Transfer services
Traveler rating
4.5/5
Based on 729 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.
Quick answer
Is Transfer services worth booking?
Transfer services is a 1-hour experience in Sofia, Bulgaria, from $343 per person. It scores 59 out of 100 on the Outty Ranking, which we label “Worth a Look”, based on a 4.5/5 rating across 729 reviews. This booking is non-refundable, so pick your date carefully. Same-day spots are currently showing.
- Outty Ranking
- 59 / 100
- Rating
- 4.5/5 (729)
- Duration
- 1 hours
- From
- $343 per person
Top Rent A Car provide good number of vehicles suitable for family transfers, business trips and delegations. Use the inquiry form below and we will send you special offer to meet your criteria.
What you get
About this experience
Top Rent A Car provide good number of vehicles suitable for family transfers, business trips and delegations. Use the inquiry form below and we will send you special offer to meet your criteria.
What's included
Included
- Professional driver, Fuel, Road Tax, Cross border fee, VAT
Where it starts and ends
Meeting point
Sofia
Burgas Airport to Burgas Downtown, Sozopol, Pomorie, Ravda, Nessebar, Sunny Beach, Sv. Vlas, Golden sands, Sofia Airport, Plovdiv Airport, Istanbul, Bucares, Thessaloniki
Meeting point
Sofia
Varna Airport to Varna Downtown, St. Constantine, Golden sands, Kranevo, Albena, Russalka, Byala (Varna), Kaliakra, Burgas Airport, Plovdiv Airport, Istanbul, Bucarest, Thessaloniki
Meeting point
Sofia
Sofia Airport to Sofia Downtown, Bansko, Dobrinishte, Razlog, Borovets, Pamporovo, Blagoevgrad, Plovdiv, Velingrad, Sandanski, Sunny Beach, Primorsko, Varna Airport, Istanbul , Bucarest, Thessaloniki
Hotel pickup
Pickup is available for selected locations.
Ends at
Returns to the starting point
Ends at
Returns to the starting point
Ends at
Returns to the starting point
Ends at
Returns to the starting point
Ends at
Returns to the starting point
Ends at
Returns to the starting point
Ends at
Returns to the starting point
Ends at
Returns to the starting point
Before you book
- Cancellation
- All sales are final. No refund is available for cancellations.
- Ticket
- Mobile Only
- Runs on
- Every day
- Group size
- Up to 3 travelers per booking
- Operated by
- TOP RENT A CAR BULGARIA
Know before you go
- Public transportation options are available nearby
- Not recommended for travelers with spinal injuries
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- Suitable for all physical fitness levels
Photos
What travelers are saying
Outty’s summary of the themes that recur across 728 traveler reviews. Written by us, not quoted from reviewers.
Organization
2 mentionsPickup, timing, and logistics are described as running smoothly.
Pace and timing
2 mentionsSeveral reviewers found the schedule tight or the day long.
Traveler reviews
728 verified traveler reviews for Transfer services. Ratings and reviews provided by Viator and Tripadvisor.
Its ok, but some things needs to improve
The car was very good. The price also. I did not like 2 things: - i had to pay for the car cleaning - nobody mentioned about that - like on the website there is an option to select if you want the car to be cleaned - i did not mark that, but when i went to get the car, the gay told me that i need to pay - so that is not good - put some info on the website so we are not surprised. - and second, i was not caring the plastic credit card - i was expecting to pay the deposit with my phone. So i had to go back to get the card. They better put that you need to carrie the card with you. Also when you return the car you need it.
Response from the operator: Dear Customer, Thank you for sharing your feedback! We’re happy to hear that you enjoyed the car and were satisfied with the price. We truly appreciate you taking the time to share your experience with us. Regarding the vehicle preparation fee, we’d like to clarify that it covers more than just cleaning. It also includes preparing the vehicle for the next rental and replenishing necessary supplies. This fee applies at the end of the rental period, regardless of whether additional cleaning is requested. As for the credit card, the requirement to present the physical card for the security deposit, both at pick-up and return, is outlined on our website and in our Terms and Conditions. However, we understand your suggestion and appreciate your feedback on making this information more visible during the booking process. Thank you again for your valuable feedback. We’re delighted that you had a positive experience with the car, and we look forward to welcoming you back on your next visit! Best Regards, Top Rent A Car
via Tripadvisor
Long shuttle wait.
