Sagrada Familia Guided Tour with Towers Access

Disappointing Experience

**Disappointing Experience — Tour Not Provided, No Refund, and No Promised Credit** My experience with this tour company was extremely disappointing, and I would caution other travelers before booking. Before arriving in Spain, I received a text message informing me that tower access at Sagrada Familia would not be provided as originally expected and that a partial credit would be issued. That credit was never received. On the day of the tour, I arrived in an unfamiliar country approximately 10 minutes before the scheduled meeting time. I saw several other tour groups, including groups booked through Viator, but none appeared to be with the tour company listed on my reservation. With the meeting time approaching, I called the phone number provided on my reservation approximately five minutes before the scheduled entry time to confirm the exact meeting location. I was told that the tour group had already gone inside early. I immediately asked whether I could enter and join them, but I was told no and that it was my fault for not being there on time. I explained that I was clearly making an effort to locate the group by calling before the scheduled meeting time to confirm where I needed to be. Despite this, the representative refused to offer any assistance or alternative solution and stated that no refund would be provided. Fortunately, we were eventually able to visit Sagrada Familia because another tour company had a last-minute cancellation. We had to pay that company separately to get in. Their representative explained that there was a 15-minute window after the tour's scheduled start time to enter—an option that our original tour company never offered or even mentioned. Instead of helping us find a solution, they simply blamed us and refused to assist. As a result, we missed the guided portion of the tourtour we had paid for, incurred an additional expense to experience this important attraction, and never received the partial credit promised in advance. Traveling in a foreign country can be challenging enough without having to deal with unclear meeting instructions and a tour operator unwilling to help a paying customer. I made an effort to contact the company before the scheduled meeting time, yet I was left without the tour, without the promised credit, and without any meaningful customer service. **I would not recommend this company based on my experience.** Clear communication, reasonable customer service, and following through on promised credits should be basic expectations of any tour operator. The fact that another company was able to help us when our original operator would not makes this experience even more disappointing.

via Viator

It was beautiful! I...

It was beautiful! I would only say if you are doing the tower also, wear proper footwear the stairs down can be a little dark in certain spots. It was worth doing for sure.

via Viator

Great tour!

Gabriela was superb; extensive knowledge shared throughout the tour. She also shared past photos so we had something to compare with the present. Lots of Catalan history! We had a decent size group. Meeting spot was just a few blocks from Sagrada.

Response from the operator: Dear Customer. Thank you for your kind feedback! We’re glad you enjoyed Gabriela’s extensive knowledge and the historical context she shared throughout the tour, including the comparison with past photos. Best Regards from the Quality Department of Amigo Tours – Rodrigo

via Tripadvisor

Last-minute cancellation by Amigo Tours / Viator ruined once-in-a-lifetime Sagrada Família plans.

Six days before flying to Barcelona, Amigo Tours cancelled my fully booked morning tour of the Sagrada Família with tower access. Because they cancelled so late, all official tickets are completely sold out. I am left stuck in Barcelona with a downgraded evening tour and zero tower access. Rather than arranging a comparable replacement, Viator/Amigo Tours offered an inferior experience without compensating me for the downgrade. Do not rely on Viator or Amigo Tours for once-in-a-lifetime bookings. They will cancel on you right before your flight, leaving you with no options to rebook.

Response from the operator: Dear guest. Thank you for sharing your feedback. When operational circumstances affect a planned service, any relevant changes are communicated to customers and available alternatives are considered accordingly. We understand that tower access was important to your plans and appreciate your comments regarding the alternative arrangement provided. Best Regards from the Quality Department of Amigo Tours – Rodrigo

via Tripadvisor

We paid $304 US for what...

We paid $304 US for what was supposed to be a 15 maximum person tour for 90 minutes including the tower. As it turns out there were 30 people on our tour with Marta. I cannot believe it costs $304 for a 30 person tour for (2)? I spoke to the Viator operator by phone to book and she confirmed there would only be 15 people. I think we need a partial refund. Thank you. Nancy

Response from the operator: Dear Nancy. Thank you for your feedback. Group size and tour conditions are determined by the option selected and the information provided through the booking platform. We appreciate your comments regarding the group size and the experience. Best Regards from the Quality Department of Amigo Tours – Rodrigo

via Viator