Romantic Cappadocia Sunset Dinner and Wine

Great location but overpriced average mesl.

Wonderful location,, great pick up. Restaurant not great. Food average, disorganised & poor service. Not worth even half of the £130 we paid for 2 people. Then charged £11 for an additional glass of wine. Don’t bother.

Response from the operator: Dear Guest, Thank you for taking the time to share your feedback. We are truly pleased that you enjoyed the location and our pickup service. However, we are genuinely sorry to hear that your dining experience did not meet your expectations. This is certainly not the level of service we aim to provide. We take your comments regarding the food quality, organization, and service very seriously and will discuss them with our team to ensure improvements are made. Regarding the additional glass of wine, it is charged separately as it is not included in our dinner package. We understand that this may not have been communicated clearly, and we will make sure this information is explained more transparently to future guests. We appreciate your honest feedback, as it helps us improve. We hope you will consider giving us another opportunity to provide you with the experience we are known for. Kind regards, Sunset Wine Garden Management

via Viator

Must visit for beautiful sunset views

Stunning views super friendly staff and although the menu was very limited the food was so tasty and great value for money. The views were spectacular and the restaurant super quirky with live music. An absolute must visit and super insta worthy photos. Cannot understand why it only has 3.5 on reviews thus far. Deserves so much more

via Tripadvisor

Hostile management, false promises and a complete lack of integrity

Hostile management, false promises, and a complete lack of integrity. ​We had an appalling and genuinely unsafe experience at this establishment. What began as a simple service discrepancy escalated into a highly aggressive situation. When we politely pointed out that they had delivered something entirely different from what was promised, the staff refused to take ownership. ​Shockingly, rather than de-escalating, the owner physically charged at our group. His aggression was specifically directed toward the female guests in our party, which was incredibly intimidating and made them feel completely unsafe. The situation became so hostile that other male patrons in the restaurant actually had to step in and intervene to protect us. ​The lack of integrity extended beyond the physical altercation. The restaurant had explicitly promised to provide and cover a cab drop-off back to our hotel. Instead, in a complete bait-and-switch, they later demanded we pay for the cab ourselves. ​To make matters worse, the owner responded to our initial review by falsely claiming we were fishing for free food. This is an absolute fabrication. We never requested anything complimentary. We never asked for a complimentary cake, but the owner himself offered to get a cake to make up for their mistake, which he later told is chargeable. We paid our bill completely and in full. ​ ​I only wish I had recorded the altercation. If management is so confident in their version of events, I challenge them to release the complete, unedited CCTV footage of the interaction. Let the recording speak for itself. ​Misunderstandings happen in hospitality, but physical intimidation, bait-and-switch tactics, and responding to legitimate feedback with outright lies are completely unacceptable. Future diners—especially women—should be fully aware of how hostile and dishonest this management can be before stepping foot in this restaurant.

Response from the operator: We respectfully disagree with many of the claims made in this review, as they do not accurately reflect what occurred during your visit. Prior to your arrival, all services, pricing, table arrangements, decorations, transportation, and any additional requests were clearly explained and communicated. During your visit, our team made every effort to accommodate your requests and ensure that your celebration was enjoyable. The cake service mentioned in your review was offered as an optional extra service and, as with all additional services at our venue, its cost was transparently disclosed in advance. When you declined, we fully respected your decision. At no point did any member of our team intentionally behave in a rude, aggressive, or disrespectful manner. The safety and comfort of our guests are among our highest priorities, and we take such allegations very seriously. Unfortunately, several expectations and requests made by your group involved complimentary services that are not included in our standard offering and had never been promised. When these requests could not be provided free of charge, tensions arose. We believe this review does not fairly represent the full context of the situation. We are proud of the hundreds of guests who have enjoyed their experience with us, and many of our customers who witnessed the events of that evening expressed support for our staff and service. We encourage future guests to review the broad range of feedback available about our business and make their own informed decision. We remain committed to providing a transparent, professional, and memorable experience for all visitors.

