Unique 3-Day Tour in San Pedro de Atacama

You don't want a second middleman that provides no real value,

The three of the five tours we actually got go on were great, however our experience with this vendor was much less so. Two of five tours were cancelled, one understandably for weather, but the second because it was never available due to a routine closure. And that's because this vendor is not the actual provider (tour operator), the only service they are offering is to book the tours with the actual provider the day before your tour. The actual provider would've known the tour we had 'booked' was impossible due to a routine closure. But we were only informed of the conflict the night before, because that's when this vendor went to book it on our behalf. Planned our travel around the supposed itinerary of this vendor, and it was practically ruined. It's been several days since the first cancellation and still no refund or timeline of when to expect one. Do yourself a favor and either find the provider directly on here, or wait until you're there and do it in person.

via Viator

4 days in Atacama - Family

Very well organized and good communication. All the tours we did were very good.

Response from the operator: Thank you so much for sharing your experience with us! 😊 We’re delighted to hear that you and your family enjoyed your time in San Pedro de Atacama and that our organization and communication met your expectations. It means a lot to know that each of the tours was a memorable experience for you. 🌄✨ It was a true pleasure to be part of your adventure, and we hope to welcome you back in the future to discover even more of the breathtaking landscapes of the Atacama Desert. ❤️ Safe travels, and we hope to see you again soon! 🤗

via Tripadvisor

We highly recommend exploring Atacama with them 🙌

Each tour had something special. At Valle de la Luna we experienced one of the most beautiful sunsets of the trip, surrounded by incredible landscapes and a sense of peace that’s hard to describe. The astronomical tour was absolutely amazing — seeing the Atacama sky like that is truly unforgettable. Laguna Cejar was perfect to relax and enjoy the scenery, while Valle del Arcoíris surprised us with its unique colors and rock formations. And the perfect ending was the Tatio Geysers. Thanks to the great organization and the acclimatization planning, we were able to fully enjoy the experience without any altitude issues Everything was very well organized, with attentive guides, great logistics, and a team always willing to help.

Response from the operator: Thank you so much for sharing your experience with us! 🌄✨ At Expediciones San Pedro, we are truly delighted to know that you enjoyed every moment of your 3-day journey in San Pedro de Atacama. It makes us very happy to hear that each tour offered something special — from the magical sunset at Valle de la Luna, the unforgettable stargazing experience, and the relaxing time at Laguna Cejar, to the stunning colors of Valle del Arcoíris and the impressive Tatio Geysers 🌌 We are especially glad that the organization, logistics, and acclimatization planning allowed you to enjoy everything comfortably and safely, without altitude issues. Our team always aims to ensure a smooth and well-supported experience from start to finish 😊 Thank you for your kind words about our guides and coordination, and for recommending us so highly. It was a pleasure to be part of your adventure in Atacama, and we hope to welcome you again for more incredible journeys in the future ☀️🏜️🙌

via Tripadvisor

Company was very...

Company was very responsive to questions and helped me rebook astronomical tour when canceled for weather. Provided information about pickup times, what to wear and what to bring. Local company, PUKARUMI was excellent using a unique WhatsApp group to coordinate with individuals are each tour.

Response from the operator: Hello! 😊 Thank you so much for your kind words and for sharing your experience with us. We’re very happy to know that our team was able to assist you quickly, especially with rescheduling the astronomical tour due to weather conditions. In San Pedro de Atacama, weather can sometimes change unexpectedly, so we always try our best to help travelers enjoy the experience whenever possible. 🌌✨ We also appreciate your comments about the communication, pickup information, and recommendations on what to wear and bring. Our goal is to make every traveler feel prepared, comfortable, and supported throughout the journey. It’s wonderful to hear that you also had a great experience with our local partner team and that the WhatsApp coordination groups helped make each tour easier and more organized. Thank you again for choosing Expediciones San Pedro. We truly appreciate your trust and hope to welcome you again for more unforgettable adventures in the Atacama Desert! 🌵 Team Expediciones San Pedro

via Viator

Lack of communication

I booked this trip well in advance in November through Viator (a TripAdvisor company) for tours scheduled on December 24, 25, and 26 in San Pedro de Atacama. Viator showed the booking as confirmed throughout, and at no point prior to the trip was I informed of any issues. The booking was routed through Expediciones San Pedro Atacama, which I later learned is not the actual tour operator. The tours are subcontracted to ECO Adventures SPA, and this lack of clarity in who is responsible for communication created significant confusion. There was no communication from anyone until the morning of December 24, the first day of the tours. On that day, Expediciones San Pedro Atacama contacted me to say that no tours operate on December 25, and that my itinerary would need to be reshuffled. As a result, 2 out of the 5 tours I paid for could not be delivered. This information was clearly known well in advance and should have been communicated before my arrival, not on the day the tour was supposed to begin. Adding to the frustration, other tour companies were operating on December 25, and tours were visibly running from my hotel. This contradicts the claim that attractions were closed. Instead, I spent that day at my hotel doing nothing after traveling a long distance and paying a significant amount for this trip. Communication around the remaining tours was also poor, particularly regarding pickup times and expectations, which were either unclear or provided too late. One additional tour was canceled due to cloudy conditions, which I understand is outside the tour company’s control and is not my primary concern. My main issue is that this situation was entirely avoidable. The lack of proactive communication, misleading “confirmed” status in Viator, and last-minute changes resulted in a wasted day and a disrupted experience. This has unfortunately happened on other Viator bookings as well, where “confirmation” does not actually mean the tour is truly confirmed unless the customer independently contacts the operator. I am currently working through the refund process, but there has been no clear explanation of how the refund will be calculated, especially given that 3 out of the 5 tours did not occur through no fault of my own. This has compounded an already disappointing experience. Overall, this booking suffered from poor coordination, lack of transparency, and inadequate communication, and it fell well short of the expectations set at the time of booking. On the tours that occurred, the experience was amazing as the Local Tour guide "ECI Adventures SPA" was very good.

Response from the operator: Thank you for taking the time to share your detailed feedback regarding your experience in San Pedro de Atacama. First of all, we sincerely apologize for the frustration and disappointment caused by the communication issues and last-minute itinerary changes during your trip. We completely understand how upsetting it must have been to arrive with confirmed expectations and then face unexpected modifications, especially during such an important holiday period. We truly regret that the information regarding December 25 operations was not communicated earlier and more clearly. We understand that this affected your travel experience and planning, and we recognize how valuable your time in San Pedro was. We also appreciate your comments regarding the coordination and communication process. Your feedback helps us identify areas where we must improve, particularly in ensuring clearer and more proactive communication between booking platforms, local operators, and our passengers. Regarding the refund process, we understand your concern and frustration about the lack of clarity. Our team is currently reviewing your case carefully together with the booking platform in order to provide the corresponding resolution as transparently and fairly as possible. At the same time, we are very grateful for your kind words about the tours that did take place and about the professionalism of the local guides from ECO Adventures SPA. We are happy to know that, despite the difficulties, those experiences were enjoyable and memorable. Once again, we sincerely apologize for the inconvenience caused and thank you for bringing these matters to our attention. We truly value your feedback and will use it to continue improving our coordination and customer communication processes. Kind regards, Expediciones San Pedro Team

via Tripadvisor