The shuttle experience and the wait at the office was very poor , we had to get the metro as not enough space in shuttles and large queue and only 1 bus operating. Then a very large queue at office. Car was great but the shuttle and wait experience not so much.
Response from the operator: Dear Customer, Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations. Your opinion is extremely important to us and helps us improve the quality of our services. As there is no detailed comment in this case to help us understand the specific issue that occurred during your reservation, we kindly ask you to provide us with additional information. Please share more details about what happened, as well as your reservation number, so that we can thoroughly review the case. We would greatly appreciate it if you could send your explanation to our email address: customer.service@toprentacar.bg. This will allow us to analyze the situation and take the necessary steps to resolve the issue. We are committed to providing excellent service to every customer and would be happy to have the opportunity to find the best solution for your case. Thank you in advance for your cooperation and patience! Best regards, Top Rent A Car
via Tripadvisor
Great until something goes wrong—avoid if you value your safety and peace of mind
Great until something goes wrong—avoid if you value your safety and peace of mind I rented a car with Top Rent A Car last summer and had a positive experience, which is why I decided to use them again when visiting Bulgaria with my wife and three children. Unfortunately, what started as loyalty quickly turned into a nightmare. Here is a breakdown of our experience: The Airport Pickup Chaos: After arriving late in the evening with my family, I tried reaching them at the airport for 30 minutes just to get the promised shuttle. When we finally reached the designated pickup area, it was completely overwhelmed with people waiting for a single shuttle, adding another 30 minutes of waiting before reaching the depot. Once at the depot, we had to wait yet another 30 minutes to get our car—far from ideal when traveling late at night with three kids. The Suspicious "Tire Lecture": While waiting, I noticed how other customers received their cars with standard handovers. However, when it was my turn, the representative suddenly gave me a detailed explanation about tire compressors and what to do in case of a flat tire. None of the other clients received this talk. It felt odd at the time, but my "eureka moment" came shortly after: they already knew there was a pre-existing issue with the tire. The Highway Hazard: Just 20 minutes later, while driving on the highway with my family at 140 km/h, the tire pressure warning light came on. By the next morning, the tire was completely flat. When I contacted customer support, they offered excuses and provided zero solutions or real help. Not wanting to waste any more time, I took the car to a local acquaintance near my parents, who found a screw embedded in the tire and repaired it for 15 EUR. The Insurance and Customer Service Nightmare: Two days later, someone scratched our rear bumper in a parking lot and drove off without leaving a note. When we reported it, Top Rent A Car provided no support. In fact, even the police officers were stunned by the company’s unreasonable demands regarding insurance coverage for minor scratches. To make matters worse, they cancelled my existing insurance and forced me to pay for it a second time for the remainder of the stay—simply because I was honest enough to report the minor scratch. Zero Accountability: I requested a call from management to discuss these issues, but that call never happened. Bottom Line: Top Rent A Car is fine as long as everything goes smoothly. But the moment you encounter a problem, expect zero support, lack of transparency, and unfair charges. If I could give them zero stars, I would.
Response from the operator: Dear Mr. Kochev, Thank you for taking the time to share your experience. We are sorry to learn that your recent rental did not meet your expectations. Following your feedback, we carried out a detailed internal review of the circumstances you described. Regarding the tire issue, our review did not identify any indication that the vehicle had a pre-existing tire problem before the beginning of your rental. The vehicle had been inspected and was provided in roadworthy condition. We would also like to clarify that providing customers with information about the equipment available in the vehicle is part of our vehicle handover procedure and is intended to ensure that customers know what assistance equipment is available should an unexpected situation arise. At the same time, our review identified an opportunity to improve the consistency and clarity with which this information is communicated by our staff. We are therefore taking additional measures, including further training, to ensure that customers receive clear and consistent information during future vehicle handovers. With regard to the damage to the rear bumper, we would also like to clarify the circumstances concerning the Top Protection coverage selected with your rental. Under the applicable Terms & Conditions, in the event of newly occurring damage, the customer is required to provide appropriate documentation confirming the circumstances of the incident and the customer's role in it. This documentation is necessary for the selected protection coverage to remain applicable under its existing terms. In your case, we appreciate that having to contact the police and obtain additional documentation was inconvenient. However, this requirement was not intended to create an additional burden for you - it was related to the conditions applicable to the protection coverage you had selected. Unfortunately, the document subsequently available from the police did not contain the information required under the applicable terms. This was also explained to you during our subsequent telephone communication. As a result, we were unable to maintain the existing protection coverage under the same conditions. We appreciate that this situation may have been frustrating, particularly as you had expected the reporting of the incident to be straightforward. However, our internal review confirmed that you were provided with information regarding the required steps, the applicable conditions and the consequences of not having the necessary documentation. We sincerely regret the inconvenience and frustration you experienced. At the same time, we hope to have provided clarity regarding the circumstances and the actions taken by our team. Thank you again for your feedback. We remain committed to improving our service and hope to welcome you again. Best Regards, Top Rent A Car
via Tripadvisor
Great service
We use this service every time we come to Bulgaria. It is efficient and the drivers always are polite and respectful and safe.
