Toledo Day Trip From Madrid including Zip-line Ticket

Disappoint

This tour was not up to the usual Viator quality! We were constantly being handed over to different guides…..the actual walking tour was VERY SHORT and really did not cover as much history as they usually do. After this brief tour, the guide told us that we had free time——however there was no mention of how to access the area where we had tickets for the Zipline. When asked about when we would be heading there…..we were told it’s on the map and it will tak about 20 minutes to get there. SERIOUSLY! We paid for a guided trip and the Zipline was as part of the package. A real letdown. If there were guides available to trot people thru the El Greco Museum and the Cathedral! We were instructed to meet at the drop off/pickup point at 1615. For an unidentified reason, the bus did not depart until approx 1700. Overall, this was a most disappointing tour and the tour company operating it do not match Viator tour standards!

Response from the operator: Dear Kelly, Thank you for sharing your feedback. We have carefully reviewed the details of your reservation and the operation of the tour, and we would like to clarify some aspects of your comments. The tour was operated according to the scheduled itinerary and the services included in your booking. The walking tour was conducted as planned, and the guide provided the historical information and explanations included in the activity. We understand that the duration and content of a guided visit can vary depending on personal expectations; however, the tour was delivered according to the description provided at the time of reservation. Regarding the zipline activity, we would like to clarify that this experience is scheduled during the free time portion of the tour. A map was provided indicating the location of the zipline meeting point, and the guide also assisted guests with directions and orientation to help them reach the area. As indicated in the tour information, the zipline is an activity that guests enjoy independently during the allocated free time. Regarding the return departure time mentioned in your review, we have checked our records and we have no information or reports confirming that the bus departed at the time indicated. Additionally, we have not received any similar comments or complaints from other participants in your group regarding a delay in the return departure. We regret that the tour did not meet your personal expectations; however, we would like to reiterate that the experience was provided as described, including the guided portion, the free time, and the zipline activity. We appreciate your feedback. Kind regards

via Viator

Toledo "not a full filling day tour"

In the full day trip, the walking tour of toledo is hardly an hour, the rest is free tie with no guidance given on where to spend time or visit. I had taken a ricket with zipline but was told it was hardly 10 sec and not worth it. I should actually be given back the amount i paid for the zipline. There are places yo see, but you need to explore yourself, not much od a tour

via Viator

Quick, fun activity in Toledo.

A quick, fun activity in Toledo. You walk to the bottom of the city and zip line across the river. Then you walk back across the bridge to give them your stuff back. Staff was helpful and knowledgeable. We felt safe and had fun. Only problem was how to get back up the hill. So do it at the end of the day when you are ready to leave Toledo!

via Tripadvisor

Things you need to know if ziplining

It was very nice heading out. Very organized. The tour guide was very nice and very passionate. But if you book the zipline, you need to ask them where the “fly” is they don’t know the word zip line. Also, you must note that the zip line is a long walk from where the guy drops you off after the tour. Lastly, getting home was so unorganized. They should’ve had the same people on the same buses rather than just having people lineup randomly and getting on the bus., it was chaotic.

via Viator

Beautiful City, Lackluster Tour

Was a little confusing and disorganized with half and full day options. There didn’t seem to be a dedicated English speaking guide. This seemed an afterthought even though we booked an English speaking tour.

via Viator