Venice Explorer Pass: Gondolas, Museums & Island Tours

Expensive and cannot use in a 24 hour period.

The company advertises 24 hours to use a pass, indicating that you could start it one day and finish with the next. This is not true. It doesn’t carry over to the next day, so it’s kind of like false advertising. If I activate the pass at noon, then I literally only have maybe 6 to 8 hours to use it because everything would be closed before the days end. Also, don’t buy any transport pass because mine didn’t work and then there was a strike the next day and even though I paid for a two day 48 hour pass, I only received a one day 24 hour pass, and it was something that did not work when I went to get my ticket. I had to pay two separate charges of €9.50 to get on two separate ferries to travel where I needed to go. No matter how much I tried to explain all of these issues to the company, they were not willing to give me any kind of partial refund or work with me in anyway. All they did was apologize and basically say it was not their fault. So I paid €146, and only got to do a couple of things. Check carefully before you use this company. I bought a pass for Verona from Booking.com and it was fantastic! I would do that again in a heartbeat because it worked, and it was reasonably priced, and I got to do a lot of things for €30.

Response from the operator: Thank you for your feedback and for sharing your experience. We are sorry to hear that the pass did not meet your expectations and that transport disruptions affected your plans. We understand how frustrating this must have been. While some factors, such as public transport strikes, are beyond our control and the pass was used according to its terms, we appreciate your comments regarding clarity and communication. Your feedback is valuable and helps us improve the information we provide to future customers. Thank you again for taking the time to write, and we wish you all the best in your future travels.

via Tripadvisor

buying this pass was a huge mistake. i don't recommend it to anyone! It doesn't cover most important places in Venice. we ended up buying this card for very expensive and paying for each place seperately as well.

Response from the operator: Hi, thanks for your feedback – we're really sorry to hear that the Venice Pass didn’t meet your expectations. We understand your frustration if the included attractions didn’t align with what you had planned. Our goal is to offer a flexible pass that includes a wide selection of museums, churches, and experiences – but we know this may not always match every traveler’s individual itinerary. We’re constantly working to improve and update our offers based on feedback like yours, and we’d be happy to hear more about which attractions you had hoped to visit. Feel free to reach out to us at kontakt@turbopass.de. Thanks again for your review – and we hope your time in Venice still brought you some memorable moments. Your Turbopass Team

via Tripadvisor

Terrible experience in Venice

I bought the pass months before our trip and picked days for San Marco and Doge Palace. Two weeks before we leave for Italy, I received notice we couldn’t visit San Marco during our visit. I sent an email to schedule the canal tour and IlTeatro when I heard about San Marco, and I never heard back. We couldn’t skip the line at Doge with our tickets. No one was at the booth that Sunday morning. Now I can’t get a refund even though we couldn’t use the passes. Our experience in Rome was much different, but I would not recommend this company to anyone for any city after this terrible experience.

Response from the operator: Thank you for your feedback, and we're truly sorry to hear about your experience in Venice. We understand how frustrating it must have been to face issues with your scheduled visits and the lack of timely responses. This is certainly not the experience we aim to provide. To better understand and resolve the situation, we kindly ask you to contact us directly at contact@turbopass.com with your booking number. Our team will gladly review your case in detail and work with you on a solution. We appreciate the opportunity to clarify and make things right.

via Tripadvisor

Venice City Pass

We really enjoyed Venice, especially the gondola ride.It was a pity that there were no tickets for the San Marco Basilica, but we got a tip from the Turbopass customer service for the box office on site.

Response from the operator: Thank you for your feedback! We’re so happy to hear that you enjoyed your time in Venice — especially the gondola ride, which is always a highlight. We understand your disappointment about the San Marco Basilica tickets, but we're glad our customer service team could assist you with a helpful tip for getting them on-site. It's great to know you still had a memorable experience. We hope to welcome you again soon on your next adventure! Warm regards, Your Turbopass Team

via Tripadvisor

Very convenient for Venice, but read the details carefully

We visited Venice as a couple in early May 2025 and used the Turbopass for 3 days. Overall, it was a very good choice. It included several key sights like the Doge's Palace and some smaller but charming museums. We also appreciated the public transport pass, which made it easy to hop on and off the Vaporetto without worrying about extra tickets. The process of booking and receiving the pass was smooth, and having everything digital worked perfectly. However, it's important to read the pass details carefully. Some attractions still require advance reservations, and not everything is included as a "skip-the-line" option. Also, the system of exchanging vouchers at certain ticket offices can be a bit confusing if you don't plan ahead. All in all, a practical way to explore Venice, especially if you like to organize things in advance. Just make sure to check the fine print to avoid surprises.

Response from the operator: Thank you for taking the time to share your detailed feedback about your experience in Venice with the Turbopass. We're delighted to hear that you found the pass to be a practical and valuable choice for exploring the city, and that the inclusion of major sights and public transportation made your visit more convenient. We also appreciate your thoughtful note about planning ahead and checking the details—this is excellent advice for fellow travelers, and we're always working to make the booking process and information as clear as possible. It’s great to hear that the digital format worked well for you, and we’re glad the booking process was smooth. Your comments help us continue to improve, and we truly value your insights. Wishing you many more enjoyable and well-organized adventures! Warm regards, Your Turbopass Team

via Tripadvisor