Santiago: Full day tour to Valparaiso and Viña del Mar city

Very informative and fun

It is a LONG day and three is a lot of walking up and down steep hills keep that in mind, its a great day, we missed part of the tournas there was a massive protest and we were turned back, our guide Chakana made up for it with a longer walking tour that was fascinating and we certainly did a lot of walking, bear in mind it can be very cold, we didnt bring jackets and we should have, excellent local thing to do, guide was amazing and he soldiered on in the different languages he was required to do!! Driver Leonardo was on time, friendly and fun, highly recommend

via Viator

Avoid, at all costs.

Avoid at all costs, not as advertised. Disappointed in Viator who we complained to who upheld ‘the operator’, in quotes because so many sub contractors became involved it was beyond a joke. Using the reserve now/pay later feature of Viator, to us, reveals a flaw in their system, namely that ‘operators’ are able to deviate from advertised criteria as well as timings and as the client, you have no recourse as the cancellation period has expired. In a nutshell. 1. The voucher is NOT available to be reviewed in full until payment has been made, this only came through at 04:01 on 11th July, we’re clearly asleep at this time, if I go to book this tour now there is NO mention of an early pick up at hotels, after reading previous reviews, this early pick up is all about picking clients up earlier than actually required, so that they miss their hotel breakfasts and are then shepherded to their kick back tourist trap for breakfast… 2. Again if you go to book this tour now, it clearly states this is a private tour and only our group will be on the tour, this was clearly not going to be the case when Deborah added us to a group chat and during the WhatsApp conversation at 20:15 the evening before the tour stated that she was waiting for the other customers to join the chat and because our hotel was far away from the others that we would need to be picked up first, so clearly they were intending to slap us onto a shared tour, other reviews mention the same technique of telling customers at the last minute if changes when they are the. Unable to cancel and Viator refusing to support the client, to the extent that they accused us of disrespecting their ‘operator’ who was literally screaming down the phone at us.. Viator put us as a ‘no show’ and we lost all of the tour money, I wonder how many more no shows this ‘operator’ has had.. Viator refused to investigate further or even acknowledge their own sites review

Response from the operator: Good afternoon. We regret what has happened. However, at the time of booking and payment, it was clearly indicated that the service was shared, so we do not understand what the confusion might be regarding this point, especially considering that the prices for a shared service and a private service are very different. Regarding the pick‑up time, this information was provided several days in advance. When you requested the hotel change, you were informed that the pick‑up would be between 06:30 and 07:30 am, and that the final schedule would be provided the day before, around 8:00 pm. As indicated, the information was sent at 20:07 through the Viator platform, and later by our guide via the group chat, where it was confirmed that the pick‑up would be at 06:30, a time that falls within the previously communicated range. All this information is documented on the Viator platform.

via Viator

Return to Valparaiso

Our guide Rafael was very knowledgeable and it was enjoyable to hear all the history and anecdotes of the past. Additionally, he was funny and very sociable.

via Viator

A colourful day !

A colourful day exploring the beautiful coastal cities of Valparaíso and Viña del Mar. Valparaíso had such a unique energy, with its vibrant street art, colourful houses, steep hills, and little hidden corners full of character. Everywhere you look feels like a piece of art, and the city has such a creative and bohemian atmosphere. Walking through the different streets and viewpoints felt like stepping into a postcard. What really made the experience even better was our guide, who was incredibly knowledgeable, engaging, and passionate about the history and culture of both cities. A wonderful day filled with colourful streets, ocean views, fascinating history, great company on the tour and unforgettable scenery. Definitely a tour I would recommend when visiting Chile.

via Viator

Excellent Trip

Excellent trip. The guide Marco was very organised and communicated clearly. He related well with everyone. Visited many places and had good experiences. Fantastic trip. Thanks

via Tripadvisor