via Tripadvisor

Horrible place to plan a surprise

We had one of the worst experiences in this place. My sister had planned a surprise for the family and had done all the necessary enquires. We wanted to celebrate 2 birthdays. We were informed that everything is charged so we just asked a table with good views and slight decor. When we reached, the table we got only 3 of us could see the view and remaining 3 couldn’t. When we expressed this, they dismissed it by saying open your eyes and see, the view is visible. They promised that they will make our day special. They kept 3 lights (that is their special). We had ordered our dinner, suddenly the owner came and said we will get cake. Since everything seemed very transactional we asked if the cake would be charged? For which they mentioned yes it would be charged. We politely declined the offer. The owner then started yelling at us stating we are trying to make your evening special. Why are you stopping us? We were very polite, yet they kept instigating us. The women in our home started to feel unsafe by the rude behaviour of the owner. Not once they apologised for their mistake of spoiling our special day. They promised us one thing and delivered something else. To top it all, they had offered a free drop, and in the end asked us to pay. Very money minded place. To top it all, we had put a review on google for which they have replied painting us to be free hoarders when the situation was completely different. We paid for whatever food we had ordered. Go through their 1 star reviews before you decide to go here as they are all stating a similar experience of what we went through.

Response from the operator: We respectfully disagree with many of the claims made in this review, as they do not accurately reflect what occurred during your visit. Prior to your arrival, all services, pricing, table arrangements, decorations, transportation, and any additional requests were clearly explained and communicated. During your visit, our team made every effort to accommodate your requests and ensure that your celebration was enjoyable. The cake service mentioned in your review was offered as an optional extra service and, as with all additional services at our venue, its cost was transparently disclosed in advance. When you declined, we fully respected your decision. At no point did any member of our team intentionally behave in a rude, aggressive, or disrespectful manner. The safety and comfort of our guests are among our highest priorities, and we take such allegations very seriously. Unfortunately, several expectations and requests made by your group involved complimentary services that are not included in our standard offering and had never been promised. When these requests could not be provided free of charge, tensions arose. We believe this review does not fairly represent the full context of the situation. We are proud of the hundreds of guests who have enjoyed their experience with us, and many of our customers who witnessed the events of that evening expressed support for our staff and service. We encourage future guests to review the broad range of feedback available about our business and make their own informed decision. We remain committed to providing a transparent, professional, and memorable experience for all visitors.

via Tripadvisor

Our Worst Expertise in Cappadocia

Unfortunately, our experience was extremely disappointing. We booked for a special occasion involving two birthday celebrations and had been communicating with the restaurant throughout the day. We were assured that a private table would be arranged, but upon arrival, none of the promised arrangements had been made. When we expressed our disappointment and declined, the owners responded in an unprofessional and confrontational manner rather than acknowledging the mistake. The lack of customer care, accountability, and respect completely overshadowed what should have been a joyful celebration. We left feeling frustrated and disappointed.

Response from the operator: We respectfully disagree with many of the claims made in this review, as they do not accurately reflect what occurred during your visit. Prior to your arrival, all services, pricing, table arrangements, decorations, transportation, and any additional requests were clearly explained and communicated. During your visit, our team made every effort to accommodate your requests and ensure that your celebration was enjoyable. The cake service mentioned in your review was offered as an optional extra service and, as with all additional services at our venue, its cost was transparently disclosed in advance. When you declined, we fully respected your decision. At no point did any member of our team intentionally behave in a rude, aggressive, or disrespectful manner. The safety and comfort of our guests are among our highest priorities, and we take such allegations very seriously. Unfortunately, several expectations and requests made by your group involved complimentary services that are not included in our standard offering and had never been promised. When these requests could not be provided free of charge, tensions arose. We believe this review does not fairly represent the full context of the situation. We are proud of the hundreds of guests who have enjoyed their experience with us, and many of our customers who witnessed the events of that evening expressed support for our staff and service. We encourage future guests to review the broad range of feedback available about our business and make their own informed decision. We remain committed to providing a transparent, professional, and memorable experience for all visitors.

via Tripadvisor