Unwind with a Sunset Cruise on the Mekong River

Perfect sunset dinner cruise on the Mekong

Taking a sunset Mekong cruise seemed like a must do activity in Luang Prabang, and the Victoria Xiengthong Dinner Cruise seemed like the perfect option. As it turned out it was - the sunset and the river were perfect and the set Lao menu was excellent as were the signature Lao Lao cocktails. Our host Hod was wonderful and all in all it was an amazing way to end our visit to Luang Prabang - at USD 45 pp for a private cruise with great dinner, drinks, views and an excellent host, we were very impressed

via Tripadvisor

Anna from Best Price travel helped us choose the superb Mekong cruise

Anna at Best Price Travel was wonderful. She kept us updated and helped us pick the best option, including a final day at Angkor Wat. This should be on everyone's list! We like to use operators in the country we are visiting, and we certainly weren't disappointed with this one. The cruise was on the Jayavarman of the Heritage Line, which can't be faulted in any respect - superb. - see photos. Anna even met us on our first day to keep everything running smoothly. We were a bit worried at first, dealing with a company not known to us, but we need not have been. Highly recommended.

via Tripadvisor

Sunset on the Mekong

Sunset on the Mekong was a lovely experience once we got to the ship. As it was Laos New Years, traffic was stopped and we were late, but the ship masters waited for us. The food was good, accompanied by beer or a soft drink. Wine was extra. All in all, a nice evening.

via Viator

Mixed experience, significant communication issue.

I was unfortunately unable to attend this sunset cruise due to transportation issues, but the main difficulty was the lack of timely communication from the operator. I messaged ahead of departure explaining my situation and requesting assistance, but did not receive a response until after the cruise had already left, which left no opportunity to coordinate or resolve the issue in time. The operator later explained that 50% of the charge was retained due to food preparation. However, earlier that day they had asked about my dietary restrictions, and when I responded, there was no acknowledgment or reply. This made it unclear whether my dietary information had actually been received or factored into their preparation. I do appreciate that a 50% refund was eventually processed and that they communicated professionally afterward. However, for time-sensitive experiences like this, timely communication beforehand is essential. Overall, this may still be a nice experience for those able to attend, but clearer and more responsive communication would significantly improve the customer experience.

Response from the operator: Dear Natalie, Thank you for taking the time to share your feedback. First of all, we sincerely apologize that you were unable to join the Sunset Cruise on the Mekong River and for the frustration caused by the delayed communication. We truly understand how important timely responses are, especially for time-sensitive experiences like this. Regarding the meal preparation, our team had already begun arranging the food for the cruise based on the guest list for that evening, which is why part of the charge was retained. However, we fully understand your concern that your message about dietary restrictions did not receive a prompt acknowledgment, and we are very sorry for the confusion this caused. Your comments are very valuable to us. We are reviewing our communication process with the team to ensure that guest messages are monitored more closely and responded to promptly, particularly on the day of the experience. While we regret that you could not join the cruise, we truly appreciate your understanding and your recognition of our follow-up and partial refund. We hope that if your travels bring you back to Luang Prabang in the future, we would have the opportunity to welcome you again and provide you with the full experience on the Mekong. Warm regards, Tri Nguyen Resident Manager Victoria Xiengthong Palace

via Viator

Exceptional evening under the stars

We booked this last minute so hadn’t done any research which is unusual. However it turned out to be a truly amazing experience and one we will never forget. We felt like royalty it was that good. The food amazing, the sunset spectacular and overall service way over 5 stars. Absolutely recommend this to anyone.

Response from the operator: Dear David_G, Thank you very much for your wonderful review. We are truly delighted to hear that the Sunset Cruise on the Mekong River became such a memorable experience for you, especially as it was a last-minute decision. It means a lot to our team to know that the evening—from the food to the sunset and the service—made you feel so special. Creating a magical atmosphere on the Mekong, with beautiful views and attentive service, is exactly what we hope every guest can experience. Your kind words about feeling “like royalty” will certainly make our team very proud. Thank you again for your recommendation. We hope to have the pleasure of welcoming you back in Luang Prabang for another unforgettable evening in the future. Warm regards, Tri Nguyen Resident Manager Victoria Xiengthong Palace

via Viator