Side/Alanya: 4-in-1 Buggy Safari, Rafting, Zipline & Jeep Safari

Not again.

We booked the excursion at the hotel through the tour operator. Unfortunately, we were already given a lot of false information there. The trip from Side took a very long time, almost two hours. Upon arrival, we saw a wild jumble of people waiting for their tours; it was loud and stressful. When we were assigned our tour guide, he rushed us through the briefing quite quickly and convinced us that we had to buy expensive bandanas, sunglasses, waterproof phone cases, and water shoes on-site. An expensive affair, so it is better to stay away and bring everything with you. We then continued to the changing area; helmets and life jackets for children were unfortunately in short supply, so they had to wear helmets and life jackets for adults, which of course served no purpose. After everyone was ready, we got into an unroadworthy bus with a cracked windshield, broken seats, etc. Arriving at a parking lot by the river, the tour guide drilled us through a small forest down to the river, where the boats were waiting. Again and again, he just yelled at us about who had to go into which boat. On the river, he started pushing people into the ice-cold water against their will, even though they asked him multiple times not to do so. Since there were so many boats on the river, everything seemed hectic and chaotic. We were constantly rammed by other boats, pelted with buckets of water, and filmed by guides so that an expensive film and photos could be sold at the end. Afterward, we got out for the buggy tour; this was chaotic again, and there were far too many buggies on the tour, so you had to drive very slowly and didn't really get to drive properly at all. After that, back into the car and off to the zip line; after waiting in line for 1 hour with no information, we went down an unspectacular route over piles of trash and sand. There were better routes that ran directly over the river. For safety reasons, we did not participate, as the harnesses and carabiners were partially damaged and broken. Continued to be drilled by our tour guide, we finally went to lunch after about 3.5 hours (at 3:00 PM!)! Until then, there was neither water nor anything else, as you were supposed to leave everything on the bus. Contrary to what was promised, drinks were not included in the price. For lunch, there was bulgur with chicken, simple but okay. After 10 minutes to eat, you had to watch the sales film and get into a rickety Ford Transit again for the JEEP safari. Since it was calculated too tightly, people had to stand. The music was turned up to the max and the driver raced through the forest at full throttle. All in all, we are very disappointed with the price-performance ratio and cannot recommend this tour operator. We were glad to have survived this day without any injuries.

via Tripadvisor (translated)

Great experience

Super great excursion, with jeep, buggy, zipline, lunch, and at the end, intense whitewater, highly recommended! A very special thanks for the great tour to our Super Mario🤩🤩🤩

Response from the operator: Danke

via Tripadvisor (translated)

Tazy Canyon Safary and Rafting

Great experience. Amazing sights at Tazy Canyon. The only thing I would change if the price for pictures and videos at the end, if it was lower genuinely more people would buy. Otherwise, highly recommend.

via Tripadvisor

Absolutely incompetent tour guide for rafting.

The stated start time of 7:30 is automatic and incorrect. Our travel time was over 4h. Our group for the Ramashka rafting consisted of 14 people and they were distributed very unevenly in the boat by weight. Instructions were ignored or it was said that it was okay. Right at the beginning of the rafting, there are rapids with many rocks. The guide gave no instructions whatsoever on whether to go left or right, and thus no one acted or steered. This resulted in us hitting a large rock in the middle and capsizing. My husband, my daughter, and I, as well as almost the entire group, went overboard. However, I was hit the worst. My husband was able to pull me above water by my helmet once before I went under again. This probably saved my life. I got caught under the boat and had no chance to surface. All the banging against the rocks did the rest. As if that weren't bad enough, the guide did not take our urgent request to let us off seriously, as we, like others, were injured and my children were understandably completely panicked. We had to become very loud and clear. We and another family with 2 kids, the woman had also been injured, got off. He only said to the group once that he could not have done anything. Accordingly, it was hardly possible to enjoy the remaining activities. I pulled myself together for my kids, but broke down in the evening - I almost drowned, and came back to the water's surface at the very last moment without having any air left. That was a clear mistake by the tour guide. We have done this tour with other providers before, it was great - that is why we intended to do it again. Now I am afraid in the pool, even though I am a very good swimmer.

Response from the operator: Der folgende Text ist ein Beispiel für eine professionelle und unternehmerische Antwort, die die Angst des Kunden nicht herunterspielt, aber gleichzeitig die Vorwürfe der Fahrlässigkeit seitens des Unternehmens zurückweist. Sehr geehrter Gast, zunächst möchten wir unser Bedauern darüber ausdrücken, dass Sie aufgrund des Vorfalls Angst und Unruhe verspürt haben. Wir verstehen, dass ein solches Erlebnis Sie und Ihre Familie psychisch belastet haben kann. Wir möchten jedoch klarstellen, dass einige Ihrer Vorwürfe die tatsächlichen Ereignisse nicht korrekt wiedergeben. Rafting ist eine Natursportart, die auf natürlichen Flüssen stattfindet und gewisse Risiken birgt, die im Rahmen internationaler Sicherheitsbestimmungen eingehalten werden. Vor der Tour erhalten alle unsere Gäste die notwendige Sicherheitsausrüstung und eine Standard-Sicherheitseinweisung. Unsere Guides sind professionell ausgebildet und verfügen über langjährige Erfahrung in diesem Bereich. Die Sitzordnung in den Booten wird nicht nur nach Gewichtsverteilung, sondern auch unter Berücksichtigung der Strecke, der Anweisungen des Guides, des Teilnehmerprofils und der Sicherheitskriterien festgelegt. Daher stimmen wir Ihrer Einschätzung, dass die Sitzanordnung im Boot aus Sicherheitsgründen ungeeignet war, nicht zu. Die Raftingstrecke beinhaltet naturgemäß Felsen, Strömungen und Wellen. Obwohl selten, sind Kollisionen mit Felsen oder Kenterungen natürliche Ereignisse beim Rafting und können weltweit vorkommen. Solche Vorfälle sind nicht allein auf Fehler des Guides zurückzuführen. Nach dem Vorfall setzten unser Guide und unser Sicherheitsteam die Standard-Notfallmaßnahmen um und stellten die Sicherheit aller Gäste an erste Stelle. Auch den Wünschen von Gästen, die die Tour nicht fortsetzen wollten, wurde nach den erforderlichen Sicherheitsprüfungen entsprochen. Wir nehmen Ihre Angst und Besorgnis jedoch sehr ernst. Das Sicherheitsgefühl unserer Gäste ist uns äußerst wichtig. Daher wurde Ihr Feedback von unseren zuständigen Betriebsleitern erneut geprüft und wird zur kontinuierlichen Verbesserung unserer Servicequalität berücksichtigt. Obwohl wir bisher Tausende von Gästen sicher auf derselben Strecke betreut haben, schätzen wir jedes Feedback, da es uns hilft, unsere Abläufe weiter zu optimieren. Wir bedauern die negative Erfahrung, die Sie gemacht haben, und wünschen Ihnen und Ihrer Familie alles Gute und viel Gesundheit.

via Tripadvisor (translated)

Fantastic Company . Great Customer Service!

Great company. Very cooperative excellent communication .Driver was always very helpful. Will definitely recommend to others and use them again.

Response from the operator: Thank you

via Tripadvisor