Rafting with cave exploring & cliff jumping |Go Pro 12|

Amazing tour, but disappointing and unprofessional communication afterwards

I’m very disappointed that the communication from the organizer changed so much after the tour had already taken place. I took the tour alone, and during the tour itself I was completely satisfied with the guide, the tour, and the overall experience. It was genuinely incredible. There were a few rude comments directed at me, communication that felt overly familiar, and I was pushed quite strongly in the caves due to the crowds. However, I understand the difficulties of managing people in such conditions, so I chose not to let these things affect my experience or my mood. Unfortunately, I never received the photos that had been promised. When I contacted the organizer and simply asked for the link, I started receiving messages accusing me of being rude and claiming that something about my behavior had upset the guide. They then apparently decided on their own not to send me the photos. These accusations were completely unexpected and, in my opinion, unfounded. I barely spoke during the entire tour—just a few sentences. What was especially inappropriate was that one member of the team referred to me as “princess.” This kind of communication is unprofessional and unacceptable, especially when dealing with a customer who is simply asking for something that was promised. It’s a real shame, because the tour itself was excellent and I would have been happy to recommend it based on the experience alone. Unfortunately, the unprofessional communication afterwards left a very negative impression and significantly changed my overall opinion of the company.

Response from the operator: Dear Madam, We respect your opinion and your right to express it, but we cannot confirm or agree with most of the claims made in your review. Your behavior during the rafting tour was, from our perspective, completely unacceptable. In more than four years of operation and with more than 20,000 guests, we have encountered all kinds of situations and all kinds of personalities. However, we have never experienced behavior that came even close to what we experienced from you. For that reason, you were the only guest in our entire history to whom we consciously decided not to send the photo link. We do not wish to share the details of your behavior publicly or turn this into a personal argument, as we do not believe that would be appropriate. However, we believe some context should be made clear. In more than four years and with over 20,000 guests, you are the only person to whom we have ever intentionally withheld the photos. You are also, as far as we know, the only guest who has left a negative review about us on Viator. We are not saying that this alone automatically makes either side right, but we believe it shows that this situation was an exception rather than a reflection of how we normally treat our guests. We do acknowledge that withholding the photo link was not the right way to handle the situation, and for that we sincerely apologize. That was our mistake. After seeing your negative review, however, we decided to respond differently. Despite everything that happened, we chose to send you the photo link after all. We did not want to continue the situation in a negative way. We believe that when someone responds with negativity, the better choice is to respond with kindness instead — because we believe that good should always be answered with good, and even negativity can be met with kindness. So yes, we apologize for initially withholding the photo link. In the end, you received all of your photos, as you should have from the beginning. We wish you all the best and many wonderful experiences on your future travels. Good luck and all the best from the tired, but always happy and smiling, Rio Rafting team.

via Tripadvisor

Great fun

We had a brilliant time with Rio Rafting in Omis. The guides make the experience lots of fun. We are a family of 5 and had the raft to ourselves. The river wasn’t that high but still some good rapids. We got off into a cave and jumped into cold water and then climbed through the cave out under a waterfall. Then our next stop was a cliff jump. It was such good fun and really good as a family. Would recommend

via Tripadvisor

Incredible

An incredible experience! Everything was fantastic, made even better by Dori, who made the whole thing really fun. From the cave to the descents and the "bomba", I recommend it 100%

via Tripadvisor

Great experience

Great experience would definetly recommend. Great staff, pretty scenery, very clear pristine water..

via Viator

Hands down the best activity to do!!

Absolutely fantastic day…..well worth the money and we want to visit again just to do this all over again!!!! Cave was incredible and the cliff jumping we left that to the teenagers 😂 3 hours of beautiful river. Our guide was super friendly and had a laugh with all of us. Lovely little group and we loved it,was the highlight of our whole holiday.

via Tripadvisor