Punta Cana Sunset Catamaran Cruise with BBQ, Champagne & Music

SCAM... not as advertised don't wear your good clothes. I would post pictures. BUT I NEVER RECEIVED THEM

This trip started off the worst. The catamaran could not dock, therefore we had to walk through mounts of seaweed to get to the boat. Mind you we were dressed for dinner. In long pants and dresses. Secondly, we were expecting a sit-down dinner with a table and plates. Instead, dinner was served appetizer style on stewers. Although tasty definitely not what we expected. 3rd there was a photographer that took pictures to capture our memories. At the end charged $350. However, our charge card ended up being charged $378 and we never received the pictures. Carla Vasquez has been giving us the run around and no refund. The best part of the evening was the sunset and the music. Definitely not worth the $1250 we paid for plus the additional $378 that we were ripped off for. not to mention the expensive clothes we purchased for our theme night out

via Tripadvisor

Worst experience ever!

Run fast from this excursion by Infinity! It was a horrible experience that words can't begin to cover. I question the legitimacy of the positive reviews. Walk to beach is down a razor lined path filled with trash and smelling of urine. At the beach they made us walk waist deep through sargassum and now I am covered in an awful rash, up to my waist. Two people fell and one had his cell phone ruined. We had 19 people, but over half were not drinking champagne, yet they ran out on a "champagne cruise ". The "mojito" was lemonade from a bottle and rum and the only water (source unknown) was in a small jug. The boat deck was super slick and my husband and another guy fell getting on. The cruise promised two hours along the coast and swimming in natural pools. They went maybe a mile out(2 songs worth) and stopped the boat, got out the grill and said that was where we were swimming. We pressed them and after them arguing with us, and our photographer who is very well known in PC advocating for us, they took us a little further where there was at least no sargassum. We were supposed to have grilled chicken, lobster, shrimp and vegetables , but there was no chicken and the vegetables were half inch squares skewered between the shrimp. The "chef" was simply the boat captain. When we got back to shore we asked the captain if there was water we could rinse our legs in after trudging through the sargassum. He said, "No hablo ingles" (even though it specifically said English speaking), so we asked him in Spanish. He huffed and stormed off. For your sake, avoid this excursion and any by Infinity Oceans Catamarans or Boat Trips Punta Cana.

Response from the operator: Dear Brian Thank you for taking the time to share your experience with us. We're truly sorry to hear that your tour did not meet expectations, and we appreciate you bringing these concerns to our attention. While we strive to provide a smooth and enjoyable experience for every guest, it’s clear that in this case, things didn’t go as planned — and for that, we sincerely apologize. To clarify a few points: Champagne is offered in limited quantities as part of the tour, but not on an unlimited basis. We understand how this may have caused frustration and will make this more clear going forward. We do not currently offer water access for rinsing off at the beach. While this is a limitation of the location, we recognize how it may have impacted your comfort, especially given the conditions that day. Regarding the drinks, food, and service — we’ve shared your comments with the team to ensure better preparation and guest communication in the future. We truly regret that your day with us didn’t reflect the standard we work hard to maintain. If you would be open to discussing your experience further, please feel free to reach out to us directly at . We'd welcome the opportunity to speak with you and see how we can make it right.

via Viator

Nice staff, but experience not as advertised

The staff was really friendly, the food was good, and the sunset views were really lovely, but overall the experience was not as advertised. This is a management fault and not a complaint for the boat staff. It was advertised as a 2-hour sunset cruise with snorkeling & equipment included. Once we boarded the staff confirmed that snorkeling is not actually possible at sunset and was confused by our expectations. The food was good, but was served without any type of cutlery. There was champagne, but the rest of the drinks onboard were pre-made mixes that didn't taste good. (We had taken a snorkeling cruise the day prior with a similar open bar offering that had much better drinks.) We also were back on shore 15 min early so weren't able to get our full time promised on the water. Would not recommend given the expensive price.

Response from the operator: As we discussed, you arrived four minutes earlier than scheduled, but since we operate a sunset tour in the evening, we must dock on time to ensure a smooth departure and follow strict safety regulations. Unfortunately, once we begin boarding, we cannot delay the departure as it would affect the entire tour schedule. Regarding snorkeling, we completely understand your disappointment. However, as this is an evening tour, snorkeling is not permitted for safety reasons. We always prioritize the well-being of our guests, which is why we do not offer snorkeling during this experience. Once again, we truly apologize for any inconvenience caused. We value your feedback and are always here if you’d like to discuss anything further. Please feel free to reach out anytime

via Viator