Rome Luxury Fullday with Professional English-Speaking Driver

A Fantastic Tour!

Our tour guide and driver were fantastic! They both made every effort to ensure our tour was enjoyable and the comfort in riding in our very own car was much better than group guides and/or a city tour bus drop on/drop off. The money spent with this tour was worth every single cent, especially when the tour guide went out of his way to secure a great and enjoyable lunch at a great local restaurant. Keep in mind that lunch is not included in the price of this private tour but the tour guide made every effort to ensure the lunch would be enjoyable. The tour guide made a very nice effort to take photos while we were touring and those photos were shared with us via email. I can't stop saying enough good things about this tour because we really enjoyed the effort the guide and driver made to ensure our enjoyment was their number one priority!

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The driver couldn't really speak...

<p>The driver couldn't really speak English. Car was comfortable and roomy. We booked this tour because we had one day in Rome before returning home and there were several things we wanted to see before we left. We had already spent a few days in Rome over the Christmas holidays but many things were closed so we planned one more day in the Eternal City to end our holiday. We could have taken cabs to the places we wanted to visit but we decided to spend the extra money so that we could have an English speaking driver who knew the city well. Our driver was very pleasant and polite and he did seem to know the city reasonably well. Unfortunately he spoke very little English and since we speak even less Italian, it was not the experience we had hoped for. The biggest problem was that we wanted to see the places that Mussolini had built, particularly Il Foro Italico , the sports complex with the 60 statues. We told the driver this several times and he happily nodded his head and drove us to the EUR where Mussolini's Palazzo della Civiltà del Lavoro or square colosseum is found. Unfortunately, Il Foro Italico is half an hour away from the EUR. When we asked about Il Foro Italico, the driver appeared confused and said he didn't know we wanted to see it. We didn't have enough time to travel there and back to Rome in the time remaining. We would have preferred to go to the Foro Italico rather than the EUR. I am convinced that had the driver been able to speak English, this misunderstanding would have been avoided. Having said that, however, the driver was able to offer little bits of information about various monuments and landmarks in the city I was not expecting him to be able to do that since that seemed to fall more within the purview of a guide and we had elected not to hire a guide, so that was a nice bonus. Also, we decided to spend our remaining time shopping. I had read about a little street where there were 6 little leather goods shops it was Via Francesco Crispi and because it was a holiday, only 4 of the stores were open but we did get some lovely purses! Our driver patiently waited while we went shopping and made no fuss at all when we were 5 minutes late getting back to the car. He could easily have refused to take us back to the hotel given that we were late but he graciously took us anyway. If the driver had been able to speak English fluently, I would have given this tour a 5 star rating. The best part of this tour was that we were able to hop out of the car for a minute or two, snap some photos of ourselves in front of various landmarks and then hop back in the car. If you don't need an English speaking driver, I would highly recommend the tour.</p>

Response from the operator: Dear Guest, Thank you for taking the time to share such a detailed review. We're truly glad you appreciated the comfort of the vehicle, your driver’s courteous attitude, and the convenience of exploring Rome with personalized stops — including the flexibility to enjoy shopping and photo opportunities. However, we would like to clarify a few key points. Our service was provided in full, and your private driver ensured you experienced all the accessible sites within the available time. We understand the importance of communication, and while your driver was polite and knowledgeable, we regret that his limited English proficiency impacted your experience. That said, he made every effort to follow your requests, including navigating Rome’s complex layout and traffic with care and professionalism. Regarding the missed stop at Il Foro Italico, we kindly point out that adding unplanned destinations—especially ones located far from the itinerary, like Foro Italico vs. EUR—would have required removing some of the original sites scheduled. This is always communicated in advance in our tour policy to ensure a smooth and timely experience. We also want to highlight that this was a driver service, not a guided tour, which is why in-depth commentary and historical explanation were not part of the package. However, as you kindly acknowledged, the driver still offered some helpful insights — a nice extra, not typically expected. We always strive to deliver excellent service, and we feel a 3-star rating doesn’t accurately reflect the effort, flexibility, and professionalism we put into making your limited day in Rome both enjoyable and efficient. We would sincerely appreciate if you would consider revising your rating to better reflect your overall experience. Warmest regards, Giovanni

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Driver was great and added...

<p>Driver was great and added interesting tidbits. Guide, Leah, was ok but not as in depth as we would have hoped. We learned more from eavesdropping on other tour guides!</p>

Response from the operator: Dear Guest, Thank you for your feedback — we're glad to hear that you enjoyed your experience with our professional driver and appreciated the added insights along the way! We’re genuinely sorry to read that your expectations regarding the guide were not fully met. Leah is one of our licensed, experienced, and passionate guides, and while we respect personal preferences, we believe it’s important to acknowledge that every guest has different learning styles and levels of engagement. Our tours are carefully designed to provide a well-rounded historical and cultural experience, and we strive to tailor them to each group. Had you shared your desire for a more in-depth or academic approach during the tour, we would’ve been happy to adjust the pace and focus. We hope you might consider revising your star rating to better reflect the overall service, including the professionalism of both driver and guide. Your satisfaction is important to us, and we’d love another opportunity to exceed your expectations. Warm regards, Giovanni Italy Best Excursions

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