Vienna Sightseeing FLEXI Pass

Frustration And waste of time waiting for a HOHO in Vienna

We had a 48-72 Flex Pass. I was very disappointed that we had to wait for more than an hour for the Red Line when two buses were already at Heroes Square and the lady coordinating the buses was not fully aware of where any buses were going Monday, September 21st - we were at State Opera at 11.40 a.m. took the Blue Line and went to Heroes Squire at 11.45. Two Vienna buses were already there. The lady told us that the Red Line would be about 15-20 minutes. The driver of Bus 6909 at 11.45 a.m. was showing as off-duty. While the lady was smoking and talking to the driver, there was a Red Line bus that came by, but the lady had no idea it was there, so the bus left and many of us were still waiting there. I asked the lady why she did not get in touch with someone on the Red Line and tell them we are waiting. She told me "He is not my husband" We were many tourists waiting at Heroes Square for the Red Line bus, and at any time the lady was asked when the Red Line would come her standard answer was "in 15-20 minutes" She had absolutely no idea when the Red Line would be there, so we were all kept waiting uselessly At 1.00 p.m. I told the lady I will complain that we have been there for more than an hour. She then went and told the driver of 6909 what I said and he decided to take us as a Red Line bus. There were 2 other buses 6906 and 6908 but all were Off-duty. Tourists have limited time on their vacation, so waiting for more than an hour for a HOHO when there are 3 buses there, is a waste of our time. I think you should employ staff who do not spend their time smoking, but instead look after the tourists who are waiting for the buses. 8 of us have paid over $ 794.00 to see the sights of Vienna, not to wait for more than an hour to board a bus because the driver wants to smoke. On the MAK/Stubentor stop, the 6909 driver got off again to smoke because the Philipino man who was coordinating the buses called him. There were no people who got on the bus, but the driver spent time talking and smoking with this Phillipino. We had already wasted 1 hour waiting for him to start the Red Line, and within a few stops he got off again to smoke. On September 20th, the Blue Line Driver, was such a good driver. He did not get off even once to smoke, instead he got off to help the disabled people with the ramp to let them disembark from he bus. I will never book with Viator again and would hope that you give us a Refund for the frustration we went through on September 21st as our entire day was delayed because of the time we lost waiting for the Red Line Jean Mascarenhas email. jn.mas105@gmail.com

via Viator

Warning on Vienna Pass, read before you buy!

Had a terrible and disappointing experience with use of the Vienna Pass. Bought the Vienna Flexi Pass for 4 attractions during my Dec 2025 visit but didnt get to follow through with my attraction visits as planned. Please note that the Vienna pass is NOT a ticjet into the attractions! You need to exchange it for the attractions. Was denied entry into the Sisi Museum as there was no more tickets left for the day and the day after...a complete disappointment.

Response from the operator: Dear gguestonweb, We are very sorry to learn that the Vienna PASS did not meet your expectations. All the sights included in our passes are listed on our website (www.viennapass.de/en/sights); over 90 different sights can be visited with the Vienna PASS alone. The individual opening hours of the individual museums can unfortunately change from time to time. We have no influence on this, we always advise you to check with the chosen attractions or on their websites before visiting. All the information regarding the Vienna PASS is available on our website (https://www.viennapass.de/en). We hope you still had a pleasant time in Vienna. Kind regards, your Vienna PASS Team

via Tripadvisor

massive rip off

Absolutely do not recommend. I paid 44 euro for the Flexi pass with two visits and it failed to scan after one use. It would have cost 22 euro to buy a ticket on the door. A huge, huge waste of money and the people at the ticket offices can't help as it's not their pass system. Do not recommend. Also, at Schonnbrunn Palace you only get a short tour using the pass rather than the full entry - really a rip off in every way.

via Tripadvisor

Must have for Vienna!

Highly recommend! This was perfect for our family of 3(including one 7YO) since we were able to use it for so many things! We used it for; the Spanish Riding School, the Schönbrunn Palace(state apartments and children’s museum), the Hop on and Off Bus to get us around, and the Prater Ferris Wheel! It helped save a lot of $ and gave us options. We did the 5 passes for 2 adults and 1 child.

via Viator

Bad service Hop on Hop off

The Flexi pass worked for us in a couple of places where we didn´t need to wait in line. In the rest of the attractions there were not so many people. However, the Hop on Hop off service was very bad. The drivers are not friendly, the first day we lost two hours on the wrong bus, they make two 15 minutes stops on each route, they park in the sun and if you don't want to lose your place you must resist. Unlike other countries, in Vienna the bus does not have air conditioning down stairs, and they are not clean.

via Tripadvisor