Response from the operator: Dear Customer, Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car. Best regards, Top Rent A Car
via Tripadvisor
Hassle free
Car was not great, but hassle free rental
Response from the operator: Dear Customer, Thank you for your rating! We are glad to know that you had a positive experience with our services. However, if you have any further feedback on the vehicle's condition, please feel free to share it with us at customer.service@toprentacar.bg. We would be happy to welcome you again in the future! Best regards, Top Rent A Car
via Tripadvisor
Good to know
- Duration
- 1 hours
- Free cancellation
- Non-refundable
- Minimum age to book
- All ages
- Availability
- Bookable today
- Runs on
- Every day
- Hotel pickup
- Available for selected locations
- Booked in 30 days
- 255
- Verdict
- Worth a Look
Why this scores 59
The Outty Ranking is a weighted composite. Here is how this experience performed on each component.
Transfer services: questions travelers ask
Practical detail on this experience, plus the wider planning questions for Sofia.
How much does Transfer services cost?
+
Prices start at $343 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in Sofia usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.
How long does Transfer services take?
+
Plan for about 1 hour from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in Sofia is not rushed.
Is Transfer services worth it?
+
It holds an Outty Ranking of 59 out of 100, which we label "Worth a Look". That score blends traveler sentiment (4.5/5 across 729 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable family friendly in Sofia, and how flexible the cancellation terms are.
Can I cancel or reschedule Transfer services?
+
No. This experience is sold on a non-refundable basis, so only book a date you are confident about. Similar experiences in the city do offer free cancellation if flexibility matters more than price.
Is Transfer services suitable for kids and families?
+
Yes, all ages are welcome. Families should still weigh the 1-hour running time, and strollers are easier on the earlier, quieter departures.
How far in advance should I book Transfer services?
+
Around 255 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in Sofia can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.
What should I bring or wear?
+
Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in Sofia and add a light layer if any part of the 1-hour experience runs outdoors or after sunset.
Where does Transfer services start and how do I get there?
+
The exact meeting point and directions are on your voucher once you book, and they sit in central Sofia within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.
What are the best things to do in Sofia?
+
On Outty we rank every Sofia experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include Sofia Highlights 2 Hour Sightseeing Walking Tour, Communist Walking Tour of Sofia, Museum of illusions Sofia Official Entry ticket. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.
When is the best time to visit Sofia?
+
Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.
How many days do you need in Sofia?
+
Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.
Do I book through Outty or through the operator?
+
Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.
What is included in Transfer services?
+
Included: Professional driver, Fuel, Road Tax, Cross border fee, VAT. Always check the voucher for the final list before you travel.
Does Transfer services include hotel pickup?
+
Yes, pickup is offered, or you can meet at the start point instead from 13 listed pickup locations in and around Sofia. You can also enter a custom pickup address when booking.
Will I get instant confirmation and a mobile ticket for Transfer services?
+
Confirmation is sent by the operator after booking, usually within 48 hours; if it is not confirmed you are not charged. Mobile tickets are accepted, so you can show the voucher on your phone.
Is Transfer services wheelchair or stroller accessible?
+
The operator notes: Not recommended for pregnant travelers. If accessibility is critical, contact the operator after booking to confirm arrangements for your date.
What happens to Transfer services if the weather is bad?
+
This experience depends on good weather. If it is canceled because of poor weather, you are offered a different date or a full refund.
What do travelers say about Transfer services?
+
Across 729 reviews averaging 4.5 out of 5, recurring themes include organization. Pickup, timing, and logistics are described as running smoothly. One thing to know: Several reviewers found the schedule tight or the day long.
Ready to lock in your spot?
Pick a date, choose your group, and see the exact price for Transfer services.
Pick your date
