The best ATV tour with ziplines and Cenote swim day!

Disappointing

Although the atv and zipline experience were good the unprofessional way the management staff handled my reservation was unacceptable. I had a 9 am tour and no one showed up until after 12 for pickup ONLY after we called and text them. They claimed there was an error on their part but no refund no explanation no discount for the wasted time and lack of communication. The staff at the actual site were nice but the management or people that handle the bookings were extremely unprofessional and that is why I would not recommend this tour.

via Viator

Honest review

The excursion itself was fun and I enjoyed it, if you want to kill time it’s good for that, this was a last minute activity for me The only downside was the extra $30 fee which I know is mentioned on the website, but the explanation wasn’t clear. I was told it was for conservation, but In another review they replied to said it covers transportation and etc, which is confusing since transportation is already included in the original price. It just felt a bit unclear. Also, lockers are an extra $5 (not mentioned), another thing that felt weird was being asked to tip multiple times. I’m not against tipping at all, but being asked repeatedly made it feel a bit forced rather than something I choose to do. You also can’t bring your phone on the ATV or zip lines. I understand the ATV for safety purposes , but not really the zip lines especially if you have a case for that. It’s because they want to charge you another 30$ for the pictures they took of you One more thing, don’t forget water shoes. Someone in my group had to buy them there and they were around $60. the snack portion was really small. The tacos barely had any meat in them, so the portion didn’t really match the price. It would make more sense to serve at least three tacos instead of two given how small they are 😅 Overall I had a good time, just wish the extra costs and rules were explained more clearly upfront.

via Viator

Highly recommend this tour

We booked this tour from our hotel, Dreams Playa Mujeres in Costa Mujeres, Cancun, and were pleasantly surprised that this company was able to pick us up directly from there something many other operators wouldn’t do. That alone made a big difference and showed their great service from the start. The entire experience was well organized, and the staff was super friendly and professional. We had a blast riding the ATVs exciting but still felt very safe. The zip lines were so much fun with amazing views, and the cenote swim was the perfect way to cool off and end the adventure. Everything was well maintained, and you can tell they really care about providing a top-quality experience. Highly recommend this tour, especially if you're staying in Costa Mujeres and want a full adventure without worrying about transportation. Totally worth it!

via Tripadvisor

Highly recommended for friends and families

This was the last tour we did during our trip to Cancun and it was such a good one! The ziplines, driving the ATVs, and swimming in the cenote were all amazing a really unique experience. It was me, my boyfriend, my sister, and my brother-in-law, and we all had a great time. We got the tour at a really good price. There was an extra fee we had to pay, which is mentioned on the website, but honestly, it was totally worth it. We paid with a credit card and everything went smoothly.

via Tripadvisor

Do NOT go here.

If I could give zero stars I would me n my family was charged for a service that we did not do. But that’s just to say the least we were 30 mins LATE an even arriving to pick us up. We paid $219 on Viator n then when making it to the excursion we were charged an extra $30 EACH mind you it was 4 of us. We explained we didn’t have a problem paying the $30 service charger but why should everyone have to pay it if they were not participating in ANY of of the activities. I mean DIDNT PARTICIPATE IN ANY OF THE ACTIVITIES asked for a refund so we could just go back to our rooms and our refund keeps getting denied so I’m reaching out to our bank for a dispute. Not paying for a service that did NOT do. HENRY kept stating that his boss said he had to charge us even though I kept saying I’m not participating in anything.

Response from the operator: We appreciate your feedback and are sorry to hear that your experience did not meet your expectations. However, we would like to clarify some important details regarding your booking. 1. Regarding the Additional Fee – The $30 USD per person fee is clearly stated in the “Not Included” section on Viator before booking. This fee is mandatory for all participants, regardless of whether they choose to participate in the activities or not, as it covers entrance fees, transportation, and operational costs. 2. Late Arrival – Our team strives to provide timely and efficient service. While delays can occasionally occur due to external factors like traffic, we do our best to minimize any inconvenience to our guests. 3. Refund Policy – As per Viator’s terms and conditions, once the service has been provided, refunds are not issued. We understand your frustration, but our team followed the established policies agreed upon at the time of booking. Our goal is always to ensure a smooth and enjoyable experience for our guests. We regret that this situation caused dissatisfaction, and we appreciate your understanding. If you have any further concerns, we are happy to assist you directly. Best regards

via Viator