Serravalle Outlet Shopping Mall Shuttle Bus - Return ticket

Fun shopping

All in all it was a very good experience. My husband was very happy to find clothing that suited very well. I also found some items that I was very happy to purchase.

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Unmotivated employees

The employees whom we spoke and interacted with (in reception and upon boarding the bus in Milan, and the person who was letting the passengers board the bus in Seravelle) were not the most helpful and actually had failed in some way. They seemed like they were not willing partners and very unmotivated to do anything else.

Response from the operator: Dear Jean, thank you for your feedback on our Serravalle Outlet shuttle service. We are sorry that your interactions with our staff at reception and during boarding did not meet your expectations. Courtesy and helpfulness are essential to us, and we have shared your comments with the team involved so we can improve. We hope to welcome you again in Milan. Kind regards, ZViaggi

via Viator

Very Delayed & Not as Advertised

Poor shuttle experience. The booking states around 90 minutes, but we left Milano Centrale at 9:00 AM and arrived at Serravalle at 10:47 AM because the bus made an additional pickup for the 9:30 AM passengers. The return was even worse: we left Serravalle at 4:15 PM, but the bus first returned the 9:30 AM passengers before heading to Centrale. We finally arrived around 5:56 PM. The AC was uncomfortably warm, and the advertised Wi-Fi was not working. Overall, the service was not as advertised.

Response from the operator: Dear Traveller, thank you for taking the time to share these detailed comments, and we are sorry that the shuttle service did not match what was described. We are sorry for the longer travel times caused by the additional pickups, both on the outbound and return journeys, as well as for the uncomfortable temperature on board and the Wi-Fi not working. This is not the standard of comfort and reliability we aim to provide. We will review the shuttle timings and pickup arrangements with our operations team, and make sure the air conditioning and Wi-Fi are checked before each departure. Thank you for your feedback, which genuinely helps us improve the service for all our passengers. Kind regards, ZViaggi

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Serravalle Shopping Experience

The experience was excellent. Bus departed and returned exactly at the scheduled time. Shopping variety is good and there are stores for different budgets. For those with spare time, I would definitely recommend this shopping experience.

Response from the operator: Dear Maria, thank you for your excellent review and recommendation! We are delighted that the shuttle departed and returned right on schedule and that you enjoyed the variety of shops at Serravalle for different budgets. It is great to hear you made the most of your day. We hope to welcome you on board again for another shopping experience soon. Kind regards, ZViaggi

via Viator

Long Day - Hit & Miss if it Will Be Successful

Everyone talked about this mall so wanting a bargain we took this tour out there. First it is about a 1-1.5 hour drive one way dependent upon traffic. With the timing we had 5 hours which was way too long. They have the high end stores - Gucci, Burberry, Prada. If you want a purse but cannot afford regular prices and aren't picky on style then you'll get one 1/2 off. As for clothes it is a hit and miss. They had alot of clothes but not alot of sizes. And alot of the clothe were weird, clothes you would never wear on a regular basis. We honestly were ready to leave in about 3 hours but had to stick it out due to having to go with our shuttle time (they wouldn't allow us to go on an early time slot). And to take an uber back was over $300. I wish they had true shuttles going back as there were alot of people I think would have left earlier. Or maybe let you select when purchasing a ticket how long you want to spend and select your return time instead of it being set. It was a wasted day for us - I mean it could have been successful if they had the sizes but we struck out. I Again you want a purse, then go.... otherwise I'd reconsider spending an entire day here while in Italy.

Response from the operator: Dear Marcella, thank you for your detailed feedback. We're glad you were able to explore the outlet and its many stores, and we appreciate you sharing that the day felt longer than you'd have liked. The shuttle operates on set departure times to keep the service reliable for all passengers, but your suggestion about offering a choice of return times is a helpful one, and we'll pass it along to our operations team as we look at ways to make the experience more flexible. We hope to welcome you again on a future trip. Kind regards, Zani Viaggi.

via Viator