Transfer from Naples to Pompei

Amazing and rarely good experience!

Excellent service. From the top manager, Mrs Roberta Conte, to all WorldTours team and staff, we have received a TOP TOP service, very attentive and kind, and especially very efficient. We will always work with them!

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Pompeii tour from cruise ship not worth it- book elsewhere

Today our cruise ship stopped in Naples. Our travel agent booked us a four hour tour of Pompeii with WorldTours. We have done a lot of tours on this cruise (family of four with two teenagers) and the week prior in Rome, and this was the most unprofessional and a let down. The meeting point instructions were very vague on the location. Other providers at other ports give much more instruction and even photos of where to meet. Our “tour guide” (she wasn’t really a tour guide, more of an admin type- didn’t appear licensed, barely interacted with us- she was just a World Tours rep) wasn’t very friendly and didn’t interact or engage with anyone. We were supposed to meet at 7:50 and leave at 8. We were taken to a bus where we waited for people from another cruise ship, and didn’t leave the port area until 8:25. The bus was old and the AC was poor- we were sweating. We drove to another location and sat waiting- without any explanation as to what was going on! We didn’t start the drive to Pompeii until about 8:45am. On the way to Pompeii the “tour guide” spoke for about 2 minutes about Vesuvius. No information on Naples, etc. No explanation of what we were going to be doing. Pretty much silence. When we arrived at Pompeii, everyone unloaded the bus and I had to ask for us to receive the bottles of water that were to be provided with the tour (it was a very hot and sunny day). We met with an official tour guide, thankfully, for Pompeii. She was very good and knowledgeable- and she is the sole reason this isn’t a one start review. Our actual tour of Pompeii was only two hours. When we boarded the bus back no additional water was offered and there was no discussion or anything from the WorldTours rep. It was very awkward. The WorldTours rep clearly wanted a tip of some sort but as she had done pretty much nothing it was so awkward (we did tip the Pompeii tour guide). We were so let down because we had had so many fabulous experience with tour guides in Rome, Greece, and Turkey.

Response from the operator: Thank you for taking the time to share your detailed feedback following your tour. We genuinely regret to hear that your experience did not live up to the high standards you encountered earlier in your cruise, and we apologize for the frustrations your family experienced. We would like to clarify that for this specific excursion, our service includes a Tour Leader (the representative on the bus) whose role is administrative—handling check-ins, multi-ship group coordination, and logistics. Historical and site-specific commentary is exclusively reserved for our licensed archaeological guides at Pompeii, whom we are glad your family found highly knowledgeable and professional. However, we completely understand your disappointment regarding the communication delays, the lack of general overview during the drive, and the poor performance of the bus AC on such a hot day. Port logistics involving multiple arriving cruise ships can sometimes cause delays, but it is our responsibility to keep our guests informed, and we clearly fell short on that communication. We also regret that water was not proactively distributed upon arrival. Your feedback has been shared directly with our management and transport partners to audit our fleet's AC systems and improve our meeting point descriptions. We are grateful you highlighted our Pompeii guide's excellence, and we hope the ancient history of the site remains a fond memory for your family.

via Tripadvisor

Excellent way to see Pompeii from Naples

Friendly, very knowledgeable and informative. Comfortable and accommodating. Geppi and Antonio and the archaeologist Roberto were excellent

Response from the operator: Thank you for the great review! We are glad you enjoyed the comfortable ride and the informative tour. We'll pass your compliments along to Geppi, Antonio, and Roberto. Hope to see you again!

via Tripadvisor

Extremely enjoyable and informative ride.

Our hotel booked a transfer from Naples to Pompeii and back. I didn't realize we would be getting an experienced tour guide in the deal. Raffaele was extremely engaging and entertaining. Had a great energy and a fun, positive vibe. We learned a lot of interesting facts on the trip. I would highly recommend him. Went beyond all of our expectations.

Response from the operator: What a wonderful surprise to read! We are so glad that what started as a simple transfer turned into an unforgettable highlight of your trip. Raffaele takes great pride in sharing the history and energy of our region, and it is fantastic to hear that his positive 'vibe' and insights exceeded your expectations. We truly believe that the journey should be just as much fun as the destination! Thank you for the high recommendation, and we hope to see you again on your next visit to Naples.

via Tripadvisor

The World Tours provide great services!!

The service provider by Mirko Spatuzzi from Napoli to Pompeii and then from Pompeii to Positano was excellent. He is a great driver, super attentive and educated.

Response from the operator: Thank you for your review. We are pleased to hear that Mirko Spatuzzi provided an excellent service during your transfers from Naples to Pompeii and Positano. It is great to know you appreciated his attentiveness and professionalism. We will certainly share your compliments with him. We hope to see you again soon.

via Tripadvisor