Trevi Fountain Underground Guided Tour Small group

Never ever trust this business..as she cancels 24 hours in advance

I rarely leave negative reviews, but unfortunately our experience with Rome with Silvia Tofoni was extremely disappointing and completely disrupted our time in Rome. We had booked and fully paid for a Colosseum Underground & Roman Forum tour for Sunday morning. However, on Friday — while we were not even in Rome yet — a man called us asking why we were not at the meeting point for the tour. We immediately explained that our booking and voucher clearly confirmed the tour for Sunday, not Friday. The man informed us that he was “only the tour coordinator” and that our names were on their Friday list. Concerned, I immediately contacted the company to explain the obvious scheduling mistake. Unfortunately, instead of listening carefully or trying to help resolve the issue, the manager abruptly stated that she would refund us. Within minutes, I received the refund notification from my bank account. What was most upsetting was not only the mistake itself, but the complete lack of accountability, explanation, apology, or effort to help us find an alternative solution. As many travelers know, Colosseum Underground tickets are extremely difficult to secure at the last minute, especially over a busy weekend. Because of this error, we completely missed the opportunity to visit one of Rome’s most iconic and important sites during our trip. I attempted to contact the company again afterward by both phone and email in hopes they could still assist us somehow, but my calls were blocked and my emails went unanswered. Mistakes can happen in tourism, but professionalism is shown in how a company handles those mistakes. Sadly, this experience showed very poor customer care and communication. I would not recommend this company based on our experience.

Response from the operator: We sincerely apologize for the frustration and disappointment you experienced. We understand how upsetting it must have been to miss the Colosseum Underground tour, especially given how difficult these tickets can be to secure. We are very sorry that we did not handle the scheduling issue and your subsequent attempts to contact us in the way you deserved. We truly regret that this negatively affected your time in Rome, and we appreciate you bringing this matter to our attention.

via Tripadvisor

Good but cramped, little disappointed it wasn’t more like a tunnel walking tour.

It was good to see the underground. It was smaller than expected and very cramped. Our tour guide was very knowledgeable about all things Roman. She went on for a long time. I’d prefer to have been able to walk more rather than stand around. Thought it would be more tunnels.

via Tripadvisor

Changing title to the tour

The visit was very interesting and especially the guide Alessandra very engaging. I only have one note on the title of the tour. Speaking of the underground Trevi Fountain suggests that you will also visit part of the back of the fountain by accessing for example from the side door in Via della Stamperia. In fact, the Fountain will see what is external and usable to all and you will know stories and legends around the construction of this magnificent work. Very interesting but the title is misleading. In fact, it is about the history and the underground visit, the virgin aqueduct, from the Trevi Fountain to the Barcaccia, passing through Via del Nazarene where you can see the external parts of the aqueduct. The visit to the archaeological area of Vicus Caprarius is the only underground part but it is part of the Trevi district not the fountain. It remains a beautiful and interesting visit to learn to look around.

via Tripadvisor (translated)

underground rome you don't expect

We found ourselves with our guide Alessandra in the morning in Piazza dei crociferi next to the fountain of trevi very good at explanation but also very nice to discover an underground Rome that you do not expect then we took a walk until you get to the Spanish Steps explained the route that the aqueduct does under the buildings of the city.

via Tripadvisor (translated)

Recommended and interesting visit also for boys

Visit highly recommended. A pleasant afternoon outing made in an afternoon where obviously Trevi was very crowded but carried out very well. We had already made a guided tour in June and returning to Rome for the holidays we did not hesitate to contact her. Emanuele is an excellent guide, very prepared and engaging.

via Tripadvisor (translated)