Vesuvius and Herculaneum Day Trip from Naples with Skip the Line

My booking disappeared...

My booking disappeared from the app, so I had to again pay for entry into the two venues. No help from tour guide who had already driven off. No more than a very expensive taxi service

via Viator

Total breakdown in communication.

Thiis fell through completely. First. The tour company sent instructions that were extremely unclear. For example, they wrote to "Meet at the cafe or at the bus stop.". These are opposite corners of a large busy plaza, so that pretty darn important to know.. Also, we scheduled for a 9:30 pickup and arrived early at 9:15. At 9:35 I was finally able to contact someone after trying for 30 minutes. The lady said I missed the appointment which was at 8:45. Then she said to wait until 9:55 for the next bus, but she couldn't describe what the bus looked like, what tour company it was from, or where it would be picking us up.... (the cafe or the bus stop.) We waited at the bus stop for a while, then got a call back that the bus was stuck in traffic and would be 20 more minutes past 9:55. We asked for a refund because the lady kept acting like it was my fault we missed the 8:45 bus...even though we scheduled for 9:30. The lady said she would cancel the itinerary for a full refund. But I haven't seen any confirmation on the cancellation or refund. Is there someone I can contact to ensure a refund?

Response from the operator: Dear Mr Robert, Thank you for your feedback, although we find it does not fully reflect the circumstances of the situation. We are sorry for the inconvenience you experienced during the tour. We would like to clarify the sequence of events: All necessary information for the service—including meeting time, location, and tickets—was sent to you via message 24 hours in advance. Unfortunately, the first departure at 8:55 was missed, and despite our attempts to contact you, it was difficult to communicate as there was resistance to understanding that a pick-up cannot occur at multiple locations across the city at the same time. When we reached you, we offered the option to join the next departure at 9:55. Due to traffic, the bus was delayed beyond this time. We understand the wait was frustrating, and although we noticed impatience while waiting for the bus, we accommodated your request and issued a full refund, sincerely apologizing for the delay. We hope this clarifies the situation and appreciate your understanding. Kind regards, Napoli Official Tour Team

via Tripadvisor

Good for transport to Herculaneum and Vesuvius.

Easy pick up and drop off from Naples with transport to Herculaneum and Vesuvius. No tour. Self directed exploration of sites

Response from the operator: Dear customer, the tour you described is exactly as stated in the package description. The presence of a guide is not mentioned. Thank you anyway for choosing us.

via Tripadvisor

Bit chaotic but a fantastic trip

We were asked to change the day of our tour and ended up doing it the first full day we were in naples. A little bit chaotic as the driver didn't seem to know the full plan but we got there in the end. Overall a great trip and our driver was very friendly and cracked a few jokes, he had a small translater with him so we were able to communicate even though the language barrier was there. Herculaneum is awesome, much easier and less daunting than pompeii and definately worth a trip. Vesuvius is much tougher than it looks but if you make it to the top the views are stunning, if you're physically fit enough it's definately a must do.

Response from the operator: Thank you very much for your review. We look forward to seeing you again!

via Tripadvisor

Amazing Experience. A must do...

Amazing and friendly team. It was a VIP experience all the way. The driver was exceptional and made us feel comfortable and well cred for. He was able to get us there quickly and safely.

via Viator