Serravalle Outlet Shopping Mall Shuttle Bus - Return ticket

Long Day - Hit & Miss if it Will Be Successful

Everyone talked about this mall so wanting a bargain we took this tour out there. First it is about a 1-1.5 hour drive one way dependent upon traffic. With the timing we had 5 hours which was way too long. They have the high end stores - Gucci, Burberry, Prada. If you want a purse but cannot afford regular prices and aren't picky on style then you'll get one 1/2 off. As for clothes it is a hit and miss. They had alot of clothes but not alot of sizes. And alot of the clothe were weird, clothes you would never wear on a regular basis. We honestly were ready to leave in about 3 hours but had to stick it out due to having to go with our shuttle time (they wouldn't allow us to go on an early time slot). And to take an uber back was over $300. I wish they had true shuttles going back as there were alot of people I think would have left earlier. Or maybe let you select when purchasing a ticket how long you want to spend and select your return time instead of it being set. It was a wasted day for us - I mean it could have been successful if they had the sizes but we struck out. I Again you want a purse, then go.... otherwise I'd reconsider spending an entire day here while in Italy.

via Viator

Wonderful day

It was really great the driver was on time , the bus is comfortable, the air condition was top and the road is lovely

via Viator

Good

Bus started on time and staff are helpful. But it does take nearly 2hours one way. I would recommend going 10am and come back by 6 or 7pm.

via Viator

AC issues in the bus

First of all positive things , the bus was big and clean, pick up and drop at right time The main problem we faced was that the Ac was not working for the outbound bus. For almost 90 minutes we were literally in an oven, kids had a tough time as our trip was in summer and the bus had no cooling. So if booking and getting the bus, check the Ac if it’s summer .

Response from the operator: Thank you for the detailed feedback and we're glad the pick-up, drop-off and cleanliness were good. We're very sorry to hear the air conditioning was not working properly on the outbound journey, especially with children on board in the summer heat. This is not the experience we want for our guests, and we have flagged this issue with our transport provider to ensure vehicles are properly checked before departure. We appreciate you bringing this to our attention.

via Viator

Worth the trip

Everything was fine until when we were getting on the bus and she couldn’t find my name. Well lo and behold I had bought the tkts for the next day. The lady at the bus told me to walk into the office and tell them and they would change my ticket. Well, they did but told me I had to pay an additional $15 per ticket. I couldn’t get her to explain to me why, just kept saying it was their policy. I find that absolutely ridiculous. There was enough room on the bus so why did it make a difference?

Response from the operator: Thank you for sharing your experience and we're glad you enjoyed the trip overall. We're sorry for the confusion regarding the ticket date. When a ticket needs to be reissued for a different date at the point of departure, a small administrative fee applies to cover the change, which is why our staff at the office were unable to waive it on the spot. We understand this was frustrating and we'll make sure our team communicates this policy more clearly in the future. Thanks again for your feedback.

via Tripadvisor