St Peter Basilica Guided Tour with Priority Access

Saved our Holiday so helpful!

We arrived at our meeting place to meet with another tour operator with Get your Guide. We found out that company had not been seen in days. We were lucky enough to meet the guides from Inside Out who could not have been more helpful. Thanks to their help we got skip the line tickets for three people just 30 minutes after our original scheduled time slot! Totally recommend this company went above and beyond and saved the day and we got to see the David which in itself is spectacular. Can’t thank you guys enough

Response from the operator: Dear Guest, Thank you so much for your wonderful review! We are delighted to hear that our team was able to help you and turn a stressful situation into a positive experience. We are glad we could help you enjoy your visit without missing out. Your kind words mean a great deal to our staff, and we sincerely appreciate your recommendation. We hope to welcome you again on a future visit to Rome! Kind regards, Gaia Inside Out Italy

via Tripadvisor

St Peter’s Basilica

While due to “logistical” issues we did not have a guide, and so the company gave us a partial refund. We were able to skip the line both for entrance to Vatican City and St Peter’s Basilica. On a hot day that was epic. The employee that provided us with our tickets was very friendly and helpful.

Response from the operator: Dear Mary, thank you so much for your understanding and for still leaving such a generous review despite the guide not being available on the day. We're really pleased the skip-the-line access made a difference, especially on a warm day! Our team always tries to do their best, and we're glad the staff was friendly and helpful. We hope you'll give us another chance in the future! Warm regards, Claudia

via Viator

Terrible Customer Service, do not use

I can't comment on the tour because we never had it but I can comment on the terrible customer service. We booked this tour months in advance. The day before they tell me it is canceled. The offer me a tour the next day or a refund. Not ideal, but we take the next day. Then they tell me actually that one is canceled too, we can have a self guided tour with audio and a partial refund. Again not great but we really wanted to see it so we took it. Arrived at meeting point as instructed, 30 minutes ahead where tickets and partial refund were to be delivered. No representative. Text them, get attitude, you're early, we'll be there 15 minutes before. Send them the text saying 30 minutes, more attitude. Person arrives with tickets, surprise knows nothing about partial refund. Show her message, they will send later. Line up, get in, ask where the audio tour is. It's on your phone which you need to know because you have to bring your own headphones, our phones don't have a port to plug them in. So no audio tour. We walked around alone for about 15 minutes because we have no clue what we were looking at, as we had no guided tour that we purchased, and no audio tour either. Despite having confirmation from both companies that we should get a full refund, each is trying to get the other to pay it so we are still waiting. Do not use either HeadOut or Inside Out Italy, terrible service. Weve been all over Italy in the last two weeks and had great service from ShoreExcursuins.com and Viator, but we will never get back to Rome and have been robbed both of the experience of St Peter's Bascilica and my vacation dollars

Response from the operator: Dear Customer, Thank you for taking the time to share your experience. We are truly sorry for the disappointment and frustration caused by the repeated changes to your booking. The original guided tour had to be cancelled due to an exceptional operational issue. We understand that accepting an alternative date required you to rearrange your plans, and we deeply regret that the guide assigned to the rescheduled tour then had to cancel at the last minute because of an unexpected health issue. Although both situations were unforeseen, we fully recognize that experiencing two consecutive cancellations had a significant impact on your visit. We are also very sorry that the communication at the meeting point did not feel welcoming or consistent with the instructions you had received. You were absolutely right to follow the stated arrival time, and our team should have responded with greater understanding and professionalism. We equally regret that the representative was not informed about the agreed partial refund. Regarding the audioguide, we sincerely apologize that the requirement to use a personal smartphone and headphones was not communicated clearly enough in advance. The alternative offered should have been fully accessible and properly explained so that you could still enjoy a meaningful visit. We understand that you travelled a long way and may not have another opportunity to visit St. Peter’s Basilica. We are deeply sorry that the experience you had planned months in advance was affected in this way. This is not the level of organization or customer care we normally strive to provide. We are also sorry for the confusion surrounding the refund. We are committed to cooperating with Headout to ensure that the matter is reviewed and resolved correctly. We genuinely regret that we let you down on such an important day. We hope that, despite this experience, we may one day have the opportunity to show you the quality of service that Inside Out Italy is normally proud to provide. Kind regards, Veronica

via Tripadvisor

Nice experience!!

I took part in a guided tour of St. Peter's Basilica with and I was really satisfied. The organization was impeccable: everything was well planned, with no downtime and great attention to detail. The guide was competent, clear in explanations and able to make the visit interesting and engaging. I also really appreciated the management of the group, which was fluid and well coordinated. I definitely recommend it to those who want to live a well-organized and pleasant experience, especially in such an extraordinary place as St. Peter’s Basilica.

via Tripadvisor (translated)

Fantastic Basilica Tour with Susana!

Susana was amazing on our Basilica tour! She made history come alive with clear and engaging explanations. Super patient and friendly, highly recommend her tour!

Response from the operator: Dear Guest, Thank you so much for your fantastic review! We’re delighted to hear that you had such a great experience on the St. Peter’s Basilica tour with Susana. Her ability to bring history to life with clear, engaging explanations—along with her patience and friendly approach—truly makes a difference. We really appreciate your high recommendation and will be happy to share your kind words with Susana. Thank you again for choosing Inside Out Italy. We hope to welcome you back soon for more unforgettable experiences in Rome! Warm regards, Inside Out Italy Team

via Tripadvisor