Vatican Museums with Sistine Chapel - Small Group Tour

Very disappointed

Poor organization and disappointing experience I was very disappointed with this tour. It started later than scheduled, which set a bad tone for the day. The headphones provided were of very poor quality, making it almost impossible to hear the guide’s commentary clearly. To make matters worse, the guide lacked patience and seemed disinterested in the audience, often moving ahead without checking if the group was following. For the price paid, I expected much better.

Response from the operator: Dear Raphael, thank you for taking the time to share your feedback. I am sorry to hear the experience did not meet your expectations. Regarding the audio devices: inside the Vatican Museums the radio system is provided and managed by the Museums and the quality we are experiencing is usually particularly good. However, if the headset/radio were not working properly, we encourage guests to always inform the guide immediately. In fact, replacement devices are always available so we can fix any technical issue during the tour, not after. About the organization and timing: according to our records, the group departed as scheduled. Please note that security checks and the internal flow inside the Museums can sometimes cause small delays that are outside of our direct control, even with timed tickets. Finally, we would like to add that we did not receive any other negative feedback for that specific tour/day, and not about that guide. Still, we take every comment seriously and we will review the details internally. Your feedback helps us improve, and we appreciate you bringing these points to our attention. Regards, Francesco

via Viator

We booked airport, cruise port and Vatican City group tour. They are prompt in their response. Very punctual rides the cabs a

Bibbo tours has very efficient sales team that responds quickly on text. The cabs are punctual and high end BMW and Mercedes

via Tripadvisor

Good not great. Got us in.

The company that runs this tour was great to book with. Do to a scheduling snafu, we lost our oringal tour and so had to book another at the last minute. This company was able to get us in the next day and they were SUPER communicative and helpful. We got in ahead of the line, which was great. The tour goes through the busiest part of the museums. Then into the Sistine Chapel, and then into the square where one can enter into the Basilica. The guide was helpful to show us how to get back into the other museums, which we chose to do. So all that was great. Things that could have been better. Our guide spoke fast with a strong accent and was difficult to understand. The audio receivers we used were placed directly on one ear only (not headphones), and so it was very difficult to hear over the radio because the place was so noisy. I put my own earphone into my other ear to help block out the sound. It helped, but still wasn't great. As I said the guide was helpful and good, but hard to understand. Improving the headset situation would make it a much better experience.

via Viator

Great way to see the Vatican

Terrific and informative tour. This tour hits all the highlights of Vatican City and it also gives you free time to explore St. Peter's Basilica on your own. It's a wonderful experience that I highly recommend.

via Tripadvisor

Small group tour, storage luggage, and airport transfer

It was convenient to do a small group tour, lugguge storage, and transfer to the airport. It was our last day and needed to store stuff after our hotel required us to check out and didn’t provide luggage storage themselves.

via Tripadvisor