The Best 2D1N HALONG BAY- All Inclusive,Overnight on Boat By Expressway Transfer

Conned by the organisers!

So disappointed in the organisers of this trip! Had booked this one night boat trip for me, my partner and our *4 year old* child quite some time back. We were informed the very last night before the trip (like 8pm - pick up the next morning was going to be around 7.30am - so very little notice) that something was wrong with the booking (no details of what) and that they would “upgrade” us to a premium boat. We said ok, but found that there was really nothing upgraded about it compared to what we had already booked, and the photos of the new boat online looked nothing like it - very misleading (only accurate photo was the outside of the boat). But the WORST bit was this - After nearly three hours travelling on the coach and soon arriving at the boat, I get a text from the organisers saying I have to pay more money because they have seen my child’s passport and somehow concluded that she is 5. (The booking said children up to 5 go free, that was one of the reasons I booked it!) my daughter is NOT 5 years old, which I showed them on the passport. But they proceeded to argue again and again that she was 5 (and we kept repeating that she has recently turned 4). They started almost harassing us as we got on the boat, ringing, texting, calling us via a colleague and the argument about her age continued (had to have this call right in front of all the other passengers as well which made it worse) they gave me three different prices for what I should pay too. First it was 1100 vnd, then $75, then $50. I felt like I was being scammed! Eventually after lots of hounding and arguing I was so fed up with the situation and the boat had already started sailing so I just ended up reluctantly agreeing to pay. It ruined the start of the experience and I can only express how disappointing it all ended up! The crew on the boat were lovely, I will say that, but the organisers I’d give a “minus 5” if I could!

via Tripadvisor

A little disappointed

Our Tour manager Trevor was great. Food and all hotels very good. But called All inclusive but only in one hotel as one in Strasbourgh and Basel only one small wine included. But too many trains in 7 days.And an incline walk to the station 5 days had to use my inhaler. Need to be very active. Hotel we stayed in Switzerland was lovely but nothing in the village. Also no bar to sit in after evening meal so bedtime before 9 pm. Not ideal for adults. The scenery on Glacier Express and Bernina was fantastic. But we did Bernina twice in one day. Once on regular train then back on Bernina train. We were a party of 4 and met some lovely people. But 2 of party will not do another train holiday. JB

Response from the operator: Please check again that you have write the review to the right product that you have experienced. Cause the tour you have review is Halong 2 days 1 night tour in vietnam.

via Tripadvisor

Highly recommended

amazing tour! they will really take care of your from beggining to end of the tour. we have been picked up and drop off to our hotel. comfortable and luxury shuttle. the food in the cruise is delicious. also we got the best tour guide Mr Trung. very informative and will really take care of you throughout the trip. highly recommended.

Response from the operator: Dear Sir/Madam, Thank you for writing such a very nice review and giving recommendations as well. The Cozy Vietnam team is feeling very happy that you had enjoyed your time in Halong. We are looking forward to serving you and your family, your friends again when you come back to our country - Vietnam in another tour. Sincerely, Cozy Vietnam Team

via Tripadvisor

Beat Guide for the Best Experience

Amazing Experience!! Our guide Trung was extremely prepared, super fun. He looked after us since he came to pick us up at the hotel, till the very end! Awesome experience. One of the best excursions ever. Plus the place! Stunning !! I strongly recommend them!!

Response from the operator: Hi Sir, Wow, thank you so much from the bottom of my heart. I am thrilled that you've enjoyed the trip and our activities. Your review and recommendation means a lot to us. We will work harder to strive for superior services for our clients. Hope to see you again soon. Sincerely, Cozy Vietnam team

via Tripadvisor

If this isn't on your bucket list then it should be for the views alone.

The views, nice food, the caves were amazing too. Drinks are expensive on the boats - maybe stock up with your own. We did not like the wine, either the red or the white. Lots of good food though. Cookery class was spring roll making. We went for a smaller sized boat and therefore group (18) which I guess could also enhance the experience. We were with a good group.

via Viator