Stunning Sundown Beach Ride on horseback! MINIMUM 2 PARTICIPANTS

Perfect

Absloutely perfect activity to do with my daughter visiting me from the UK. Sunset, beach and beautiful horses, that are well behaved. The guides are great, and aware of whats going on in the group. I will definetly book again with other visitors.

Response from the operator: We are glad we lived up to your expectations and that you enjoyed it!

via Tripadvisor

Completely Unprofessional and Disrespectful – Experience Never Took Place”

This experience was an absolute disaster and completely unacceptable. I booked this experience for my friend’s birthday in May 2026. The organizer therefore had plenty of time to prepare for the booking and was fully aware of it well in advance. Now it is August 8, 2026, and despite knowing about the booking for months, she did not even have the basic courtesy to cancel or inform us that she would not be showing up. In fact, she contacted me herself that very morning, confirmed the exact time of the experience, and even gave me specific instructions about what clothing to wear. Based on this confirmation, we made the effort to travel for an entire hour to the venue. Despite all of this, she simply did not show up. She did not cancel, did not inform us that there was a problem, and made no attempt to contact us. We were left waiting after traveling for an hour specifically for this experience. Her excuse afterwards that she had “mixed up the day” is simply not acceptable. She had contacted me that very morning and explicitly confirmed the appointment. There is absolutely no reasonable explanation for her failure to show up, especially considering that she had known about the booking for months. What made the situation even worse was her attitude towards me. Instead of apologizing properly and taking responsibility for what had happened, she behaved extremely rudely and disrespectfully. Her manner of communicating with me was completely inappropriate and showed a shocking lack of respect for her customers. What is also concerning is what we were told by a neighbor. According to the neighbor, this company has allegedly been subject to repeated police inspections and has reportedly been shut down and reopened under different names. We were also told that the company allegedly does not have the necessary authorization to offer horseback rides on the beach, yet continues to do so regardless. I cannot independently verify these claims, but they certainly add to the serious concerns surrounding this business. The organizer’s behavior was extremely disrespectful, irresponsible, and completely unprofessional. She wasted our time, our effort, and an entire day that we had specifically planned around my friend’s birthday experience. What was supposed to be a special birthday memory was completely ruined because of her lack of reliability, professionalism, and basic consideration for her customers. I would strongly advise anyone considering booking this experience to think very carefully before doing so. Based on our experience, I would absolutely not trust this organizer to honor a booking or treat customers with the basic level of respect and professionalism they deserve. This was not a minor misunderstanding or an unfortunate scheduling issue. She confirmed the booking on the very same morning, gave us specific instructions, allowed us to travel for an hour, and then simply failed to show up without even informing us. That is completely unacceptable. I expect a full refund for an experience that was never provided.

Response from the operator: Lamentamos sinceramente la confusión que se produjo con la fecha de su reserva y entendemos perfectamente su enfado. Se trató de un error en la gestión de la fecha y sentimos las molestias que esto pudo ocasionarle. Queremos también aclarar varios puntos de su reseña que no reflejan lo ocurrido. Por respeto a la privacidad de nuestros clientes no podemos publicar capturas de pantalla de las conversaciones mantenidas, aunque dichas conversaciones demostrarían que en ningún momento hubo por nuestra parte un trato grosero, irrespetuoso ni una falta de respeto hacia usted. Siempre intentamos atender a nuestros clientes con educación y profesionalidad. Además, desde el primer momento le ofrecimos el reembolso íntegro de la reserva. De hecho, fui yo personalmente quien realizó la solicitud de devolución completa, sin poner ninguna objeción ni negarme en ningún momento a efectuar dicho reembolso, precisamente porque entendíamos la situación y queríamos resolverla de la forma más correcta posible. Por otro lado, la información que menciona sobre una supuesta prohibición para realizar la actividad no corresponde a nuestra empresa. Esa circunstancia afectaba a una empresa anterior que operaba en estas instalaciones. Nosotros llevamos aproximadamente un año y medio trabajando aquí, desarrollando nuestra actividad con total normalidad y cumpliendo con todos los requisitos necesarios para ello. Sentimos sinceramente que esta incidencia haya derivado en una experiencia negativa para usted. Aun así, creemos importante aclarar estos hechos para que futuros clientes dispongan de una información veraz y completa sobre lo sucedido. Saludos Trafalgar Polo.

via Viator

Amazing

Was an amazing experience. The horses ridden were calm so responsive and beautifully looked after. The tour guide we had was so friendly and kind and really looked after us would definitely come back again!

via Viator

Don’t count on a refund if it rains

We didn’t get to go. We tried to still go despite the rain, hoping that it would let up, but when we got there, it was too cold and rainy and muddy. We never got a refund or even a partial refund because you said that we would keep our fingers crossed and hope that the rain let up. The people at the stables were Lovely and so the one Stars for them. They offered to take us two days later, told us to let them know if we wanted to come that day, but it didn’t work into our schedule and you were leaving the following day and had to drive 50 minutes to get there. When I asked for even a partial refund, we were denied because the horses were saddled. Not to mention that the woman was very rude about it and said that we weren’t thinking about time to saddle the horses, which is why only asked for a partial refund, not to mention the fact that my husband even offered cash to the gentleman there, but he refused. Considering that this activity is completely dependent on the weather, I cannot remotely understand why we would not be offered at least a partial refund. We were already on the road driving 50 min from Cadiz about 15 minutes away when we were asked if we wanted to still go on the ride, but she did not say that us saying let’s see if the rain lets up determined whether or not we could get a refund. I was very unhappy with the company and whoever was running it. The family at the actual place was very nice though, and I would’ve liked to ride with them, but it is my understanding that the person I was speaking to you was not even there. So it certainly was not their fault. My issue is with the company and whoever was making the decisions. And then she was like you can still do it another time. this was the trip that we saved up and planned for years I don’t think we will be coming back to Cadiz to ride horses from the United States.!!! if we had gotten to go, it might’ve been very nice. But the business aspect of this leaves much to be desired.

Response from the operator: Gracias por tu comentario. Antes que nada JAMAS FUI GROSERA CONTIGO, al contrario te di opciones. Te comenté que llovía bastante y aún asi decidiste ir, y al llegar al lugar cambiasteis de opinión, los caballos ensillados bajo la lluvia y los trabajadores también se mojaron al prepararlos (incluso uno cogió un resfriado luego de eso) te di ls opción de venir otro dia a lo que tu respuesta fue que en dos días seria posible, pero llegado el día me dijiste que estaban cansados, a esa altura el reembolso ya no es viable porque pasaron dos días. Te ofrecí la opción de dejar el paseo para una próxima vez y tu respuesta fue de mala manera, aun asi estaremos encantados de recibirles una próxima vez sin necesidad de una nueva reserva!! Saludos..

via Viator

Nice sunset ride, hard to get there

The experience was great. The guide was extremely nice. But know that it is not close to Cadiz. It is an hour drive from the city. I am not sure if public transportation goes that far out. We were going to take the bus from Seville but couldn’t figure out where to go. We ended up renting a car to get there and back. In summary, the activity is great. Getting there is a little tricky (otherwise I would give five stars).

via Viator