Shared Departure Transfer: Hotel to Saint Lucia International Airport

Don’t Risk It - We almost missed our return flight because of transportation that didn’t show up

We booked our vacation to St. Lucia using Sunwing/Nexus Tours in order to save some money compared to other name brand airline packages. We didn’t use them for anything but transportation and accommodation booking - we did everything else through our resort. The transfer from the airport to the resort was adequate though in a very rundown van. Our return transportation just didn’t show up. 8 of us were at the resort waiting for the 1.5 hour trip to the airport and the van didn’t come. After 45 minutes of waiting I called Nexus Tours and they told me to call back in 10 minutes (terrible customer service). I called back in 10 minutes and they said they hadn’t heard from the driver, and instructed us all to book our own transportation and that we would be reimbursed. 8 of us split the $200 USD shuttle fee that our resort was able to organize for us last minute - thankfully the resort was helpful and we all made our flight on time. It has taken two months for a resolution from Sunwing/Nexus Tours customer service. At the end of the day, they declined to reimburse the $50 USD I claimed for me and my fiancée’s shuttle. They offered me a travel voucher on good faith but I never intend on booking with them again. The day of our return flight was the spring time change and they blamed the late transfer on that…which is unacceptable as the airports don’t have the same ability to make similar excuses and if we missed our flight we would have been stuck there for two more days. I’m disappointed that our vacation ended up with a fair amount of stress, and I’m disappointed that Nexus Tours isn’t being accountable and reimbursing me the money they promised me over the phone. I would recommend considering other providers and having some additional peace of mind for anybody considering this company.

Response from the operator: Thank you for taking the time to provide us with your feedback. We are truly sorry to hear about your recent experience and regret any inconvenience you faced. At NexusTours, we strive to offer the best service possible, and your comments are essential for us to improve. To address your concerns promptly, please email me at avazquez@nexustours.com with your booking number and more details about your experience. I will investigate the matter personally and ensure you receive a detailed response. We hope to have the opportunity to restore your confidence in us and welcome you back for a better experience in the future. Alejandro Vazquez – Senior Director of Customer Success. NexusTours.

via Tripadvisor

Perfect lady driver

Lovely driver she was excellent why should I say more why there is a minimum of 53 characters I have no idea and it would really would. I would probably next time not do this review only because the lady was really good. I would like to give her a good feedback.

via Viator

Do Not Trust Nexus Tours

I was very, very disappointed with this transfer to the airport from hotel. When I booked my returned trip, it was scheduled for pickup at 11:00 a.m. on Tuesday, July 23rd. Everything was confirmed and I have my receipt to prove it. Well on Sunday, I was supposed to meet with the representative of Nexustours to go over the details on pickup. We were suppose to meet at 3:30 p,m. I went to front desk and they had no idea what I was speaking of. I gave them the card that was given to me from the same company when I arrived. The hotel rep called the representative and was told that she couldn't make it at that time and she would be there at 5;30 instead. I informed them that I would not be there at the time. The representative never called or left a message. I called Viator to confirm my time since that's who I paid through and they said my pick up time was 9:55 a. m. on Tuesday. I said my information states 11 a.m. We kept going back and forth. Finally, I talked to the representative from Nexus and she told me that she would speak to her manager. She then said they said the lastest they could pick me up is 10:30 because they had 2 other passengers to pick up from another hotel. Well, the driver was there at 10 and I was the only one in the car on the entire ride to airport. I would not recommend them to anyone because they are LIARS!

via Viator

Tout Bagay volcano and mud bath

Tout Bagay tour. One to definitely go and see. Booked with the lovely lady Heidi from Nexus tours. Left the Royalton hotel by mini bus down to Rodney Bay then on a catamaran to the Soufriere where you see the Pitons. Firstly you go to Toraille waterfall but be warned it’s cold but fun! Then you have the chance to pick either the mud bath or the volcano tour. My wife did the mud bath with one son while I did the volcano with our other son. Both had enjoyable experiences. The tours last about twenty minutes on each one and then you go for a snack at a restaurant. Then it’s back to the boat with plenty of refreshments on board and where after a short while you get the chance to go snorkelling plenty of fish to see but not enough snorkels so bring your own if you have one! Once we set off again they pull into Marigot Bay for a few minutes then it’s back to Rodney Bay and the Hotel. It was around an 8 hour trip but certainly would highly recommend to anyone. Well done to Nexus St Lucia and the crew on the catamaran.

Response from the operator: Hello dear GlennPerfect Thank you for choosing NexusTours and for taking the time to share your feedback with us. We truly value your comments, for they help us to continuously improve our services and exceed our customers' expectations. We are thrilled to hear that you had an unforgettable experience in St Lucia and that our team went above and beyond to make your stay memorable and unique. Don't forget to tag us @NexusTours or use the hashtag #NexusTours when sharing your photos on social media. We love seeing our guests share their special moments with us! We look forward to the opportunity of welcoming you back to any of our amazing destinations soon. If there is anything we can assist you with, big or small, please don't hesitate to contact us. See you soon! Alejandro Vázquez Corporate Director of Guest Experience NexusTours

via Tripadvisor

Reliable service!

Our driver arrived on time and was patient and very nice. He got us to the airport safely and on time.

via Viator