Teotihuacan Early Access & Tula Archeological Sites Private Tour

Great Experience, Long Tour, Master-Level Course in Mesoarmerica

Our tour guide, Jorge, is a treasure trove of information and we touched upon a myriad of topics, from the latest discoveries in archeology worldwide, to archeological sites in Mexico that flourished hundreds of years (BCE). Jorge even recommended a few additional sites in Mexico with pre-historic discoveries that I can not wait to go back to and explore. To understand the archeological sites, one must also understand the beliefs of the people's that inhabited the area. Jorge gave us a master-level course on Mesoamerican cosmology and culture. We even went into deep discussions as to the origins of the people from these areas, as well as the astrological, architectural and social-economic structures that composed these societies. I came back with several books that he recommended to read up on to get a better understanding, as well as the doctoral thesis from esteemed university professors that questioned long-standing assumptions as to what really took place during the conquest of Mexico and Tenochtitlan. The private tour was a bit pricey, but bear in mind that it is fully private to your own group. Definitely worth every penny and glad that Amigo Tours accommodated us last minute. Amigo Tours was very organized, and the check-in process was very smooth. Amigo Tours also had excellent communication and follow-up before the tour to put us at ease. Definitely planning to use them again.

Response from the operator: Dear Ramon, Thank you for sharing your experience. We're delighted to know you enjoyed your visit and that the private tour allowed you to explore the history and culture of these remarkable archaeological sites in depth. We're also pleased that our team's organization and communication contributed to a smooth experience from the very beginning. Thank you for choosing Amigo Tours, and we look forward to welcoming you again on a future adventure. Kind regards, Amigo Tours Quality Team

via Viator

Amigo Tours is an Unethical Company -- Beware!

I had to wait many years before I could travel to Tula. I booked a trip many months ago with “Amigo Tours” through Viator (trip title "Teotihuacan Early Access & Tula Small Group Guided Tour"). Then a short while before the trip Amigo Tours I got an e-mail from the, saying that they cancelled it, and I had to contact Viator to tell Viator that I wanted to cancel. That seemed strange. When an operator cancels, it is them that is supposed to contact Viator – unless they do not want Viator to know that they cancelled the trip. I verified this with Viator. I suspect that they did not have the number of people that they wanted booked for the trip. They called it a "force majeure" reason in their unfortunate note to me. When I asked for more details, they did not provide any. I’m sure if they read this post on this site, they will try to put some reason to make it not look like they are the unethical company that they certainly appear to be. Now, you would assume I would have received my refund. But no, they did not do what they should have with Viator. I had to call Viator to get my refund. Viator customer service was great – I only wish Amigo Tours had a shred of the professionalism, courtesy, and ethical standing that Viator does. For the sake of your own happy travels, be very careful before booking any trip with Amigo Tours. By the way, due to their unethical behavior, I will now never get to Tula in my lifetime. Thanks for destroying something for which I had waited for years, Amigo Tours.

Response from the operator: Dear C8577DOrichards, Thank you so much for your review, your opinion is really important for us. In this case, the follow-up was specifically from Viator, but we appreciate your feedback and will be more careful about it in the future. At the end, the most important thing for Amigo Tours is your well-being. We are glad to know that the problem was solved correctly. Kind regards from AMIGO TOURS. -Judy.

via Tripadvisor

Amigo Tours is an Unethical Company

I had to wait many years before I could travel to Tula. I booked this trip many months ago “Amigo Tours” through Viator. Then a short while before the trip Amigo Tours said they cancelled it, and I had to contact Viator to tell Viator that I wanted to cancel. That seemed strange. When an operator cancels, it is them that is supposed to contact Viator – unless they do not want Viator to know that they cancelled the trip. I verified this with Viator. I suspect that they did not have the number of people that they wanted booked for the trip. They called it a "force majeure" reason in their unfortunate note to me. When I asked for more details, they did not provide any. I’m sure if they read this post on the Viator site (or elsewhere), they will try to put some reason to make it not look like they are the unethical company that they certainly appear to be. Now, you would assume I would have received my refund. But no, they did not do what they should have with Viator. I had to call Viator to get my refund. Viator customer service was great – I only wish Amigo Tours had a shred of the professionalism, courtesy, and ethical standing that Viator does. For the sake of your own happy travels, be very careful before booking any trip with Amigo Tours. By the way, due to their unethical behavior, I will now never get to Tula in my lifetime. Thanks for destroying something for which I had waited for years, Amigo Tours.

Response from the operator: Dear Richard_S, Thank you so much for your review, your opinion is really important for us. In this case, the follow-up was specifically from Viator, but we appreciate your feedback and will be more careful about it in the future. At the end, the most important thing for Amigo Tours is your well-being. We are glad to know that the problem was solved correctly. Kind regards from AMIGO TOURS. -Judy.

via Viator

Unreliable agency

The tour was cancelled a day before for unclear reasons. The tour was supposed to be to Teotihuacan and Tula and the agency stated the trip was cancelled for reasons beyond their control. They tried to sell me a supposed “upgrade” to go to Teotihuacan and the Basilica of Our Lady Guadalupe instead. In fact, this not an upgrade from what I had paid for; it’s a downgrade, as the Basilica is a quick stop on the same way back to Mexico City. I didn’t fall for it, and went for a refund instead. I suspect they cancelled the tour because not enough people had signed up and kept things purposefully vague: “reasons out of our control.” I wouldn’t book anything with this company again.

via Tripadvisor

First rate trip!

The history of this area was wonderful and walking in the garden with cacti and flowers was unexpectedly a treat. Great guide!

Response from the operator: Dear Margaret_E, Thank you so much for your feedback, our entire team is delighted to hear how much you enjoyed your experience with our guides. We hope to have the opportunity to see you again. Warm regards from Amigo Tours. Alma

via Viator