of water accidentally spilled onto Bastian Abend's raincoat." 3. "Bastian Abend says that others paid less, so Bastian Abend demands a refund." --> No other passengers on this trip paid the same price because only Bastian Abend traveled the full distance of over 235km. Other passengers traveled distances of 75km, 100km, and 180km. Bastian Abend was the final drop-off point. The drivers worked hard along with two others in our operations office to support him from the time of pickup at the homestay to the end of the trip over 235km. We have complete video, photo, and audio evidence for this information.

via Viator

Very good service!

Very communicative. We were headed to Ba Bê National Park from Hanoi. Helped us the entire time assuring us of pick ups and drop offs. I was worried because Ba Bê is a little off the beaten path and their assistance was above and beyond. Very reliable. The contact Daisy was a real help. I can not speak enough to their customer service. Many thanks. Use this service.

via Viator